Peer Support Worker

·           To act as a positive role model to those people using our services and your colleagues, demonstrating GMMH values during your work.

·           To establish supportive and respectful relationships with people using our services within professional boundaries. 

·           To assist those people using our services to identify their strengths, personal interests and goals, drawing on your mutual resources as peers and utilising a range of recovery tools, techniques and experience.

·           To model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness via the telling of own recovery story to inspire and instil confidence in peers.

·           To share and promote coping, self-help and self-management techniques within the peer relationship.

·           To support service users to identify and overcome fears and within a relationship of empathy, trust and honesty, challenge negative self-talk and self-stigmatisation.

·           Act as a positive role model showing professional and caring attitudes and behaviour towards other multi-disciplinary team members, partners, service users and carers.

·           To liaise with carers, other health professionals, statutory and voluntary agencies to enable the recovery needs of people using our services.

·           To accompany service users to appointments/meetings of their choice and perform a range of practical tasks, aligned to recovery goals and always promote choice.

·           To facilitate access to community groups and networks that enable service users to participate in community activities, to maximise opportunities for taking on socially valued roles and positive identity

·           To integrate and work effectively as part of a multi-disciplinary team using own initiative, personal experience and job-related training in deciding on the approach and interventions required when working with a service user in delivering peer support.

·           Develop and facilitate therapeutic groupwork.

·           Ensure that patient health records are maintained in accordance with national and organisational policies and within the scope of the Peer Support Workers responsibility.

·           Ensure that your peers recovery goals are integrated into the Trusts record keeping process and are reviewed on a regular basis, liaising closely with care co-ordinators as necessary.

·           To receive and contribute to daily handovers and clinical records to ensure continuity of care for service users and to ensure their safety.

·           To actively participate in regular line management and clinical supervision including recovery focused group supervision and to identify personal developmental needs.

·           To raise awareness of recovery language with all staff and partners by modelling positive strengths based, non-discriminatory, non-jargon, trauma informed language in all areas of work.

·           Support other members of the multi-disciplinary team in promoting a recovery orientated environment and in identifying recovery focused activities facilitating the sharing of information/education as required.

·           To participate in quality assurance measures, promoting uptake of friends and family tests, satisfaction questionnaires and other measures that review the effectiveness of service delivery. Providing genuine constructive feedback and support for continued improvement of the service.

·           Motivate and encourage other service users and carers to get involved in the Trust Service User and Carer Engagement Scheme and Volunteering Scheme if they show an interest in being involved.

·           Attend multi-disciplinary team meetings and promote the use of self-directed recovery tools.

·           Attend clinical review meetings to feedback progress on recovery goals.

·           To actively engage in training to support competency for the role.

·         To liaise with service users, family and carers, staff, and other services in a professional and caring manner at all times.

·         To manage barriers to communication in a professional, constructive, and empathic manner.

·         To keep accurate and complete records consistent with legislation, policies, and procedures.

·         To receive and relay oral and written messages.

·         To raise any safeguarding concerns immediately with your supervisor/duty team. 

·         To actively take part in annual appraisal and regular supervision in line with Trust policy.

·         To take responsibility for identifying own development needs, and planning with your line manager to meet those needs.

·         To actively take part in learning & development opportunities.

·         To actively take part in and achieve competency in all mandatory training relevant to the role.

·         To evaluate the learning & development activities you take part in and take responsibility for transferring that learning back into the workplace.

·         To take reasonable care of the health and safety of yourself and other persons who may be affected by your acts or omissions at work and co-operate with the Trust in adhering to statutory and departmental safety regulations.

·         To not intentionally or recklessly misuse or interfere with anything provided in the interests of health safety or welfare e.g. misuse of equipment.

·         To contribute to the control of risk and report immediately, using the Trust Incident reporting system, any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public.

·         To aid as requested in the event of a health emergency.

·         To keep confidential information stored safely in line with Trust policy and procedures.

·         To actively engage in service improvement by reflecting on and developing own practice and to develop peer support work within mental health services.

·         To effectively carry out tasks related to evaluating services as directed.

·         To promote and actively encourage service user engagement in evaluating and enhancing service delivery.

·         To give constructive feedback regarding the improvement of services to the appropriate person(s).

·         To comply with legislation, policies and procedures relevant to the work being undertaken.

·         To work within the limits of own competence and responsibility and refer issues beyond these limits to the relevant people.

·         To act responsibly as a team member and seek help where necessary.

·         To use and maintain resources efficiently and effectively.

·         To report problems as they arise to the appropriate person(s).

·         To treat everyone equally and with dignity and respect.

·         To recognise and report behaviour that undermines equality, diversity and inclusion.

·         To promote and support service users’ rights, beliefs, and choices, taking into account issues of diversity and cultural needs.

·         To undertake any other reasonable duty, when requested to do so by an appropriate Trust manager.

·         To understand and comply with all Trust policies, procedures, protocols and guidelines.

·         To understand the Trusts Strategic Goals and how you can support them.

·         To understand the need for safeguarding children and vulnerable adults and adhere to all principles in effective safeguarding.

·         To carry out all duties and responsibilities of the post in accordance with Equal Opportunities, Equality and Diversity and dignity in care/work policies and principles.

·         To avoid unlawful discriminatory behaviour and actions when dealing with the colleagues, services users, members of the public and all stakeholders.

·         To access only information, where paper, electronic, or, in another media, which is authorised to you as part of the duties of your role.

·         Not to communicate (including on social media) to anyone inside or outside the NHS, information relating to patients, services users, staff, contractors or any information of a commercially sensitive nature, unless done in the normal course of carrying out the duties of the post and with appropriate permission.

·         To maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriately and kept up to date.

·         Take reasonable care of the health and safety of yourself and other persons.

·         To contribute to the control of risk and to report any incident, accident or near miss.

·         To protect service users, visitors and employees against the risk of acquiring health care associated infections.

·         To take responsibility for your own learning and development by recognising and taking advantage of all opportunities to learn in line with appraisal and supervision.