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Central and North West London NHS Foundation Trust

About

Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.

As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk

(source: Central and North West London NHS Foundation NHS Trust website)

Contact

Address: 350 Euston Road; Regent's Place; London; London; NW1 3AX
Contact Number: 02032145700

Find out more

Jobs Website

Closed

Ref: 333-C-HQ-2035 Vacancy ID: 7667584

Administrator

Closed for applications on: 26-Dec-2025 00:00

Vacancy status: Closed

Closed for applications on: 26-Dec-2025 00:00

Location

Site: West Middlesex Hospital
Address: Percy House Twickenham Road
Town: Isleworth
Postcode: TW7 6AF
Major / Minor Region: London

Contract type & working pattern

Contract: Permanent
Hours: Full time - 37.5 hours per week

Salary

Salary: £29,651 - £31,312 per annum incl HCAS (pro rata if P/T)
Salary period: Yearly
Grade: (NHS AfC: Band 3)

Specialty

Main area: Occupational Health

Interview date: 14/01/2026

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Detailed job description and main responsibilities

Please kindly review the JD and Person Spec for the full list of responsibilities

Main Duties and Responsibilities

Organise own day to day work tasks or activities; plan and organise straightforward activities, some ongoing.
To undertake tasks in line with the Standard Operating Procedures and ensure they are adhered to at all times.
To provide full reception duties, acting as the first point of contact for clients and visitors to the department, either on the phone or in person.
To receive all visitors to the service and ensure that the relevant administrative procedures are followed.
To deal with telephone calls, post and direct contacts with clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages where necessary.
To maintain electronic records (occupational health database – (MediWork) e.g. contact details, organise appointments, diary management.
To be responsible for managing the OH mailbox - sorting, prioritising, and distributing incoming mail.
Receiving of Management Referrals, merging with client notes and arranging appointments.
To maintain paper base processes, following the appropriate SOP.
Undertake processing of correspondence, photocopying, scanning.
To be proficient in the use of a computer, answerphone, and photocopier.
Work with Information Analyst to ensure accuracy of data input to improve the data quality and work with other clinical staff to improve their data handling skills. Will work on clearly defined projects supervised by the Information Analyst.
To support audit programme including client satisfaction surveys
To support staff in running off-site occupational health clinics as and when required.
Book transport and interpreters where necessary. Maintain records of such bookings and pass information regarding each booking to relevant staff.
To contribute to the further use of MediWork and improvements in administration services via administration meetings.
To maintain confidentiality of information in accordance with Occupational Health Service Standards and Trust policy and procedures.
To inform the Administrative / Clinical Manager of service and/or environmental problems that may compromise service delivery.

Use of Artificial Intelligence (AI)

AI can be used as a support tool, not a replacement for the applicant’s own work. Applications must remain personal, accurate, and reflective of the candidate’s real experience. AI-generated content must not misrepresent skills, qualifications, or experience. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Vaccination

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Experience

Essential criteria

Previous experience of working in an occupational health service
Full range of reception duties
Use of MediWork database
Managing clinical list for clinical staff including: preparation of client records, text messaging clients, diary management
Managing communication systems -emails, telephones, hard copy
Able to exercise discretion to ensure that patient confidentiality is maintained, and a professional respectful environment always exists
Able to prioritise own workload and to work to tight deadlines
Good time management skills.