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The Newcastle upon Tyne Hospitals NHS Foundation Trust
About
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
Digital Communications Officer
Accepting applications until: 20-Jan-2026 23:59
Vacancy status: Open
Accepting applications until: 20-Jan-2026 23:59
Key details
Location
- Site
- Trustwide
- Town
- 317 Trustwide
- Postcode
- NE7 7DN
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Fixed term: 2 years (from date of appointment)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Grade
- (Band 5)
Specialty
- Main area
- 317 Charity Director 620226
- Interview date
- 04/02/2026
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
Newcastle Hospitals Charity and the Sir Bobby Robson Foundation are entering one of the most exciting and ambitious phases in our history. Together with Newcastle Hospitals, we are building a world leading facility, The Sir Bobby Robson Institute, which will transform cancer research and improve the lives of patients across the Northeast and beyond.
Based next to the Northern Centre for Cancer Care at the Freeman Hospital, this incredible new facility will bring together the current Sir Bobby Robson Cancer Trials Research Centre and the hospital’s oncology and haematology research teams, creating a united hub for innovation, clinical trials, and hope.
Thanks to the generosity of supporters, over £20 million has already been raised and a major fundraising campaign now underway to secure the final funds needed to complete the project and turn the vision into reality.
To help drive this transformative work, we are expanding our team with a fixed term Digital Communications Officer playing a vital part in bringing the Sir Bobby Robson Institute to life.
- Interview Date Wednesday 04 February 2026
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Advert
Bring the story of the Sir Bobby Robson Foundation and the new Institute to life across digital channels. You’ll create compelling content, manage digital campaigns, and help grow our online presence as we rally supporters behind this vital cause.
You will:
- Produce engaging content for social media, web, and email
- Develop digital storytelling that showcases patient impact and research breakthroughs
- Support paid and organic digital campaigns
- Track analytics to strengthen reach and engagement
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- This role will support our communications and fundraising teams to develop digital content, with the aim of engaging supporters, growing our supporter base and raising funds.
- You’ll support the development of a digital strategy to support our fundraising team, this will include creating effective email communications, web copy and digital acquisition across our social media channels. You will also work with the wider team to explore and test new channels and the use of digital platforms to raise funds.
- As a key member of our communications team, you will support with all areas of the digital fundraising strategy.
- You will work with colleagues to create digital campaigns for new and existing fundraising priorities including email, SMS campaigns, donor and supporter journeys and automation.
- Write and edit content for all digital channels with a clear call to action and an awareness of how to engage different audiences.
- Support the individual giving lead and data insights manager to build queries for supporter segmentation and retargeting.
- Monitor and manage the Charity website and social media channels on a daily basis.
- Contribute to the development and delivery of social media strategies and platforms.
- Contribute to the development of supporter journeys and user experience.
- Work as part of the communication team to identify and maximise opportunities to support fundraising opportunities.
- Compiling a monthly report of digital activity including social media activity and Google Analytics.
- Proactively identify opportunities to promote the work of Newcastle Hospitals Charity through owned and earned channels, including, social media and partner digital communications routes.
- Ensuring compliance with Newcastle Hospital Charity branding requirements as well as industry standards and guidelines.
Person specification
Qualifications & Education
Essential criteria
- Demonstrable knowledge and experience of communications, digital fundraising, and/or digital marketing communications techniques, approaches, and procedures: acquired through training to relevant degree level or equivalent
Knowledge & Experience
Essential criteria
- Previous digital communications experience
- Experience using digital platforms (social media, web, email) and their management and analysis tools (Meta Business Suite, Google Analytics, MailChimp, WordPress)
- Experience developing organic and paid digital campaigns
- Experience writing and editing on-brand content for digital channels with a clear call to action and an awareness of how to engage different audiences
Desirable criteria
- Some knowledge of digital packages such as Photoshop or Canva
- Knowledge of best practice in digital communications to support fundraising and awareness raising
Skills & Abilities
Essential criteria
- Strong IT skills and effective use of MS Office and other business software packages
- Excellent communication, negotiation and organisational skills
- Able to prioritise workload and to deal with competing demands at short notice
- Able to work without direct supervision
Further details / informal visits contact
- Name
- Michelle Davies
- Job title
- Communications and Development Manager
- Email address
- [email protected]
- Telephone number
- 07702960414
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