Clerical Officer - Anticoagulation

Job overview

An exciting opportunity has arisen in our anticoagulation departments at Wythenshawe and Trafford working across sites to support the clinical and nursing teams.  

•       To provide cover for reception.  Greeting patients and visitors and attending to their general needs.   Checking in the patients on arrival into the department.  Managing appointments, patient waiting lists on a daily basis.  

•       Following up DNA’s day to day basis.

•       Using hospital systems to scheduling of appointments for patients, both in person and over the phone.  Informing patients of date, time and location of their appointments and sending letters where appropriate.   Booking of new and follow up appointments.   Capturing outcomes of patient appointments.  

•       Answering, screening, and routing incoming calls for the service, and managing appropriately.  Providing a telephone answering / booking service, relaying queries, and messages as necessary and liaising with other departments where appropriate.  

•       Capture patient information and input into the patient electronic records (HIVE and DAWN) daily.  Updating patient records where necessary. 

•       To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone. 

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•       Liaise with internal and external departments or organisations, dealing with their enquiries or referring on where required.  

•       Liaise with medical and nursing teams as appropriate. Preparation of Outpatient clinics, ensuring the patient’s details are correct and any prior arranged items are in place.  

•       Data entry and retrieval.   Daily management of the DAWN interface IT system – (Anticoagulation Database).  Daily management of the HIVE (EPIC) patient electronic patient record.

•       Providing clerical support to the Nurses and Team Lead with a range of duties. 

•       General support for staff with organisation of admin duties, e.g., photo copying / archiving of unit documents / HIVE up loading in a timely manner.  

•       To assist with staff training as instructed by the Team Lead. 

•       Undertake all duties allocated by the Team Lead as appropriate to the role. eg reception duties, appointment bookings.  Work from different sites covering reception and/or general admin duties.

•       Registering patients on the eReferral service when necessary.

•       Cross cover of colleagues to maintain cover and needs of service.  Cross cover for annual leave and sickness of colleagues.  

•       To  organise workload of self and relevant team members prioritising urgent matters.   

•       Manage the day-to-day workload, ensuring that priorities are identified and dealt with appropriately. 

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating anxceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

 At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.