Maternity Support Worker

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MAIN DUTIES
• Create effective and supportive relationships with women and their families to enhance the 
provision of personalised and safe woman-centred care: 
• Proactively engages with patients and others in order to build and maintain positive 
relationships. Ensures all women and babies requirements are met with respect, privacy, 
dignity, sensitivity, empathy and recognising diversity at all times. 
• Provide good quality personalised care in accordance with agreed local and national standards. 
• Support the adaptation to parenthood. 
• Understands and gains valid consent prior to action or providing care. Has the knowledge to 
document this promptly and clearly. 
Understands the MSW’s scope of practice and works within limits of own competence and 
authority:
• Recognises changes in either mother or baby’s condition and understands to report any 
concerns including those expressed by the women (or their families) to the midwife. ·Ensures 
own clinical practice is always safe and appropriate. 
• Assists in the implementation of direct clinical care performing a range of relevant clinical skills. 
• Act within the limits of your competence and authority and adhere to local protocols and 
procedures. 
• Develop your own knowledge and practice, which includes reflecting on your practice, and 
taking opportunities to improve your practice and apply learning in the workplace. 
• Make use of supervision. Participate in regular supervision in line with local guidelines in order 
to continually improve your performance and gain support. 
Contribute positively to a culture of team working, maintaining effective working relationships 
to maximise quality of care:
• Demonstrates an understanding of and uses care plans during shift identifying and reporting 
women’s needs not included in the individualised care plan to the midwife in charge. 
• ·Communicate and work as an effective team member of the clinical team in order to achieve 
desired outcomes that promote the well-being of mothers and babies. 
Notice and respond appropriately to the changing needs of the woman and her family:
• ·Have awareness of safeguarding issues and report any concerns to the midwife in charge 
immediately. 
• Provide women and their families with relevant information to support their individual needs. 
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• Demonstrates compassion by recognising the responding to individual needs in a warm, 
thoughtful, sensitive and helpful way. 
• Is able to maintain professionalism when dealing with patients or relatives. 
Promote a culture of health and well-being through providing information, advice and support 
to enable healthy lifestyle choices for all, whilst understanding the causes of ill-health related 
to women of childbearing age and their families: 
• · Understands the importance of providing smoking cessation intervention training and 
signposting patients appropriately. 
• · Understands the importance of both the physical and mental well-being of the woman and her 
family. Knows how to refer woman to appropriate interventions. 
• · Competent in advising women and their families about Safe Sleeping. 
• · Ensure personal fitness for work presenting a positive image of self and the organisation. 
Maintain professional conduct including appearance. 
Actively engage with public health initiatives:
• · Competent in carbon monoxide testing and urinalysis
• · Competent to support women in their chosen method of feeding giving clear and consistent 
information on infant feeding to parents to be. 
• Provide and monitor care safely and effectively:
• · Take responsibility for the self-development of skills and competencies through participation 
in training and development activities maintaining up-to-date technical and professional 
knowledge relevant to the post. Can manage and prioritise own workload as appropriate. 
• · Is competent to perform maternal observations and other aspects of clinical care 
• · Recognise and respond appropriately to urgent and emergency situations ensuring the patient 
receives appropriate care and notifying the midwife in charge as soon as possible.
Communication
• Communicate clearly and accurately using a range of written, verbal and non-verbal methods, 
maintaining confidentiality and upholding the principles of data protection at all times: 
• Recognises the importance of documenting all care appropriately and contemporaneously. 
• Is able to communicate effectively with staff, colleagues, patients and their families with sympathy 
and sensitivity where appropriate. 
Training & Development
• Participate in the teaching, training and mentoring of staff within the scope of the MSW role and 
responsibilities and in collaboration with the multi-disciplinary team: 
• Act as an effective role model for new members of staff and provide support to the training of 
new members of staff. 
• Undertake coaching or mentoring with new staff to support them. Work within organisational 
policies and procedures to ensure maintenance of safe working practices for women, their 
families and colleagues. 
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• Support Trust values by ensuring that effective channels are used to canvas the views and 
concerns of all patients and their families.
ROFESSIONAL RESPONSIBILITIES
• Act within the limits of your competence and authority and adhere to local protocols and 
procedures
• Ensure personal fitness for work presenting a positive image of self and the organisation. 
Maintain professional conduct including appearance at all times. 
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GENERAL REQUIREMENTS
A. Quality – All colleagues are required to ensure that:
a. the patient and customer are always put first.
b. in all issues, the patient/customer requirements are met, and all staff contribute fully to 
achieving the Trust’s corporate goals and objectives.
c. all staff hold themselves personally responsible for the quality of their work and 
therefore seek to attain the highest standards achievable within their knowledge, skills 
and resources available to them in furtherance of the Trust’s Vision and in embedding 
the organisation’s Values.
B. Confidentiality All colleagues are responsible for ensuring the confidentiality of any 
information relating to patients and for complying with all the requirements of the Data 
Protection Act whilst carrying out the duties of the post. Any breaches in confidentiality will be 
dealt with by the Trust’s Disciplinary Procedure and may result in dismissal.
C. Data Protection / Freedom of Information Acts – All colleagues are expected to carry out 
any requirements within the duties applicable to the Data Protection Act 1998 and the Freedom 
of Information Act 2000.
D. Health and Safety - All colleagues are responsible for ensuring that they carry out the duties 
of their post in accordance with all appropriate Health and Safety legislation (Health & Safety 
At Work Act 1974), guidance and procedures and they do not, by any act or omission on their 
part, create a threat to the Health and Safety of any other person.
E. Equality & Diversity – All colleagues are to support the Trust’s vision of promoting a positive 
approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage 
in service delivery and employment, and to manage, support or comply through the 
implementation of the Trust’s Equality and Diversity Strategies and Policies.
F. Sexual Safety at Work - The Trust has signed the NHS Sexual Safety Charter aimed to ensure 
a systematic, zero-tolerance approach to sexual misconduct and violence in the NHS. By 
signing this charter, the Trust commits to taking and enforcing a zero-tolerance approach to 
any unwanted, inappropriate and/or harmful sexual behaviours within the workplace. All 
colleagues must understand their own responsibilities in relation to standards of behaviour. 
G. Working Time Directive - All colleagues are required to comply with the regulations governing 
working time and to any locally agreed associated arrangements.
H. Harassment & Bullying - The Trust condemns all forms of harassment and bullying and is 
actively seeking to promote a workplace where employees are treated with dignity, respect and 
without bias.
I. External Interests - All colleagues are responsible for ensuring that any external interest they 
have does not conflict with the duties of their posts and they must disclose the external interest 
if this is likely to occur, or if they are in any doubt about a possible conflict of interest.
J. Mandatory Training – All colleagues have a statutory obligation to attend mandatory training. 
It is the responsibility of each member of staff to ensure that they comply with this legal 
requirement.
K. Flexibility - This job description is intended to act as a flexible guide to the duties of the post 
and therefore will require revision in consultation with the post holder to reflect the changing 
requirements of the post, to enable the Trust to achieve its corporate goals and objectives.
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L. Smoke-free Policy - In line with the Department of Health guidelines, the Trust operates a 
strict smoke-free policy.
M. Safeguarding - The Trust is committed to safeguarding and promoting the welfare of children, 
young people and vulnerable adults and expect all staff and volunteers to share its commitment.
N. Infection Control - The Trust is committed to protecting the health of all staff, patients and 
visitors. As such all staff are personally responsible for compliance with all relevant infection 
prevention and control policies. Failure to comply with such policies and associated procedures 
is likely to lead to disciplinary action and may result in dismissal.