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Birmingham Community Healthcare NHS Foundation Trust
About
We provide high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in peoples homes and in over 200 hospitals, health centres and clinics. We provide services for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services.
Contact
- Address
- Birmingham Community Healthcare NHS Trust
- Priestley Wharf
- 20 Holt Street
- Birmingham
- West Midlands
- B7 4BN
- Contact Number
- 0121 466 6000
Band 2 Receptionist
Accepting applications until: 27-Jan-2026 23:59
Vacancy status: Open
Accepting applications until: 27-Jan-2026 23:59
Key details
Location
- Site
- Moseley Hall Hospital
- Address
- Old Hall, Alcester Rd
- Town
- Birmingham
- Postcode
- B13 8JL
- Major / Minor Region
- Birmingham & The Black Country
Contract type & working pattern
- Contract
- Fixed term: 6 months (FTC)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £24,465 Per annum
- Salary period
- Yearly
- Grade
- (Band 2)
Specialty
- Main area
- Administration
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
We are looking to appoint one Facilities Receptionist - within our Facilities team at BCHC Foundation Trust. The vacancy will be based at Moseley Hall Hospital on a 6 months fixed term contract.
You will receive a comprehensive training package and support, working with the team, the team leader and your line manager.
We are looking for forward thinking and innovative individuals with a passion for helping others in an organisation dedicated to making people well.
Advert
To provide a professional, effective, and comprehensive reception service to all service users at Trust and non-Trust sites (where required).
The post holder will have responsibility for ensuring good public relations by maintaining a professional first point of contact to all visitors.
The post holder will provide a front-line customer focused reception service, ensuring that the needs of staff, patients and visitors are always met.
The post holder will be expected to a range of clerical tasks.
Working for our organisation
Equal Opportunities
Birmingham Community Healthcare NHS Foundation Trust is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race and disability.
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Detailed job description and main responsibilities
· To receive all patients/clients/visitors to the Centre/Clinic in a courteous and welcoming manner directing them to the appropriate room/department. To be aware of times patients/clients/visitors are waiting and inform departments/clinicians as appropriate.
· To answer queries from patients/clients/visitors, their relations, or carers both face to face and on the telephone, seeking advice from the professional staff where appropriate. This requires the post holder to maintain a working knowledge of Trust services and where they can be accessed.
· Liaise with staff and security to ensure cars are parked in designated areas only outside Main Reception parking area, including operation of the barrier entry system.
· To monitor and operate CCTV cameras alerting security to potential issues.
· To be responsible for the issue of temporary control fobs/swipe cards for authorised personnel e.g. Doctors, Bank and Agency Workers, and highlighting any concerns to management.
· To book transport and collection of bloods and samples from Moseley Hall Hospital Reception to Queen Elizabeth Hospital.
· To keep a log of jobs for Porters and assign jobs to porters via handheld radio ensuring the radios are kept fully charged.
· To provide cover for Switchboard on an ad hoc basis.
· To ensure that reception area is maintained in a clean and tidy state and that reception walkways are clear of obstructions and following the clear desk policy.
· To maintain day to day functioning of the photocopier and undertake photocopying and printing as required e.g. printing of Reception Rota.
· To print and display the Room Booking entries for meeting rooms on a daily basis.
· To maintain key cabinets, ensuring all keys are clearly labelled and signed in and out.
· To receive and sort internal and external post redirecting mails as appropriate.
· To receive and log special and recorded delivery items, contacting relevant staff and departments to arrange for collection.
UK Home Office Visa Sponsorship requirements
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
DBS Costs
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Using Artificial Intelligence
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible
Applicant requirements
Person specification
Essential
Essential criteria
- GCSE English & Maths or equivalent
- Word Processing Qualification RSA I/II or equivalent
Desirable criteria
- NVQ Level 2 Customer Service Skills or equivalent
Guidance
Essential criteria
- Team Player
- IT literacy – use of MS Office Packages including Word, Email, Internet, Excel and Access
Desirable criteria
- NHS experience
- Knowledge of databases and spread sheets and able to input information accurately.
- Ability to maintain office based systems, i.e. filing, ordering and recording.
Further details / informal visits contact
- Name
- Chukwuebuka Nwachukwu (Chewy)
- Job title
- Manager for Portering, Reception and Switchboard
- Email address
- [email protected]
- Telephone number
- 07547 671695
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