Clinical Systems Floorwalker

Job overview

We’re looking for an enthusiastic and people‑focused Clinical Systems Floorwalker to support staff across the Trust in using our digital clinical systems with confidence. In this rewarding role, you’ll be the friendly, knowledgeable presence who helps colleagues solve issues, build skills, and feel supported during their day‑to‑day clinical work. You’ll provide both on‑site and remote support, assist with floorwalking activities, and play an important part in ensuring our clinical systems are used safely and effectively. If you enjoy helping others, communicating clearly, and being part of a dynamic team driving digital improvement, this is a fantastic opportunity to make a real impact.

We are looking for someone who can demonstrate:

• Excellent communication and interpersonal skills
• Confidence supporting system users in fast‑paced clinical environments
• Strong problem‑solving abilities with good attention to detail
• The ability to remain calm and professional when dealing with complex or sensitive issues
• Good organisational skills and the ability to manage competing priorities
• A positive, team‑focused approach

Previous experience in clinical systems, digital support, or NHS settings is desirable but not essential if you can demonstrate the right approach and willingness to learn.

Post available with a start date from April 2026 for a 12 month fixed term contract.

Advert

• To assist the Clinical Systems Training team in the building of the floorwalking schedule/plan.
• To deliver floorwalking activities onsite or remotely in line with the schedule & plan.
• To keep a log of floorwalking issues identified to pass across to the wider clinical systems team and service desk.
• To assist services with identification and planning of any further support needs should any be identified.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.