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Gloucestershire Health and Care NHS Foundation Trust
About
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
Assistant Medical Secretary
Accepting applications until: 26-Jan-2026 23:59
Vacancy status: Open
Accepting applications until: 26-Jan-2026 23:59
Key details
Location
- Site
- Charlton Lane Hospital
- Address
- Charlton Lane
- Town
- Cheltenham
- Postcode
- GL53 9DZ
- Major / Minor Region
- Gloucestershire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
Salary
- Salary
- £24,937 - £26,598 per annum (pro rata)
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- Medical Secretary
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
We have a vacancy for a full-time Medical Secretary Assistant working between Wotton Lawn Hospital in Gloucester and Charlton Lane Hospital in Cheltenham. The post entails supporting the Medical Secretary team in providing a full secretarial service to Consultants.
Relevant secretarial experience is essential as the environment is fast-paced requiring a broad knowledge of medical terminology, RSA II/OCR II Word Processing/Typing and audio typing experience. You will work as part of a committed supportive team and be able to deal confidently and professionally with colleagues, GP surgeries and patients, maintaining confidentiality at all times.
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You should have a friendly, positive, problem solving approach, be self-motivated, willing to learn and enjoy using your own initiative, within the remit of the post. You will need to be an excellent team player with the ability to adapt to various tasks according to service needs. As well as good verbal, written and numerical skills, you must be able to prioritise and organise your own workload well, and be able to work effectively and efficiently.
You will be skilled in IT applications; including, Microsoft Outlook, Word and Excel and have excellent interpersonal and strong communications skills. You should be able to adapt to a busy changing environment and be able to work with people under pressure.
This post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
· Answers the telephone in a professional, helpful and courteous manner, taking accurate message and ensuring timely distribution.
· Open, record, date stamp and effectively manage and distribute all incoming and outgoing post in order to ensure effective communications for the department.
· All records are maintained efficiently and accurately and proactive monitoring of retention periods and Trust storage facilities.
· All queries and complaints are handled in a professional, helpful and confidential manner and within Trust guidelines. Responses to be pro-actively managed.
· E-mails are responded to in a timely manner, circulated correctly and with the appropriate importance/sensitivity marker and subject title.
· Fulfils assistant secretarial support to the Charlton Lane and Wotton Lawn Hospitals Inpatient Medical Secretary by typing of clinic tapes, and appropriate distribution etc., and assisting with any relevant administration tasks.
· Pro-actively manages completion of training and appraisals to ensure minimum of 90% completion.
· Effective use of the Trust’s Patient Information System (RIO), Excel for extraction, recording and accurate inputting of data. Good understanding of RiO pathways and admin responsibilities, ensuring effective/timely delegation of tasks
· Assists in the arrangement of meetings and co-ordinate, collate and ensure accurate and timely distribution of papers, as needed. Ensure that minutes are accurate, well written and presented, and effectively distributed in a timely manner.
· Responds to all colleagues in a positive, professional and helpful manner. Takes the ‘wider view’ at all times.
· Efficiently uses appropriate systems to collect collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, Power point).
· All communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
· Work within guidance of the Trust’s policies and procedures. If in doubt, contact your Manager.
· To provide efficient and responsive support to the Medical Secretary’s role.
· To immediately inform the Duty Co-ordinator/Team Manager of any issues affecting service delivery.
This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Applicant requirements
Person specification
QUALIFICATIONS
Essential criteria
- GCSE level education or equivalent (Literacy & Numeracy)
- European Computer Driving Licence (ECDL) or equivalent
- OCR/RSA III, QCF/NVQ Level 2 Business Administration or equivalent.
Desirable criteria
- Shorthand or speed writing
LENGTH AND / OR NATURE OF EXPERIENCE
Essential criteria
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of using appropriate systems to collect, collate and report data in an accurate format (Microsoft Excel, Word, Powerpoint)
- Experience of Data Inputting and Retrieval
- Use of transcription machines for typing of dictation
- Experience of maintaining a comprehensive computerised filing system
- Accurate Message taking.
Desirable criteria
- Experience in information analysis and provision of statistical reports
- Agenda, minute taking experience
- RiO trained
- Accurate and timely completion of paperwork in connection with staff i.e. Appraisal paperwork, timesheets, and sickness absence. HR forms.
Further details / informal visits contact
- Name
- Louise Grogan
- Job title
- Admin Service Manager
- Email address
- [email protected]
- Telephone number
- 07882909712
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