Business Support and Helpdesk Officer

Trosolwg o'r swydd

North Manchester General  are seeking a dedicated and resourceful Helpdesk Operator to join our team and provide top-notch support to our valued clients. As the first point of contact for troubleshooting and assistance, you'll play a crucial role in ensuring seamless operations and satisfaction. The ideal candidate will be tech-savvy, customer-focused, and skilled at problem-solving

The hospital is undergoing a huge redevelopment since being brought into MFT umbrella of hospitals.  Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

• Excels in quality, safety, patient experience, research, innovation and teaching
• Attracts, develops and retains great people
• Is recognised internationally as a leading healthcare provide

This role is to directly support the Director of Estates in ensuring that the Directorate both creates and supports a caring environment through the delivery of an effective estates service at best value and quality.

If you have recently applied for this role and been unsuccessful then it is highly unlikely that your application will be progressed successfully. It is highly important that you fully read and and understand the the job description and the and the essential and desirable criteria on the person spec before you submit another application for the above, to assess whether or not you possess the necessary skills to fulfil the role successfully,

Advert

To work as part of the Estates and Facilities Management (EFM) team to provide a help desk service for EFM colleagues, wards and departments and contractors to access services in relation to reactive maintenance.

The operator will communicate work via the CAFM (Computer Aided Facilities Management Software) systems and radio system effectively and efficiently to ground teams using the CAFM System to record all work and monitor workflow. The operator will always be courteous and polite to all service users . 

The post holder will be computer literate and fully conversant with MS Office. 

The post holder will be expected to liaise with staff and key stakeholders of all levels and from different organisations; contractor staff and members of the public in person and via the telephone.  

The post holder will be expected to professionally receive and greet visitors to the department and competently address any queries whilst exercising discretion, maintaining confidentiality at all times.

Gweithio i'n sefydliad

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. 

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.