Digital Project Delivery Officer

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1.    Responsible for managing allocated project workstreams for small to medium size projects, which will run concurrently, typically to deliver a specific product or transformation via a multi-disciplinary team. This will involve planning a broad range of complex activities where a level of uncertainty will need to be managed.  

2.    Identify project needs and requirements, agree these with relevant manager and feed into the programme/portfolio process to enable resources to be appropriately allocated.

3.    Undertake business analysis, process mapping, requirements gathering, stakeholder engagement, reporting, business case development and other change delivery tasks as assigned by line manager.

4.    Identify obstacles within the project pathway and help the team to overcome them, taking learning from previous digital project delivery.

5.    Manage issues, risks and deviations to plan to ensure that projects are delivered to schedule, ensuring that issues, risks and any mitigations are recorded on Celoxis.  To escalate concerns or issues to relevant manager as necessary.

6.    Deliver projects and products using the appropriate project management methodology, learning & iterating frequently to achieve a successful outcome. 

7.    Assist in the procurement process as determined by the needs of the project. This includes when needed, participating in the evaluation of digital IT products and coordinating stakeholders to ensure procurement timescales are met.

8.    Prepare reports for budget and financial management and work with relevant manager to finalise project spend and recharging activity.  Monitor expenditure on the project budget tracker, highlighting and escalating any concerns when identified. 

9.    Accurately complete all project management processes/tools including business cases, specifications, project plans, benefits analysis, and risk and issue logs and ensure relevant information is captured on Celoxis.

10.  To manage the completion of relevant documentation for all allocated projects to assist in providing project updates.

11.  Provide input and updates to relevant project managers on project progressions and escalate issues that are seen as risks which could impact on the project deadlines and timescales.

12.  Undertake gap and operational impact analyses that contribute to process mapping and organisational readiness for digital deployments. 

13.  Identify, source and manipulate data, which may be complex, in support of project planning and measurements to support projects.

14.  Review and propose changes to project management policies, processes and procedures.

15.  Coordinate change management activities, including organising workshops with key stakeholders, using effective communications and engagement and ensuring staff are brought along the change journey. On occasion there will be the need to impart unwelcome news to stakeholders e.g. changes to timescales or additional work required to meet tight deadlines. 

16.  To liaise with clinical and non-clinical groups to understand and achieve key strategic outcomes and decisions where there may be differences of opinion and conflict on how best to achieve outcomes. 

17.  Undertake analysis of users’ requirements, document the design and decisions, including business process changes. Liaise with system suppliers or internal development teams to configure systems to demonstrate the options to deliver the requirements and associated benefits.

18.  To support the benefits identification and realisation process involved in implementing digital improvements in liaison with the divisions.

19.  To assist with user acceptance testing for the various phases of system implementation ensuring the application is fit for purpose and meet the quality expectations

20.  To be responsible for reporting any regression testing issues raised and ensuring correction accordingly. 

21.  Support when piloting new developments and performing a quality audit from the pilot and feedback any proposed quality issues and recommendations to improve the quality

22.  Coordinate and support with the delivery of any staff training required to support successful project implementation.

23.  To achieve implementation and roll out of project workstreams, there will be a requirement on occasion to work outside of normal working hours i.e. in the evenings or at weekends.

24.  Manage the intranet pages for the digital change and digital transformation teams ensuring web pages are regularly updated to display accurate information on project progress and news updates are shared with colleagues. 

25.  To work collaboratively with Communications and Engagement to ensure that any patient facing digital changes are updated on the BHC website and contribute to any Communications and Engagement strategy plans.

26.   Offer assistance and guidance to other team/department members, actively working as part of a learning culture to ensure ‘lessons learned’ are shared with colleagues to support continued service improvement.

27.  To serve as an ambassador of digital systems to all users and other stakeholders, advocate and ease the management of change and adoption for new systems.