West Locality Support Services Manager

Trosolwg o'r swydd

We have an exciting opportunity to recruit a motivated and enthusiastic person for the role of Locality Support Services Manager, working across our Gloucester and Forest of Dean Community Mental Health Services. 

The successful candidate will provide professional leadership and management of the Administration Teams working within community services.

The role needs someone who can be extremely well-organised, flexible, able to manage and prioritise their own workload, and able to act independently. 

Your responsibilities will include: establishing effective and supportive working relationships with colleagues and managers; ensuring that the administration resource is maintained effectively; providing robust line-management to your admin teams, and managing HR policies and processes, including recruitment.

As well as contributing to health and safety in the work environment, you will have the opportunity to make a difference to your workforce development, and your Trust’s development.

You will need excellent organisational and interpersonal skills; as well as resilience in managing people and workload. The successful candidate should have proven experience of supervising a team of staff and experience of working in the NHS would be an advantage.

This role is within a busy, dynamic, and changing environment; if you can demonstrate the flexible and positive approach needed, then we welcome your application. 

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·         To provide professional leadership to and management of the Administration and Clerical teams within the Gloucestershire Localities, in line with Trust Policies and Procedures.

·         To support the Administrative and Support Services Operational Lead and clinical teams in the provision of an efficient and effective administration service, and to ensure allocation of admin resource is maintained effectively across the localities.

·         To support the Administrative and Support Services Operational Lead and clinical teams in ensuring the sites are maintained in line with health and safety, and support and manage relocations. 

·         To establish and maintain effective communication with all the administration staff that are managed by the Locality Support Services Manager.

·         To manage relevant pay and non-pay budgets in relation to administration and estates, as required.

·         To support implementation of Trust developments.

·   To support the Trust’s commitment to delivering values-based healthcare through active contribution to safe, effective, and person-centred patient care.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Gweithio i'n sefydliad

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.