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London Ambulance Service NHS Trust
About
The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world, caring for more than one-and-a-half million patients every year.
We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital. We serve an area of approximately 620 square miles. Broadly speaking, this is the whole area within the M25.
We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and our Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.
In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.
Violence Reduction Officer
Accepting applications until: 09-Feb-2026 23:59
Vacancy status: Open
Accepting applications until: 09-Feb-2026 23:59
Key details
Location
- Gwefan
- London Ambulance Service Headquarters
- Cyfeiriad
- 220 Waterloo Road
- Tref
- London
- Cod post
- SE1 8SD
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Full time - 37.5 hours per week (Monday to Friday, mixed remote and onsite working, travel across London)
Salary
- Cyflog
- £37,259 - £45,356 per annum incl HCAS
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 5)
Specialty
- Prif leoliad
- Administrator
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.
We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.
We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.
We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time
Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.
Trosolwg o'r swydd
London Ambulance Service NHS Trust was the first service nationally to build a dedicated The Violence Reduction Unit (VRU). The VRU sits within the Health, Safety & Security Department under the Finance Directorate.
We are seeking to expand the VRU team to support the Trusts response to violence aggression and abuse against our staff and drive workstreams to prevent and rescue violence aggression and abuse. We are seeking individuals who have current demonstrable experience Healthcare or emergency services rolls with the passion and drive to support staff who have been victims of violence, aggression or abuse.
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To review all violence & aggression incident reports in area of responsibility. Establishing facts and determining if there are criminal offences.
To maintain and update violence reduction logs and data trackers.
Be first point of contact for the VRU, providing support/signposting to welfare networks & encourage police reporting where appropriate.
Assist the Violence Reduction Manager in police liaison and investigations, in order to act on behalf of the victim with the progression of individual cases.
To provide guidance and information to staff in regards to attending court and witness Care.
Assist the Violence Reduction Manager in obtaining and coordinating the gathering of complex and sensitive data for internal external stakeholder meetings.
To work with managers, staff and staff side to identify and implement initiatives for preventing reducing incidents of violence aggression and abuse in line with the Trust strategy for violence.
Assist with the development and delivery of training and awareness to all levels of staff within the Trust where appropriate.
Gweithio i'n sefydliad
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
- To support the Health, Safety and Security team reviewing policies, procedures, guidance and initiatives to raise awareness and foster a culture that encourages reporting, action and learning from violent and aggressive incidents.
- Contribute to any annual assessment process related to violence reduction and the ongoing work plan to comply with NHS England’s Violence Prevention & Reduction Standard.
- To support the work to increase levels of prosecutions against the perpetrators of crimes against LAS staff, by encouraging victims of violence to report incidents on Radar and to the police.
- Assist the Violence Reduction Manager in obtaining and coordinating the gathering of complex and extremely sensitive data for external stakeholder meetings.
- Work as a specialist advisor within the Health, Safety & Security Team, help coordinate and provide support across all aspects of the violence reduction function.
- To be the first point of contact with the Violence Reduction Unit following a Radar report relating to violence and aggression by responding to the victim, and/or management.
- Receive complex and possibly distressing information.
- Analyse complex information, using negotiating and influencing skills to advise on the application, interpretation and monitoring of health and safety legislation and criminal law relating to violence and aggression affecting the LAS.
- Undertake analysis of data using own judgement to identify and assess different and complicated strands of information to ensure that the integrity of incident data that is captured on the Trust’s Datix system is of a high quality to ensure robust reporting by the
Health, Safety and Security department on a regular basis. - To work with managers, staff and staff side to identify and implement initiatives for reducing levels of violence related incidents, and basing these on evidence and staff engagement.
- To support the Health, Safety & Security Team’s Violence Reduction Unit to ensure that violence and abuse incidents are publicised appropriately in accordance with guidelines so that a deterrent effect is created and maintained.
- Support the Health, Safety and Security team across all aspects of the function.
- To review and update incident Radar reports, ensuring that violent incidents have been reported and investigated in accordance with the Incident Reporting Procedure, and if requested, provide support and advice to the investigating manager.
- To analyse incident data and risk assess to identify lessons and actions for dissemination so that appropriate preventative measures can be developed.
- To support the coordination and reporting of all physical assault incidents to NHS England and/or AACE.
- To provide advice and guidance about attending court and Witness Care.
- To coordinate and provide witness statements, victim personal statements or other evidence as required in support of a criminal prosecution.
- To review and update Health, Safety and Security trackers used to monitor outcomes related to incidents of violence, abuse and security.
- Provide a regular update report on a monthly basis, or as required, on the levels of violent incident and criminal investigation outcomes.
- Identify trends and assist in the development of training to support the Violence Reduction Programme.
- Support the provision of Security activities across the Trust in relation to violence reduction.
- Support the analysis, monitoring and reporting of health, safety and security incidents and assist with the production of departmental or Trust-wide reports.
- Support the provision of security advice, training and information to managers and staff in relation to violence reduction.
- Assist with the development and delivery of health and safety related violence reduction management training to all levels of staff within the Trust, on Induction and refresher sessions.
- Assist with the development of any additional training materials such as quick reference guides, newsletters and bulletins.
- Support the coordination and running of meetings and working groups related to the Trust’s Violence Reduction & Staff Safety Programme.
- Participate in working groups to advise on policy, and propose changes to Trust policy as required.
- Coordinate and support in the review and development of Trust health, safety and security policies and procedures.
- Monitor compliance against policies and associated documents and develop and implement actions to address potential areas of non-compliance.
- To support the Health, Safety and Security team in developing procedure and policy that will encourage a culture where violence, security and stress related incidents are openly reported, and acted upon by LAS managers, and then to monitor compliance and effectiveness.
- To represent the interests of the LAS in ensuring crimes against the organisation are reported and investigated by the police.
Previous candidates need not apply.
Applicant requirements
Person specification
Qualifications, Accreditations, Education
Meini prawf hanfodol
- Educated to degree level or equivalent experience in healthcare law enforcement or other public services
- Evidence of undertaking recent continuous professional and personal development relevant to the role
Meini prawf dymunol
- Health and Safety Certificate or higher
Experience
Meini prawf hanfodol
- Current demonstrable experience of Healthcare or Emergency Services role.
- Sound experience of providing detailed advice and guidance relating to violence prevention and reduction within a healthcare setting or within a multi-disciplinary organisation
- Experience of supporting victims o f work-related violence, aggression or abuse
- Experience of working within a team
- Proven experience implementing system and process changes to ensure they are in keeping with legislative requirements.
Knowledge and Skills
Meini prawf hanfodol
- Knowledge and experience of applying criminal legislation associated with violence, aggression and abuse in a Blue Light environment.
- Communicate effectively both internally and externally using a wide variety of techniques (both written and verbal) in order to clearly articulate complex information in reports and to audiences.
- Able to prioritise effectively dealing with competing demands
- Time management skills that are evidenced by delivery and production of consistently high-quality work to deadlines.
- Ability to negotiate and influence effectively, earning the confidence and respect of key stakeholders
- Strong problem solving and reasoning skills
- Excellent verbal and written communication skills with the ability to draft correspondence, standard reports and deliver training
- Ability to work with information, analyse data and provide basic reports using a variety of methods
- Proven experience in analysing data and preparing comprehensive reports using a variety of methods and platforms.
Meini prawf dymunol
- Knowledge of the NHS Violence Reduction agenda
- Ability to design and recommend change to improve systems and processes
If you have problems applying, contact
- Address
- 220 Waterloo Road
- London
- SE1 8SD
- Telephone
- [email protected]
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