Workforce Officer (ESR and A4C)
Closed for applications on: 19-Feb-2026 00:03
Vacancy status: Closed
Closed for applications on: 19-Feb-2026 00:03
Key details
Location
- Site
- St Nicholas Hospital
- Town
- Newcastle upon Tyne
- Postcode
- NE3 3XT
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Grade
- Band B (£13.12 per hour)
Specialty
- Main area
- ESR
We are really glad you are thinking of working with us. We provide important services to the NHS and other partners. We have a range of roles and working here is varied and interesting and you can make a positive difference to people’s lives.
Our people are at the absolute heart of what we do and our services are based on having great people work for us. We know from our staff survey that people like working here and people love the friendly and supportive teams we have.
We care about our staff and provide great benefits and have a range of health and wellbeing support available. We strive to be a great and inclusive place to work and having an inclusive workforce is something we are passionate about.
Job overview
A new opportunity for a permanent contract has opened within our fast-paced, hardworking, and friendly NTW Solutions ESR and AfC team. If you're looking for your next opportunity, we’d love to hear from you!
Advert
As a Workforce Officer, you’ll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service.
Your responsibilities will include:
- Delivering a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.
- Maintaining the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.
- Enhancing the customer service experience for managers and staff.
- Liaising daily with internal and external stakeholders.
- Ensuring compliance with relevant policies, procedures, and employment legislation.
What We’re Looking For you don’t need to be an HR expert—we’re looking for someone with:
- Excellent communication skills
- A willingness to learn
- Strong customer service focus
- Great attention to detail
- Superb organisational and time management skills
- The ability to adapt to a changing workload
Working for our organisation
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
Detailed job description and main responsibilities
Please find attached job description for full details.
We welcome your application.
Please note - this vacancy may close early once a suitable amount of applications are received. Previous applicants need not apply.
Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).
If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please no
Person specification
Skills and Knowledge
Essential criteria
- Knowledge of ESR processes, terms and conditions and HR systems acquired through training and experience to NVQ3 equivalent level; or equivalent experience
Experience
Essential criteria
- Experience of working in a busy office environment including experience of providing day to day advice and guidance on people management issues
- Excellent customer service experience including handling queries, complaints and sensitive information
- Experience of team working and being able to manage workload and work flexibly to achieve deadlines and objectives
- Experience of using Microsoft Office
Education and Qualifications
Essential criteria
- NVQ3; or equivalent experience
Further details / informal visits contact
- Name
- Maria Robertson
- Job title
- Workforce Manager (ESR and AfC)
- Email address
- [email protected]
- Telephone number
- 07769 245 425
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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