Generalist Technician - Mobile

Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).

Formally CNWL’s in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.

Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS or find the comparison document attached to this advert.

Kindly note, we are unable to offer sponsorship for this role. 

Main Duties

Some of the main duties of this role include:

Service Delivery

• Uses CAFM system to access work requests and feedback on job status. Ensures own work is carried out within the priority set for the task, and any work not completed is highlighted to the Helpdesk. Ensures any work undertaken is recorded on the CAFM system.
• Carries out reactive maintenance (including make safe), minor installations and break down repairs as required, or building fittings in accordance with competencies and training. This includes for example making safe defects, breakdowns or failures impacting on the service such as floods, and damage to property. Undertaking basic repairs to maintenance and installations as appropriate to skills level.
• Undertakes basic PPM (Planned Preventative Maintenance) technical tasks and associated remedial works in accordance with competencies and training. This includes for example daily/weekly tasks such as water temperature tests, flushing of water systems, fire safety system testing, and building and plant room inspections.
• Records job activity and completion status, associated information, and any compliance or other documentation in the CAFM system an accurate and timely manner, in line with internal procedures, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Ensures any other site-specific logs, document registers, and schematics are kept up to date.
• Escalates faults, issues, risks, and items outside of their remit, competencies, and training to the appropriate specialist contractor through the Helpdesk and line manager e.g. tasks that require specialist assistance or skills.
• Identifies and escalates issues of statutory non-compliance to line manager and appropriate Authorised Person (AP) or Authorising Engineer (AE).
• Participates in standby and emergency callout rota as required. Escalates issues and incidents as required.
• Acts as Competent Person in at least one of the following areas: Water, Ventilation, Fire, Pressure System, Building Fabric or other estate-related area.

Governance, Risk & Compliance

• Applies existing policies, procedures, best practice guidance and compliance requirements in relation to Estates Maintenance services delivered by QTS.
• Adheres to Health & Safety regulations including COSHH, Handling & Moving, Infection Control to ensure a safe environment for patients and staff in accordance with HSAW, industry best practice (HTM/HBN) and Trust policies and procedures.
• Attends mandatory training and any other training appropriate to the role. This is to maintain existing and develop new skills as required to carry out the work.

Data & Information

• Provides reports on activity relating to their geographic zone to the Estates Manager (previously titled Assistant Facilities Manager)
• Supports site surveys, audits and other compliance checks as directed.
• Monitors stock levels and maintains records as appropriate.