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Guy's and St Thomas' NHS Foundation Trust
About
Contact
- Address
- Trust Offices
- St Thomas' Street
- London
- SE1 9RT
- Contact Number
- 020 7188 7188
Administrator - Physiotherapy RMC
Accepting applications until: 25-Feb-2026 23:59
Vacancy status: Open
Accepting applications until: 25-Feb-2026 23:59
Key details
Location
- Site
- St Thomas Hospital
- Address
- Westminster bridge Road
- Town
- LONDON
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 5 months (Secondment considered - Part time 9:00am to 14:00pm Mon to Friday)
- Hours
- Part time - 22.5 hours per week (Monday to Friday 09:00am to 14:00pm)
Salary
- Salary
- £30,546 - £32,207 p.a inc HCA (pro rata)
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Physiotherapy RMC
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
An exciting opportunity has arisen within the Physiotherapy Department for a part time post (22.5 hours per week). The role involves working a pattern Monday to Friday between 09:00 - 14:00.
This post will you will be working in The Physiotherapy Department referral management centre at St Thomas’ Hospital (Westminster Bridge Road).
We are seeking a dedicated and enthusiastic individual with excellent attention to detail and strong customer service skills. The successful candidate will be able to prioritise a busy workload, work effectively under pressure, and demonstrate a good understanding of the 18-week RTT pathway.
Advert
The successful candidates will join a large, supportive administrative team and will be responsible for:
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Providing a welcoming and polite telephone manner when addressing patient on the phone during their call centre duties.
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Responding to patient queries and concerns in a professional and compassionate manner
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Booking, cancelling, and rescheduling outpatient appointments across multiple sites (Pulross, Guy’s Hospital, Gracefield Gardens, St Thomas’ Hospital, and Guy’s Cancer Centre)
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Ensuring that all data is entered accurately into the computerised hospital system (EPIC)
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Supporting day-to-day waiting list management for Physiotherapy services
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Liaising closely with clinicians and the wider multidisciplinary team to ensure patients are booked within agreed timeframes
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Escalating capacity, pathway, or booking issues to Team Leaders to support timely resolution
- have a good understanding of using eSR referral system to process high volumes of referrals and responding back to the GP in a timely manner.
A good understanding of the 18-week patient pathway and previous hospital administration experience is desirable, but will not bar recruitment for this role.
Working for our organisation
Guy’s and St Thomas' NHS Foundation Trust comprise of five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Detailed job description and main responsibilities
Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
The administrator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling appointments.
- Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
- Provide advice and support to new or less experienced employees on own administrative duties.
- Maintain hospital Epic System in a timely and accurate manner. Assist with the collation of data as required.
- Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
- Undertake any other reasonable duties necessary to ensure the smooth running of the service.
Communication
- Act as first point of contact for callers, visitors and deliveries to the department.
- Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on the UK Government website.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Applicant requirements
Person specification
Qualifications and Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
Desirable criteria
- NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles
Previous Experience
Essential criteria
- Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Desirable criteria
- Ability to work methodically in a busy environment and meet deadlines
Skills/Knowledge/Ability
Essential criteria
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Ability to handle confidential and sensitive information appropriately
Desirable criteria
- Experience of working with hospital or community administration systems e.g. EPIC
Further details / informal visits contact
- Name
- Nazuma Hussain
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0000000000
- Additional information
For an informal discussion on the role please contact Nazuma Hussain - Physiotherapy RMC service manager
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