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Gloucestershire Health and Care NHS Foundation Trust
About
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
Support and Recovery Worker
Accepting applications until: 14-Mar-2026 23:59
Vacancy status: Open
Accepting applications until: 14-Mar-2026 23:59
Key details
Location
- Site
- Gloucester Royal Hospital
- Address
- Beacon House, Great Western Road
- Town
- Gloucester
- Postcode
- GL1 3NN
- Major / Minor Region
- Gloucestershire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Grade
- (Band 4)
Specialty
- Main area
- mental health support worker
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
We are excited to be able to offer 2 new opportunities for support workers to join our expanding services.
These roles will support patients with mental health issues as they transition from Accident and Emergency Departments and inpatient hospital beds back to the community and into their homes.
Returning home and accessing services can often be an extremely challenging time and I believe that we have an opportunity to improve this experience for patients under our care.
If you have experience in support working and your own experience of recovery, then I would like to hear from you.
Advert
Working alongside Mental Health Liaison Practitioners, the post holder will be based within The Mental Health Liaison Service (Working Age Adults). The role will cover Gloucester Royal and Cheltenham General Hospitals, working with individuals with mental health problems and other vulnerabilities that have come into contact with the Emergency Departments and Inpatient Wards.
The post holder will support clients to access and utilise a range of community services in order to improve their use of these resources, which is likely to improve their mental health, social difficulties, and reduce the risk of them re-offending. The post holder will actively engage and work with a small number of individuals who are likely to have a wide range of mental health problems, along with a level of co-existing complex needs, including homelessness, substance misuse problems, significant risk histories and social exclusion, and who at times may present with extremely challenging behaviours. The support and recovery workers will provide time limited 1:1 support to clients, enabling them to access a wide range of services that can provide help and advice with, for example, mental health, housing, social exclusion, substance misuse, education, employment and debt management difficulties. The post holder will be expected to develop good links with community resources in order to enable improved and supported access to services.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
Working alongside Mental Health Liaison Practitioners, the post holder will be based within The Mental Health Liaison Service (Working Age Adults). The role will cover Gloucester Royal and Cheltenham General Hospitals, working with individuals with mental health problems and other vulnerabilities that have come into contact with the Emergency Departments and Inpatient Wards.
The post holder will support clients to access and utilise a range of community services in order to improve their use of these resources, which is likely to improve their mental health, social difficulties, and reduce the risk of them re-offending. The post holder will actively engage and work with a small number of individuals who are likely to have a wide range of mental health problems, along with a level of co-existing complex needs, including homelessness, substance misuse problems, significant risk histories and social exclusion, and who at times may present with extremely challenging behaviours. The support and recovery workers will provide time limited 1:1 support to clients, enabling them to access a wide range of services that can provide help and advice with, for example, mental health, housing, social exclusion, substance misuse, education, employment and debt management difficulties. The post holder will be expected to develop good links with community resources in order to enable improved and supported access to services.
In summary, the post holder will support service users in their community environment to promote their recovery and will assist the Mental Health Liaison Practitioners to assess, plan, implement and evaluate short term care plans.
Applicant requirements
Person specification
Qualifications
Essential criteria
- Undergraduate Diploma or equivalent appropriate qualification and experience e.g. Foundation Degree, HNC or vocational qualification level three or equivalent plus short courses or completion of competency workbook or relevant experience to undergraduate Diploma level equivalency
Experience
Essential criteria
- Demonstrable experience of working with a vulnerable client group, including experience of supporting people with mental health problems.
- Experience of working autonomously and managing an individual caseload.
- Ability to work proactively alongside people to help meet identified goals and needs.
Desirable criteria
- Experience of working with people who have had contact with the Mental Health Liaison Service
- Personal experience of mental health recovery
- Experience of working with people with drug and alcohol problems
Clinical
Essential criteria
- How to deal sensitively with distress, disturbance and unpredictability
- Excellent organisational skills, ability to manage own time and plan timed activities for staff and patients.
- Experience of working autonomously and managing an individual caseload.
Desirable criteria
- Previous experience in mental health care work - willing to undertake full training to achieve NVQ 3 in Health and Social Care.
Further details / informal visits contact
- Name
- Jim Welch
- Job title
- Clinical and Operational Lead Nurse
- Email address
- [email protected]
- Telephone number
- 0300 422 5490
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