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Birmingham Community Healthcare NHS Foundation Trust
About
We provide high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in peoples homes and in over 200 hospitals, health centres and clinics. We provide services for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services.
Contact
- Address
- Birmingham Community Healthcare NHS Trust
- Priestley Wharf
- 20 Holt Street
- Birmingham
- West Midlands
- B7 4BN
- Contact Number
- 0121 466 6000
Band 2 Dental Outpatient Support Worker
Accepting applications until: 24-Mar-2026 23:59
Vacancy status: Open
Accepting applications until: 24-Mar-2026 23:59
Key details
Location
- Site
- Orthodontic Department
- Address
- Birmingham Dental Hospital & School of Dentistry
- Town
- Edgbaston
- Postcode
- B5 7EG
- Major / Minor Region
- Birmingham & The Black Country
Contract type & working pattern
- Contract
- Permanent: Monday - Saturday (8am - 8pm)
- Hours
- Full time - 37.5 hours per week (Monday - Saturday (8am - 8pm), Evening and weekend working requried)
Salary
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- Orthodontics
Job overview
Are you looking for a new and exciting position to support patient pathways and clinical excellence?
We are seeking an enthusiastic, dynamic and forward thinking Dental Outpatient Support Worker to join the Orthodontic team at Birmingham Dental Hospital .
We are a multi-disciplinary team that carry out a variety of Orthodontic Treatment including fixed & removable appliances with pre- and post-surgical intervention from various locations across Birmingham & Black Country with our Orthodontic service operating from Birmingham Dental Hospital and Glebefields Health Centre.
We are looking to recruit to the post below:
Band 2 Dental Outpatient Support Worker
1.0WTE / 37.5 hours per week (to be worked: Monday to Saturday between 8am - 8pm)
The post-holder must be flexible as travel to other sites/locations within the division may be required.
This post is an integral component to the smooth running of our orthodontic department, directly impacting on patient care and well as departmental workload.
The Post Holder will support the clinical management of the dental specialty and ensure the provision of a high standard of patient care and that all Trust policies and procedures are adhered to.
Delivery of high-quality clinical support for the specialties across Dental Services Division clinical sites to respond to the complex needs of the patients that meet the specialty criteria as directed by professional registrants.
Advert
- To contribute to the overall delivery of patient care within the department.
- To contribute to the moving and handling of patients to maximise the physical comfort and enhance their outpatient experience.
- To ensure that all visitors to the department are approached in a helpful and welcoming manner and referred to the most appropriate person to answer any queries.
- To respect the diverse cultural, ethnic and religious preferences of patients to promote equality in care and service delivery.
- To carry out delegated tasks, in which competency has been assessed, relating to the monitoring of patients. This may include physical observations such as taking a temperature, vital observations, respiration rates and the collection of specimens.
- To assist in the maintenance of the cleanliness and tidiness of the department, adhering to infection control principles in line with trust policy.
- To actively promote positive patient care, ensuring that information from the telephone or personal enquiries are dealt with in a polite manner and referred to the most appropriate person for a response.
- To actively participate and contribute to department meetings to ensure effective communication is maintained within the team.
- Contribute to the safety of patient and the department environment by ensuring all incidents or concerns are reported immediately to the nurse in charge of the shift and a datix incident report completed.
Working for our organisation
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
Detailed job description and main responsibilities
Please see attached the job description and person specification for a detailed account of the role.
UK Home Office Visa Sponsorship requirements
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
DBS Costs
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Using Artificial Intelligence
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible
Applicant requirements
Person specification
Qualification & Training
Essential criteria
- NVQ Level 2 in Health & Social Care or Equivalent Experience
- Essential Skills – Literacy and Numeracy at Level 2
Experience
Essential criteria
- Relevant care experience in hospital settings
Desirable criteria
- Experience of working with vulnerable people.
- Experience of working in dentistry.
Skills & Knowledge
Essential criteria
- To interact professionally with individuals
- Understand the principles of confidentiality
- Manual dexterity
- Ability to work under pressure and on own initiative
- Organisational skills
- Good general numeracy
- Computer Skills
Desirable criteria
- Good working knowledge of cross infection procedures
- Knowledge of dental procedures
Personal Qualities
Essential criteria
- Flexibility
- Ability to deal with emotional & challenging situations
- Ability to meet travel requirements of the role
Further details / informal visits contact
- Name
- Tracey Sanders
- Job title
- Dental Nurse Manager
- Email address
- [email protected]
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