Trac proudly powers the recruitment for
Birmingham Community Healthcare NHS Foundation Trust
About
We provide high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in peoples homes and in over 200 hospitals, health centres and clinics. We provide services for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services.
Contact
- Address
- Birmingham Community Healthcare NHS Trust
- Priestley Wharf
- 20 Holt Street
- Birmingham
- West Midlands
- B7 4BN
- Contact Number
- 0121 466 6000
Band 4 Learning and Development Programme Coordinator
Accepting applications until: 14-Jun-2026 23:59
Vacancy status: Open
Accepting applications until: 14-Jun-2026 23:59
Key details
Location
- Gwefan
- Moseley Hall Hospital
- Cyfeiriad
- Alcester Road
- Tref
- Birmingham
- Cod post
- B13 8JL
- Major / Minor Region
- Birmingham & The Black Country
Contract type & working pattern
- Contract
- 12 months (Fixed term until April 2027)
- Oriau
- Full time - 37.5 hours per week (Mon-Fri)
Salary
- Cyflog
- £28,392 - £31,157 per annum
- Cyfnod cyflog
- Yearly
- Gradd
- (Band 4)
Specialty
- Prif leoliad
- Education And Development Programme Coordinator
Trosolwg o'r swydd
**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.**
Are you an organised, proactive leader who thrives in a fast-paced environment and wants to play a key role in supporting both patient safety and new staff experience across a large NHS Trust?
As Education & Development Programme Co-ordinator, you will sit at the operational centre of our Mandatory Training and Corporate Induction function. You will ensure that frontline staff and new starters have timely access to statutory training and a high-quality Trust induction experience from day one.
This role combines leadership, operational coordination, compliance monitoring and induction facilitation. You will lead a small administrative team, manage training capacity across multiple sites, analyse compliance data, and coordinate — and at times facilitate — Trust induction days for new colleagues.
This is an opportunity to:
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Lead and develop a supportive administrative team
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Influence Trust-wide training compliance and workforce readiness
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Contribute directly to patient safety infrastructure
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Shape and improve the new starter induction experience
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Develop your leadership, data and operational management skills
We are looking for someone who is confident, highly organised, people-focused and able to manage competing priorities with professionalism and initiative.
Advert
The post holder will:
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Supervise and support Business Administrators, including workload allocation, sickness management and conducting PDRs
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Plan and coordinate mandatory and statutory training programmes across Trust sites
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Coordinate and oversee Trust corporate induction programmes for all new starters
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Facilitate elements of induction days where required, ensuring a professional and engaging experience
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Ensure induction schedules align with statutory training requirements and workforce onboarding timelines
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Analyse compliance data using Excel and other systems to identify risk areas
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Monitor course utilisation and ensure sufficient capacity to meet demand
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Coordinate trainer diaries and proactively mitigate cancellations
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Liaise with clinical teams, managers and education partners to respond to training and induction needs
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Contribute to service improvement and operational planning within the Education department
Key Skills & Qualities:
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Experience coordinating complex programmes or events
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Supervisory or team leadership experience
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Problem-solving mindset with proactive decision-making
See JD for full details of main duties
Gweithio i'n sefydliad
- Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
To provide operational coordination and supervisory leadership within the Education department, ensuring effective planning, delivery and monitoring of mandatory, statutory training and Trust corporate induction programmes.
The post holder will oversee Business Administrators, manage training capacity and compliance reporting, coordinate and facilitate new starter induction programmes, and support senior education leads in maintaining safe and effective training infrastructure.
Main Responsibilities
Leadership & Supervision
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Supervise Business Administrators on a day-to-day basis
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Delegate tasks including booking trainers, venues and advertising of courses
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Conduct regular 1:1 meetings and annual Personal Development Reviews
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Manage sickness, absence and performance matters appropriately
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Develop and empower staff to maintain high standards of service delivery
Mandatory Training Coordination
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Plan and coordinate statutory and mandatory training programmes
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Ensure sufficient training spaces are scheduled to meet compliance demand
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Monitor utilisation and promote available spaces to target audiences
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Coordinate trainer diaries to optimise capacity
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Mitigate cancellations and reschedule training where required
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Liaise with internal and external training providers to clarify programme requirements
Trust Induction & Onboarding Responsibilities
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Coordinate Trust corporate induction programmes for new starters
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Ensure new employees are booked onto appropriate induction and statutory sessions in a timely manner
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Oversee induction schedules, venues, materials and logistics
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Facilitate elements of induction days where required, delivering key information professionally and confidently
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Ensure induction content aligns with Trust policies, safeguarding, infection prevention, equality and governance standards
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Monitor attendance and follow up non-attendance
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Gather and analyse induction feedback to improve onboarding experience
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Work collaboratively with HR, recruitment and divisional managers to ensure smooth onboarding processes
Compliance Monitoring & Reporting
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Analyse and interpret mandatory training compliance reports
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Identify and escalate compliance risks
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Produce reports including attendance, Did Not Attend (DNA) and capacity utilisation data
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Provide regular updates to senior education colleagues regarding demand and risk areas
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Support targeted training promotion to maintain compliance
Operational & Administrative Oversight
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Arrange and coordinate training events, meetings and conferences
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Produce reports and communications using Microsoft Office packages
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Maintain training equipment inventory and raise stock requisitions within budget
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Ensure adherence to branding and customer service standards
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Support resolution of customer feedback and complaints
Stakeholder Engagement
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Work collaboratively with Education Business Partners, Clinical Education Managers, HR, Divisional Leads and wider Trust staff
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Participate in working groups impacting education and onboarding procedures
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Develop strong cross-organisational partnerships
Governance & Compliance
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Support delivery of statutory training requirements
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Adhere to Trust policies including Safeguarding, Infection Prevention & Control, Equality & Diversity and Health & Safety
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Maintain confidentiality and data protection standards
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Promote sustainability and responsible resource usage
UK Home Office Visa Sponsorship requirements
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
DBS Costs
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Using Artificial Intelligence
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible
Applicant requirements
Person specification
Qualifications
Meini prawf hanfodol
- Educated to A level or equivalent
- Computer literacy at ECDL or equivalent
- NVQ Level 3 in Business Administration or equivalent
- Customer Service Training
Meini prawf dymunol
- Educated to degree level or equivalent
Experience
Meini prawf hanfodol
- Experience of administering a complex series of events
- Relevant experience of working in a busy customer focused office environment
- Experience of a customer service orientated environment
- Diary management
- Experience of managing a team
Meini prawf dymunol
- Experience of a Learning & Development environment
- Experience of working within the NHS
Skills
Meini prawf hanfodol
- Knowledge of administration systems
- Working knowledge of MS Office packages including word processing, spreadsheets, databases etc.
- Ability to work on own initiative and problem
- High level of skill in planning, prioritising and organising work of self and others
- Excellent planning/ diary management skills
- Ability to work to tight deadlines
- Understanding of Equality and Diversity
Personal Qualities
Meini prawf hanfodol
- Have a logical and systematic approach to work, and ability to work accurately to strict deadlines
- A strong commitment to high quality standards in all aspects of business support administration processes
- Shows a high degree of awareness towards the needs of customers
- Innovative and imaginative in resolving problems
- Approachable, good communication and interpersonal skills
- Team player/ Flexible/ Resilient
- Works well under pressure and with conflicting priorities
- An excellent telephone manner/ Professional courteous approach
- Highly motivated and able to motivate others
Other
Meini prawf hanfodol
- Ability to travel across Trust sites
- Ability to transfer small loads/ office supplies/ equipment etc.
Further details / informal visits contact
- Enw
- Christian Diesel
- Teitl y swydd
- Mandatory Training Team Leader
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07860627727
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