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Birmingham Community Healthcare NHS Foundation Trust
About
We provide high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in peoples homes and in over 200 hospitals, health centres and clinics. We provide services for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services.
Contact
- Address
- Birmingham Community Healthcare NHS Trust
- Priestley Wharf
- 20 Holt Street
- Birmingham
- West Midlands
- B7 4BN
- Contact Number
- 0121 466 6000
Band 2 Receptionist/Administrator
Accepting applications until: 14-Apr-2026 23:59
Vacancy status: Open
Accepting applications until: 14-Apr-2026 23:59
Key details
Location
- Gwefan
- Moor Green Unit, Moseley Hall Hospital
- Cyfeiriad
- Alcester Road South
- Tref
- Birmingham
- Cod post
- B13 8JL
- Major / Minor Region
- Birmingham & The Black Country
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Part time - 30 hours per week (N/A)
Salary
- Cyflog
- £24,465 per annum
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 2)
Specialty
- Prif leoliad
- Administration
Trosolwg o'r swydd
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
This role is working with the teams at Moor Green and The Brain Injury Specialist Clinic based at Moseley Hall Hospital. Our teams provide a range of services to people in the West midlands aged 16 and over who have an acquired Brain Injury.
This role requires an empathetic, efficient and confident person willing to support the patients and the team. The successful applicant will need to be great with people and be able to demonstrate excellent administration skills
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- Responsible for covering the reception desk and reception area, providing a meet and greet service ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors.
- Book BISC appointments and add to clinical diaries using the service database
- To input all BISC referrals onto the service database
- To upload BISC documents onto the service database
- Monitoring and supporting the Moor Green and BISC waiting lists. Removing, adding and transferring patients within the wait lists
Gweithio i'n sefydliad
The Moor Green Unit provides a range of services for people in the West Midlands to assist them in managing their disabilities. The Service is for people with Acquired Brain Injuries over the age of 16. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.
The post holder will provide administrative and business support to the departments within Moor Green and the Brain Injury Specialist Clinic
The team consists of Consultants, Neuropsychologists, Speech and Language Therapists, Occupational Therapists, Physiotherapists, Rehab Assistants, Administrator and Medical Secretary. The team work have a multi disciplinary approach to delivering rehabilitation and the team foster a warm and happy atmosphere for both patients and staff
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Responsible for covering the reception desk and reception area, providing a meet and greet service ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors.
Book BISC appointments and add to clinical diaries using service database
To input all BISC referrals onto service database
To upload BISC documents onto service database
Maintain a visitor signing in/out book and ensure the reception area is presentable, tidy and safe. Reporting any issues through the appropriate channels.
Ensure patients/visitors are seen within agreed standards, ensuring escalation procedures are followed and any other issues or concerns are escalated to appropriate staff.
On arrival of patients to reception, book patients in and verify their demographic details.
When required ask patients or carers to complete any identified questionnaires.
· To engage with all visitors and proactively signpost them to the most appropriate area.
· To deal with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner and escalate to appropriate staff.
· Monitoring and supporting the Moor Green and BISC waiting lists. Removing, adding and transferring patients within the wait lists
Follow agreed procedures, log any estates issues reported ensuring any issues are escalated through the appropriate channels.
Liaise with transport and interpreting services when required and escalate any issues to the appropriate staff.
· Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately on to identified information systems. Ensuring any delays to the patient are escalated to the appropriate staff.
· Ensure patients/visitors are seen within agreed timescales, ensuring escalation procedures are followed and any other issues or concerns are escalated to appropriate staff.
· To ensure on arrival of patients to reception, patient are booked in and verify their demographic details.
· On a daily basis deal with telephone enquires/queries received into the service ensuring any messages are communicated timely and accurately.
· Check identified answer machine messages and generic email accounts at regular intervals throughout the day ensuring all messages are actively dealt with and communicated to the relevant person/team.
· Follow local procedures to produce electronic and written correspondence this may include: emails, letters, reports, agenda’s, minutes and standardised templates.
· Maintain department manual and electronic filing systems, ensuring systems are regularly maintained and archiving is completed to local and Trust policies and procedures
n Undertake photocopying or collation and distribution of information in relation to the work of the Service.
Provide support to the service during periods of short staffing levels by completing priority tasks identified by the Supervisor/Team lead to ensure smooth running of the service.
Assist the supervisor/team lead to create and develop standards and procedures in relation to the role to ensure they are up to date.
Where identified, assist new employees or work experience placements with on the job training or shadowing for administration tasks related to the role. (Placements may be patients, volunteers, school leavers etc.).
To attend any identified meetings, these may include team meetings, referral meetings etc.
Assist with the completion or preparation of audits as directed by the Supervisor/Team lead.
UK Home Office Visa Sponsorship requirements
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
DBS Costs
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Using Artificial Intelligence
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible
Applicant requirements
Person specification
Essential
Meini prawf hanfodol
- GCSE level or equivalent in Maths and English
- Relevant experience in a similar role
- Knowledge of database input and databases producing standard reports
- IT skills including Word, Excel and Outlook
- Excellent interpersonal communication skills
- Ability to work as part of a team
Meini prawf dymunol
- Experience working in the NHS or Public Sector
- Knowledge of NHS information systems
Esential and Desirable
Meini prawf hanfodol
- Good Organisational Skills
Further details / informal visits contact
- Enw
- cindy edwards
- Teitl y swydd
- Operational Support Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01214666184
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