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University College London Hospitals NHS Foundation Trust
About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
open_in_new JobsPhlebotomy Team Leader
Accepting applications until: 14-Apr-2026 23:59
Vacancy status: Open
Accepting applications until: 14-Apr-2026 23:59
Key details
Location
- Site
- University College London Hospital
- Address
- 250 Euston Road
- Town
- London
- Postcode
- NW1 2PG
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £33,094 - £36,195 Per Annum Inclusive of HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Phlebotomy
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
University College London Hospitals NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
This position provides leadership and supervision for phlebotomists stationed at hospitals and GP practices based in central London.
The successful candidate will ideally have excellent written and verbal communication skills with a minimum of five years experience as a phlebotomist or previous supervisory experience within phlebotomy.
This is a high performing and popular service that aims to deliver an excellent patient experience with world class care
Advert
As a Phlebotomy Team Leader you will be responsible for the day-to-day supervision of phlebotomy staff in outpatients, wards and the community
Provide & control an efficient service, ensuring that appropriate staffing levels & professional standards are maintained at all times within the team.
Be responsible for identifying and resolving issues & errors within Phlebotomy including initially dealing with routine disciplinary matters or any issues arising with other staff members and as appropriate supporting the Phlebotomy Manager to resolve issues or errors that arise.
Be responsible for monitoring equipment & working area of the section and taking any appropriate actions such as reporting any faults to the appropriate person
Be responsible for compiling rotas
Complete and monitor sickness absence and conduct return to work interviews, assisting Phlebotomy manager with absence management
Conduct appraisals, performance, personal objectives and development reviews
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National Throat, Nose and Ear Hospital
• Eastman Dental Hospital
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospitals at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! :
University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
Applicant requirements
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, including Grade C or higher in English
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent experience
Experience
Essential criteria
- Previous NHS or healthcare experience
- Extensive experience of working with people and teams in a multicultural ethnically diverse environment
- Extensive experience of working in a patient orientated environment dealing with to face and over the phone. queries both face
- Previous demonstrable admin & clerical experience proven experience of working in an office environment
Desirable criteria
- Previous experience of leading a small team
Skills and Abilities
Essential criteria
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house training
- Ability to work as part of a team
- Demonstrate a patient centred approach
- Ability to interact effectively with all staff
- Able to identify risk issues in immediate working environment and correct where possible or report to line manager
- Able to carry out administrative and clerical duties appropriate to the role
- Demonstrates understanding of importance of maintaining privacy and dignity
- Competent with software programmes including Microsoft Word, Outlook, Excel
- Experience of working with hospital databases
- Flexible approach to shift patterns (shift work including evenings and weekends)
- Able to prioritise own workload
- Ability to work accurately and methodically
Desirable criteria
- k. Demonstrate sound understanding of what constitutes a high quality service
Communication
Essential criteria
- Able to communicate accurately & effectively verbally, and in writing
- The ability to pass on messages with clarity to a wide range of people
- To have a polite and efficient telephone manner
- The ability to receive and deal effectively with confidential and sensitive information.
- Able to work under own initiative within boundaries of role
- Demonstrates evidence of willingness to learn & to attend mandatory training
Further details / informal visits contact
- Name
- Roy Stuart
- Job title
- Phlebotomy Manager
- Email address
- [email protected]
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