Trac proudly powers the recruitment for
Guy's and St Thomas' NHS Foundation Trust
About
Contact
- Address
- Trust Offices
- St Thomas' Street
- London
- SE1 9RT
- Contact Number
- 020 7188 7188
Private Patients Co-ordinator
Accepting applications until: 27-Apr-2026 23:59
Vacancy status: Open
Accepting applications until: 27-Apr-2026 23:59
Key details
Location
- Gwefan
- Guys & St Thomas Hospital
- Tref
- London
- Cod post
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Full time - 37.5 hours per week (Monday - Friday, Shift cover between the hours of: 8am-8pm)
Salary
- Cyflog
- £34,186 - £37,389 Per annum inc HCA
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 4)
Specialty
- Prif leoliad
- International and Private Patients - Women's Health
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Trosolwg o'r swydd
We are pleased to be recruiting for 2 Private Patient Co-ordinators to join our private patient administration teams. One post is based at the Westminster Maternity Suite, St Thomas’ Hospital, and the other at the Fertility (Assisted Conception) Unit, Guy’s Hospital.
The Private Patient Co-ordinator will act as a first point of contact for private patient referrals and enquiries, responding in a timely, professional and patient-focused manner. The post holder will provide a high-quality administrative and co-ordination service to support the effective day-to-day running of the private patient service.
The role involves working closely with clinicians, nurses, consultants, medical secretaries, private patients and external organisations, providing comprehensive, efficient and accurate administration. The post holder will also support ongoing and fixed-term projects, ensure the smooth running of office and clinic environments, and maintain effective internal and external liaison.
The role requires regular interaction with multidisciplinary teams in busy clinical settings, managing complex and sensitive issues and exercising sound judgement with minimal supervision. The post holder will provide short- and long-term cover for colleagues during planned and unplanned absences and will actively promote the Trust’s clinical services, specialties and consultants, supporting the growth of Private Patient Services and their contribution to NHS services.
Advert
· Participate in the weekly rotating Private Patient Co-ordinator roster with varying shift times covering the hours between: 8am - 8pm.
· To play a key role in the application of the private patient enquiry and pathway processes by providing clear, accurate and comprehensive information to patients regarding our available services, consultants, pathways, costs and co-ordination of any private patient outpatient appointments ensuring that all the necessary departments have the adequate information needed in order to process the patient’s journey through the hospital.
· To track and follow-up on all private patient enquiries that come through via email, phone or website with the aim of converting each enquiry into a booked appointment.
· To manage a busy mailbox and respond to all private patient enquiries in a timely manner.
· To ensure that outpatient / inpatient occupancy and income generation are maximised.
· Search and collect notes and relevant information for new patients planned and for emergency outpatient appointments in a timely manner as requested by the manager.
· Prepare and produce reports / spreadsheets, presentations and other documents as requested using the format required.
· Prepare acknowledgement letters and draft replies where required.
· Undertake additional administrative duties relevant to the role as requested.
Gweithio i'n sefydliad
At the assisted conception unit, we are a supportive and caring multi-disciplinary team passionate about Women's Health and we encourage our staff to develop both personally and professionally. This is an exciting and challenging role in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust.
There is also an opportunity to join our private maternity unit at Westminster maternity suite. The successful candidate will join a team who work collaboratively with on-site midwifery and consultant clinics for both antenatal and postnatal pathways, including fetal medicine and scanning clinics to provide a seamless service to the patients.
This is a hugely exciting time to join our women's health services, with ambitious plans to grow and develop the service we provide, ensuring the delivery of high quality, compassionate care and outstanding customer
service. The successful candidate would receive comprehensive training, the chance to attend and be involved in maternity and fertility related events that take place and the opportunity to shadow clinical settings, including the fertility laboratories, giving valuable insight into where and how the service delivers care.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Please refer to the attached Job Description and Person Specification for a full detailed list of the roles requirements and main responsibilities.
Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on the UK Government website.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Applicant requirements
Person specification
Qualifications/Education
Meini prawf hanfodol
- Good general education with English and Maths to GCSE standard or equivalent or evidence of equivalent work experience.
Meini prawf dymunol
- Customer service qualification /training
Previous Experience
Meini prawf hanfodol
- Significant proven experience of delivering to high standards in a fast-paced and high-volume customer care environment.
- Proven administrative experience
- Ability to deal with a range of issues independently and efficiently
Meini prawf dymunol
- Previous experience of an administrative or customer service role within a healthcare environment such as the NHS or a Private patient unit
Skills/Knowledge/Ability
Meini prawf hanfodol
- Excellent organisational skills with a demonstrable ability to manage and prioritise workload efficiently and accurately to meet tight deadlines
- Strong interpersonal and customer service skills with the ability to liaise effectively with a wide range of multi-disciplinary staff as well as using own initiative.
- Confidence in making decisions when dealing with competing priorities and being able to manage workload
- Ability to deal with difficult service users and challenging situations
- Possess a positive ‘can do’ attitude, with a willingness to learn new processes along with a flexible approach to work and the ability to cope with changing demands.
Meini prawf dymunol
- Knowledge of medical terminology and/or Women's health services
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel as well as patient information systems such as Compucare and Epic
Further details / informal visits contact
- Enw
- Dorcas Wanzola
- Teitl y swydd
- Deputy Service Manager
- Cyfeiriad ebost
- [email protected]
- Gwybodaeth i gefnogi eich cais
Please carefully review the job description and feel free to reach out if you have any further questions.
Please note we are unable to provide informal visits at this time.
Start your application
Sign in
Create an account
Create your account and apply for your new job!

