1.    Job Details

2.    Job Purpose

Working as part of the Corporate HR team to support the delivery of HR services for NCGPA, the post holder will provide support in the following areas:

·         To act as the first point of contact for all HR related queries, triaging and forwarding onto the relevant Senior HR Advisor or Senior HRBP. 

·         To provide high quality customer focused approach whilst adhering to set standards, policies and procedures,

·         To monitor and manage the Corporate HR Inbox

·         Provide support to run HR workforce reports.

·         Provide HR administration and support to the HR Business Partnering Team

·         The post-holder will work on their own initiative, in accordance with NCGPA policy & procedures referring to their manager if required. 

·         To provide HR administrative support to the Corporate HR Team (for example, arranging formal meetings and hearings in accordance with HR procedures and notetaking.

·         Support the Senior HR advisor on policy reviews and training.

·         Track and report on mandatory training

·         Provide support to HR projects as required

·         To maintain and update central systems for reports, master copies of forms, data audit/tracking and other correspondence of paperwork as required.

Work with others to develop and deliver specific workforce training and associated organisational development sessions to customer specifications.

3.    Structure Chart

4.    Core Duties and Responsibilities (Key Result Areas)

Key contacts

·         Works with the wider HR team to deliver agreed objectives and projects

·         Supports customers, clients and projects as required for NCGPA.

·         Responds to email and phone queries from customers, escalating as appropriate to HR Advisor/Senior HR Business Partner as required.

·         Act as first point of contact for general HR queries across the organisation.

Analytical and Judgement skills

·         Present data in a clear and understandable format, including through use of graphs and other media.

·         Make recommendations as to how best to present data to different audiences.

·         Develop content for Newsletters to best highlight the work of the HR team.

·         Run reports on HR activities, for example FTC, secondments, sickness, etc.

Planning and Organisation skills

·         Respond to ad hoc requests for information, changing plans to meet team and customer requirements.

Physical skills

Excellent keyboard skills with good understanding of Microsoft Excel and PowerPoint for presentations

·         Ability to manipulate and present data from various sources in a cohesive way

Patient / Client Care

·         There will be no contact with patients.

Policy & Service development

·         Updates processes and making suggestions for changes to operating processes within the team.

·         Develops standardised operating procedures for the corporate HR Team.

Finance & Physical Resources

·         Personal duty of care for physical equipment

·         no direct responsibility for financial resources

Human Resources

·         Provide training as required to junior member of the HR team.

·         Provide day-to-day supervision to students and trainees as required.

Information Resources

·         Develop and maintain project documentation.

·         Develop and administer questionnaires for customers using Office 365 or similar software, providing analysis and insight into the results.

Research and Development

·         Review national and regional best practice to make recommendations to projects as to how services / workforce development should be approached.

Freedom to Act

·         Works on own initiative, within the project requirements.

·         Able to escalate complex problems to a senior member of the team. 

·         Work is managed and not closely supervised.

·         Is guided by local, regional and national best practice, taking advice from a senior team member when there is conflicting information.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

5.    Effort and Environment

Physical effort

·         Combination of sitting standing and walking, significant time spent working at a VDU in a fixed position.

Mental effort

·         Concentration required to merge and analyse HR data.

·         Work is mainly predictable but there is a requirement to respond to urgent queries on occasion rescheduling existing work to meet customer needs.

Emotional effort

·         Infrequent exposure to distressing and emotional circumstances.  There may be a requirement to deliver training where there is a lack of understanding of the subject matter and the implications of workforce change.

Working conditions of the post

·         Role is predominantly home based.

·         Frequent requirement to use VDU.

·         Ability to travel independently across the NCGPA footprint and beyond to visit customers and support projects

6.    Supplementary Duties & Responsibilities

Mobility

Employees may be required to work at any of the other sites within the organisation subject to consultation.  The organisation is in a period of rapid change due to developments and rationalisation of services.  This will lead to modification of structures and job descriptions.  The post holder will be expected to co-operate with changes subject to consultation, at any time throughout the duration of your contract

Health and Safety

Employees have a legal responsibility not to endanger themselves, fellow employees and others by their individual acts or omissions.  The post holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease. 

Data Protection and Confidentiality

All employees are subject to the requirements of the Data Protection Act 2018 and must maintain strict confidentiality in respect of patient, client and staff records.

Smoking and Health

The organisation has a no smoking policy throughout its premises, including buildings and grounds.

Equality and Diversity

The organisation is committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences.  This applies to all activities as a service provider and as an employer

Information Management and Technology (IM&T)

All staff are expected to utilise the relevant national and local IM&T systems necessary to undertake their role.

Flexible Working

The organisation is committed to offering flexible, modern employment practices, which recognise that all staff need to strike a sensible balance between home and work life.  All requests to work flexibly will be considered.

Clinical Supervision

It is mandatory for all professionally qualified staff and clinical support staff to actively participate in clinical supervision as an integral part of their professional development for a minimum of four sessions per year.  Clinical Supervision will be monitored via an annual Performance and Development Review (PDR).

Reasonable Adjustments

The organisation is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.

Criteria

Essential

Desirable

Stage Measured at:

A – Application

I – Interview

T – Test

P - Presentation

Education / Training / Qualifications

NVQ in relevant subject or equivalent experience.

Willingness to undertake an HR related professional qualification

A commitment to continuing professional development

Experience

Knowledge of a range of administrative and HR procedures,

 Experience of using Office computer programs including Excel, Word and Outlook

Ability to liaise with all professionals and levels in a confident and effective manner

Ability to deal with managers and staff in a polite and effective manner

Ability to manage and prioritise own workload

Skills / Abilities

Effective written and oral communication skills for a variety of formal and informal purposes

Understanding of a range of analytics tools and techniques

Knowledge

An understanding and ability to research best practice and present this in an accessible way to customers

Knowledge of the NHS and social care workforce

Special Aptitudes

Awareness of equality and valuing diversity principles

Understanding of Confidentiality and Data Protection Act

Mobility

Car driver / owner or reasonable alternative –