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Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management)
About
NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, it provides specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services.
Contact
- Address
- Northumbria Healthcare Facilities Management Ltd
- Northumbria House, Unit 7/8
- Silver Fox Way
- Cobalt Business Park
- North Shields
- Tyne and Wear
- NE27 0QJ
- Contact Number
- 0191 203 1298 or 0191 203 1376
Find out more
open_in_new JobsHead of Facilities Operations
Accepting applications until: 18-Jun-2026 23:59
Vacancy status: Open
Accepting applications until: 18-Jun-2026 23:59
Key details
Location
- Gwefan
- Northumbria Healthcare Manufacturing and Innovation Hub
- Cyfeiriad
- Avenue Road
- Tref
- Seaton Delaval
- Cod post
- NE25 0QJ
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Full time
- Flexible working
Salary
- Cyflog
- £79,504 - £91,609 per annum
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 8c)
Specialty
- Prif leoliad
- Facilities
NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services for all of Northumbria Healthcare Trust’s sites.
Come and work for us and we can offer you:
- Competitive rates of pay
- Enhanced rates of pay for working evenings, nights, weekends and bank holidays
- Favourable employment terms and conditions – we mirror NHS Agenda for Change terms and conditions (https://www.nhsemployers.org/tchandbook) which includes up to 33 days annual leave + bank holidays per year, generous maternity and paternity leave provisions, occupational sick pay, and much more
- NHS Pension Scheme
- Career development opportunities
- Fantastic staff benefits including car lease, home electronics, cycle to work and priority access to vaccinations, physiotherapy, counselling, among many more
- A great employee experience - we score very highly on our employee satisfaction metrics
We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.
Whilst NHFM are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
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Trosolwg o'r swydd
The post holder is a senior leader within Facilities in NHFM providing strategic, operational, commercial and contractual leadership across the full range of Facilities Services. The role includes serving as Contract Manager for all Facilities Management (FM) contracts (including Soft FM and Retail Catering), ensuring the highest standards of contractual delivery, financial performance, compliance and customer experience.
The post holder will support and deputise for the Chief Operating Officer, contributing to and implementing the strategic direction of facilities. The post holder will lead the development of commercial, contractual, performance and benchmarking functions, delivering high-quality, value-for-money services that meet organisational objectives and statutory obligations.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Advert
The Head of Service is accountable to the Chief Operating Officer for the provision of leadership, direction, health & safety and financial control for all Facilities operational services, contributing to and ensuring delivery of strategic and operational service objectives set by NHFM Board and Executive Management Team.
Deputise for the Chief Operating Officer.
Translate corporate and clinical strategy into a coherent Soft FM operating model and annual plan that integrates:
People
Process
Technology
Commercials
Outcomes
Provide executive assurance that NHFM’s Soft FM operations meet statutory and mandatory requirements
Lead transformation and innovation at scale
Act as the professional lead for Soft FM
Gweithio i'n sefydliad
NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.
Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Objectives for the Head of Service will include responsibility for operationalising the Strategic Plan agreed by the Board, ensuring the Service delivers in line with the contractual obligations under the Master Services Agreement (or other similar performance contracts), delivering on nationally defined quality metrics, ensuring the service adheres to all regulatory and compliance requirements and management of the budgets – capital and revenue. Directly control and manage pay and non-pay budgets across the Service ensuring that all budgets are kept within the financial limits set and value for money is obtained throughout. Budget responsibility £35m
Lead the Financial Appraisal, Design, and carry out Tender formalities and Project manage Facilities services Capital and Minor Capital Schemes. Work within budgetary constraints and project deadlines, oversee Commissioning, sign-off and carry out post project evaluations.
Lead and develop a positive culture, evidencing a positive performance of Health & Safety behavior and performance across all service areas including direct and non-direct resource
Direct Line Management of all the Facilities Operations workforce. Develop a sustainable and agile workforce model across all areas of service delivery, directly responsible for leading the engagement and development of a positive workforce culture and creating a safe working collaborative environment that drives positive wellbeing across a team exceeding 600+ staff
Regular liaison with other agencies such as the ICS, the Provider Collaborative Group, NHS England etc to participate in service development/issues on a region wide or national basis.
Ensure that all internal and external building fabric and decoration is in a sound condition, is maintained to relevant published quality condition standards and meets external inspections and assessment (PLACE, CQC, NCS, Food Safety Act).
Co-ordinate and support the completion of NHS Returns such as ERIC and the Premises Assurance Model reporting on areas of noncompliance and developing action plans to
Ensuring robust contract and supply chain management, demonstrating commercial compliance, value for money and sustainable supply arrangements. Developing a category focused procurement strategy that will drive service innovation, high quality patient centric services and robust governance, monitoring and performance reporting, supporting accurate estate performance data submissions.
Undertake Authorised Person responsibilities in relation to specified facilities services and ensure appropriate Competent Persons resource is sustained, and responsibilities are met across all disciplines.
The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.
Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line CQC and statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Person specification
Qualifications
Meini prawf hanfodol
- Master’s level (or equivalent) knowledge relevant to Facilities & Estates
- NEBOSH Certificate
- Advanced contract/commercial expertise; proven CAFM/digital leadership; project management experience
- Sufficiently experienced to have gained a Corporate Membership of an appropriate Professional body, or equivalent knowledge.
- Minimum of 5 years’ experience operating in a senior FM leadership role within an FM / Estates organisation/environment, leading a large team delivering a range of soft (and preferably exposure to hard) FM services.
Meini prawf dymunol
- NEBOSH Diploma
- PRINCE2 Practitioner
Further details / informal visits contact
- Enw
- Brian Cowan
- Teitl y swydd
- Chief Operating Officer
- Cyfeiriad ebost
- [email protected]
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