Trac proudly powers the recruitment for
Manchester University NHS Foundation Trust
About
Contact
[email protected]Ward Clerk/Receptionist
Accepting applications until: 22-Nov-2026 23:59
Vacancy status: Open
Accepting applications until: 22-Nov-2026 23:59
Key details
Location
- Gwefan
- Wythenshawe Hospital
- Cyfeiriad
- Southmoor Road
- Tref
- Wythenshawe, Manchester
- Cod post
- M23 9LT
- Major / Minor Region
- Manchester
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Part time - 15 hours per week (7.00-15.00 Wk.1 Monday/Friday Wk.2 & 3 Saturday/Sunday)
Salary
- Cyflog
- £25,272 per annum pro rata
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 2)
Specialty
- Prif leoliad
- Maternity Services
Trosolwg o'r swydd
We are looking for someone to work in a busy customer service based role who has excellent telephone & communication skills to join our Administration team at Saint Mary's @ Wythenshawe Hospital primarily on our C1 reception.
You will work alongside consultants, doctors, midwives and other clerical staff to ensure patients receive the best care possible.
Successful candidates will need a positive, well organised approach and must have excellent IT skills and experience of working within a customer service / healthcare environment.
The candidate will need to be able to work flexibly across Maternity Services applying a methodical approach to a varying workload.
Good interpersonal skills and the ability to work on your own and part of a team is essential.
- The role is 15 hours per week on a 3 week rota
Advert
Meet and greet patients and visitors to the department.
Attend / Check in patients on HIVE in keeping with departmental and Trust policies.
Scheduling of maternity appointments and postnatal visits. Managing appointment work queues, and failsafe reports.
Provide a professional and confidential telephone service.
Report IT issues on behalf of the team and keep an accurate record of issues.
Maintain a tidy reception desk.
Any other duties commensurate with the post and grading as requested by the management team
Gweithio i'n sefydliad
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
Please note that this is not a role that MFT will offer sponsorship for, so you will need to ensure you have your own ongoing right to work in the UK.
At MFT we’re All Here For You - every step of the way. Join us today.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download’ heading.
Explore ‘Inside MFT – Your Candidate Place’
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access ‘Inside MFT – Your Candidate Place’, simply click on the relevant PDF document under the ‘Documents to download’ heading and once opened, you can either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.
What is a DBS Check?
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:
Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
Enhanced DBS: Includes the above, plus any additional information held by local police that’s considered relevant to the role.
Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.
Who Needs a DBS Check
Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.
The Costs for a DBS
At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.
For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december
DBS Update Service
Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.
Applicant requirements
Person specification
Education / Qualifications
Meini prawf hanfodol
- A good level of Education or relevant experience
Meini prawf dymunol
- NVQ 2 or similar in Office Administration
Knowledge & Experience
Meini prawf hanfodol
- Previous Ward Clerk/Receptionist/Customer Service experience
- Basic office Skills
- High volume Telephone experience
- Microsoft Package (word, excel etc)
- Previous experience of Team Work
- Knowledge of Confidentiality
Meini prawf dymunol
- Experience using Patient Information Systems eg HIVE
- Knowledge of the Data Protection Act Knowledge of medical terminology
Skills
Meini prawf hanfodol
- IT/Keyboard Skills
- Ability to work under pressure
- Good Interpersonal Skills
- Strong problem-solving skills
- Ability to communicate effectively with a wide range of people, including patients, senior staff and consultants
- Ability to demonstrate sensitivity, tact and diplomacy
- Ability to respond to individuals who may present as hostile or in distress.
- Ability to identify and raise problems appropriately.
Further details / informal visits contact
- Enw
- Jane Smith
- Teitl y swydd
- Maternity Admin Team Leader
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0161 291 2964
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