Service Delivery Manager DAS
Accepting applications until: 09-Jul-2026 23:59
Vacancy status: Open
Accepting applications until: 09-Jul-2026 23:59
Key details
Location
- Site
- Eastbourne
- Address
- King's Drive
- Town
- Eastbourne
- Postcode
- BN21 2UD
- Major / Minor Region
- East Sussex
Contract type & working pattern
- Contract
- 1 year (Fixed term for a year with a view to extend)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £39,959 - £48,117 per annum, pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 6)
Specialty
- Main area
- Administration
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
The Service Delivery Manager will work with the Service Manager in Urology within DAS division, they will provide a responsive and effective operational administrative and management support.
Working across this service they will ensure that relevant KPIs are achieved, resolving issues within their own authority or through escalation to the relevant service manager.
They will be expected to oversee the management of patient flow to and from ESHT, to support the services by helping to reduce (and to standardise) wait times for outpatients and electives across Sussex. They will support Urology to track patients’ pathways received via the PTL and to provide monitoring and management support to the patients’ RTT.
They will collate data and be able to provide reports as needed and be able to articulate this with appropriate stakeholders as required.
They will help t on validation initiatives, in line with local, regional, and national asks.
They will be the key point of access manager for a multi-agency team consisting of both internal stakeholders (SMs, GMs, service leads, bookings teams, validators etc) alongside external partners by providing continuity and achieving excellence in patient care.
Advert
To work with the assigned clinical team, to provide responsive and
effective operational management support. This incorporates
operational delivery, performance management, financial
management, service development and improvement and the
implementation and monitoring of national policies including RTT
and cancer targets and key performance indicators.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- NVQ level 4 qualification in relevant subject to the role or proven equivalent knowledge and experience/Degree level qualification
- Evidence of working in the NHS/other relevant organisation with leadership or management training or experience in healthcare
- Evidence of recent and continued professional development to post graduate diploma level or equivalent level of knowledge and experience
Desirable criteria
- Project management (PRINCE 2) qualification or equivalent relevant experience
- Recognised Leadership or Management qualification or equivalent relevant experience
Experience
Essential criteria
- Knowledge and understanding of the modernisation agenda and the opportunities for redesigning services and the tools and techniques for achieving service change
- Knowledge of RTT and national standards for patient treatment times
- Experience of programme/business planning
- Experience of analysing and interpreting complex data
Skills / Knowledge / Abilities
Essential criteria
- Understanding of specialist information systems and processes
- Competent computer skills, with ability to collate, analyse, record, monitor and present complex information in a professional manner
- Demonstrates good communication and interpersonal skills
- Able to deal with pressurised deadlines and potentially controversial and sensitive situations
Desirable criteria
- Ability to chair meetings
- Understanding of FOI and Subject Access request processes
- Knowledge of Health & Safety legislation
Other
Essential criteria
- Ability to travel independently between sites in an efficient and timely manner
Further details / informal visits contact
- Name
- Louise Simpson
- Job title
- Service Manager Urology
- Email address
- [email protected]
- Telephone number
- 03001314500
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