Trac proudly powers the recruitment for
Central and North West London NHS Foundation Trust
About
Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.
As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk
(source: Central and North West London NHS Foundation NHS Trust website)
Contact
- Address
- 350 Euston Road
- Regent's Place
- London
- London
- NW1 3AX
- Contact Number
- 02032145700
Head of Healthcare - HMP Feltham B
Accepting applications until: 28-Jun-2026 23:59
Vacancy status: Open
Accepting applications until: 28-Jun-2026 23:59
Key details
Location
- Site
- HMP Feltham B
- Address
- Bedfont Road
- Town
- Feltham, Middlesex
- Postcode
- TW13 4ND
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Health & Justice Services work to a 7-day working week the post holder will be expected to do Mon-Fri but on occasion a shift at weekend or nights as required)
Salary
- Salary
- £72,719 - £83,505 per annum pro rata inc. HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 8b)
Specialty
- Main area
- Health & Justice Services
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
LEAD HEALTHCARE IN ONE OF LONDON’S MOST COMPLEX CUSTODIAL ENVIRONMENTS
Central and North West London NHS Foundation Trust is seeking an exceptional and resilient leader to take on the role of Head of Healthcare at HMP Feltham B.
This is a rare opportunity to lead healthcare delivery within a Category C adult male prison, shaping services for a population with complex physical health, mental health and substance misuse needs, and making a genuine difference to some of the most underserved individuals in society
The role will be fully supported by the Deputy Director HJS North and the HJS Senior management team
THE SERVICE
Healthcare at Feltham B is delivered through an integrated, patient-centred model, organised around key pathways:
- Early Days in Custody
- Planned Care
- Urgent and Emergency Care
- Release and Transfer
Services operate 7 days a week and bring together multidisciplinary teams to address health inequalities and improve outcomes for people in custody.
The role sits at the centre of a service undergoing continued transformation, with opportunities to lead innovation, improve access, and strengthen system-wide partnerships.
Advert
As Head of Healthcare, you will provide strategic and operational leadership for a large multidisciplinary service, ensuring safe, effective, high-quality care in a complex, dynamic environment.
You will:
- Lead delivery of integrated healthcare services
- Work in partnership with HMPPS, NHSE commissioners and system partners to meet commissioning priorities
- Navigate operational challenges (e.g. regime constraints, workforce pressures, demand)
- Provide visible leadership as a key member of the prison SMT
- Ensure robust governance, safety and performance, maintaining compliance with CQC standards and national frameworks
You will lead a workforce of c.60 staff and be accountable for quality, performance and budget delivery.
We are seeking a credible, confident senior leader able to operate at Band 8b level in a high-pressure environment.
You will bring:
- Significant senior leadership experience (Band 8a+)
- Proven ability to lead MDTs in complex services
- Strong clinical governance, quality and risk management experience
- A track record of service improvement, performance delivery and workforce leadership
- Experience in custodial/secure or similarly complex environments (desirable)
- Resilience, operational grip and strong partnership/influencing skills
- A commitment to reducing health inequalities and improving outcomes
Working for our organisation
CNWL is a leading provider of healthcare in secure environments, delivering services across prisons, secure schools and custodial settings.
We are committed to high-quality, patient-centred care, strong leadership and staff development, and continuous innovation in complex environments.
This role offers:
- A high-profile leadership position with system influence
- Opportunities to shape and transform services
- Support from an experienced HJS senior leadership team
- Access to leadership development and career progression
CNWL supports staff through:
- Regular supervision and annual appraisal/personal development planning
- Internal and external training opportunities
- Preceptorship programmes and revalidation support
- Staff recognition schemes, inc Hidden Gem and annual awards
- Health and wellbeing services
Additional benefits include:
- Season ticket loans and Cycle to Work scheme
- Relocation package (subject to criteria)
- MyTrustBenefits portal offering 1,400+ retail discounts and free online learning
- Free onsite leisure facilities and parking at prison sites
Detailed job description and main responsibilities
1. STRATEGIC LEADERSHIP
- Lead the overall planning, development and delivery of healthcare services at HMP Feltham B
- Implement Trust and national strategies, ensuring alignment with commissioning priorities
- Drive continuous service improvement and innovation
2. SERVICE DELIVERY & OPERATIONAL MANAGEMENT
- Ensure delivery of integrated healthcare services across:
- Primary care
- Mental health
- Substance misuse
- Urgent and emergency care
- Long-term conditions
- Maintain safe, effective and responsive services within a secure custodial environment.
3. PARTNERSHIP & SYSTEM WORKING
- Work in partnership with:
- Prison Governor and HMPPS
- NHSE commissioners
- Internal and external stakeholders
- Act as the senior healthcare lead within prison SMT structures
4. QUALITY, SAFETY & GOVERNANCE
- Ensure robust clinical governance and compliance with CQC and regulatory standards
- Lead on:
- Incident management (e.g. Datix)
- Complaints and serious incidents
- Continuous quality improvement
- Provide assurance on quality, safety and performance to the Trust and commissioners
5. RISK & INCIDENT LEADERSHIP
- Provide senior oversight of:
- Operational risk
- Violence, self-harm and emergency incidents
- Ensure effective investigation, learning and risk mitigation processes
6. WORKFORCE LEADERSHIP
- Lead and manage a multi-disciplinary workforce (~60 staff)
- Ensure:
- Safe staffing levels and skill mix
- Recruitment and retention
- Staff wellbeing, supervision and performance management
7. FINANCIAL MANAGEMENT
- Hold responsibility for the healthcare budget
- Deliver financial control, performance and Cost Improvement Programmes (CIPs)
- Contribute to business planning and service development
8. COMMISSIONING & SERVICE DEVELOPMENT
- Work with NHSE to support:
- Service redesign and transformation
- Contract delivery and performance monitoring
- Contribute to business cases, tenders and innovation
9. HEALTH INEQUALITIES & PATIENT EXPERIENCE
- Lead initiatives to:
- Improve access to care
- Reduce health inequalities
- Enhance patient experience
- Ensure patient involvement informs service development
10. PROFESSIONAL & CORPORATE RESPONSIBILITIES
- Provide professional leadership (aligned to clinical background)
- Support research, audit and evidence-based practice
- Comply with Trust policies (e.g. IPC, H&S, Information Governance)
- Participate in on-call arrangements as required
Use of Artificial Intelligence (AI)
AI can be used as a support tool, not a replacement for the applicant’s own work. Applications must remain personal, accurate, and reflective of the candidate’s real experience. AI-generated content must not misrepresent skills, qualifications, or experience. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.
Vaccination
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
- Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
- Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
- If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Applicant requirements
Person specification
Attitudes, aptitudes, personal characteristics
Essential criteria
- Resilient, adaptable and emotionally intelligent
- Committed to high standards, integrity and openness
- Values equality, diversity and inclusion
- Demonstrates strong personal accountability and professionalism
- Knows own strengths and weaknesses and empowers others to ensure goals are achieved; adopts a `can do’ approach
Skills and Knowledge
Essential criteria
- Strong leadership skills with the ability to motivate and develop high performing teams
- Ability to lead effectively in high pressure, complex environments
- Excellent strategic thinking and decision-making capability
- Strong communication, negotiation and influencing skills
- Ability to manage risk, ambiguity and competing priorities
- Strong analytical skills with the ability to interpret data and drive improvement
- Understanding of national and local healthcare policy and its application
- Ability to build and maintain effective partnerships across organisations
- Encourages rigour and provides critical challenge in determining outcomes; Presents data and conclusions in a logical and defensible way and undertakes robust risk and impact management ; seeks others’ views to test own thinking
- Sensitive to complex political and organisational issues; weighs up available information and applies sound and timely judgement; considers consequences; impacts and implications; decisive in times of change, challenge and ambiguity
- Builds rapport through consistent, confident and open communication style; routinely checks for understanding to test receipt of messages; energises, convinces and persuades; encourages honesty of message
- Ability to organise workload, adjust priorities in line with Trust, Division and service line needs and meet set deadlines consistently.
- Ability to effectively delegate to senior managers to ensure personal workload is manageable.
- Awareness of, and works collaboratively with key decision makers in area of operation; promotes partnership and collaborative working within teams; demonstrates the ability to seek out and harness the views and contributions of others
- Champions measurable achievement of outcomes; makes best use of diverse talent, capabilities and technologies to achieve optimum results; recognises and recovers under delivery; negotiates the prioritisation of work targets and resources
- Understands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environment
- Excellent presentation skills
Desirable criteria
- Understanding of NHSE commissioning arrangements
Previous Experience
Essential criteria
- Significant experience in a senior healthcare management role
- Experience of working in a custodial, secure or similarly complex healthcare environment
- Experience of managing complex, multi-disciplinary teams including senior staff
- Proven experience of delivering service improvement or performance recovery
- Experience of working within and responding to regulatory frameworks (e.g. CQC, HMIP)
- Proven experience of delivering service improvement or performance recovery in complex environments
- Proven experience and achievement in managing a multi-disciplinary team including senior managers and clinicians
- Experience of partnership working across multi-agency systems
- Experience of financial management and budget responsibility
- Experience of clinical governance, risk and quality management systems
Desirable criteria
- Experience in prison healthcare
- Experience working across multi-agency systems (HMPPS, social care, community services)
- Experience of contract management or service redesign
Education and Criteria
Essential criteria
- Registered Nurse or any other professional qualification with at least post registration experience
- Educated to degree level or above or equivalent.
- Evidence of ongoing professional development
Desirable criteria
- Postgraduate qualification in management or leadership
Further details / informal visits contact
- Name
- Stella Simpson
- Job title
- Deputy Director HJS North
- Email address
- [email protected]
- Telephone number
- 07720809443
- Additional information
We are a friendly team and encourage any prospective candidate to contact us with any questions and/or to book an informal visit.
You can also find more information on our services and the work we do within the Health & Justice Directorate please do look at our new website https://www.cnwl.nhs.uk/health-and-justice
Our healthcare services work to a 7-day week working model, to ensure our patient's healthcare is always managed and maintained to the highest of standards.
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