Trac proudly powers the recruitment for
Blackpool Teaching Hospitals NHS Foundation Trust
About
Contact
- Address
- Blackpool Victoria Hospital
- Whinney Heys Road
- Blackpool
- Lancashire
- FY3 8NR
Team administrator
Accepting applications until: 28-Jul-2026 23:59
Vacancy status: Open
Accepting applications until: 28-Jul-2026 23:59
Key details
Location
- Gwefan
- Whitegate Health Centre
- Cyfeiriad
- Whitegate Drive
- Tref
- Blackpool
- Cod post
- FY3 9ES
- Major / Minor Region
- Lancashire
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Part time
- Flexible working
Salary
- Cyflog
- £25,272 per annum pro rata
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 2)
Specialty
- Prif leoliad
- Admin & Clerical
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Trosolwg o'r swydd
To provide professional administrative assistance to the MSK Service.
This requires the daily computer use of Patient Administration Systems and Microsoft Office programmes.
Essential requirements are to ensure the confidentiality of any information obtained regarding patient care, maintain effective communications with all colleagues, patients and visitors and to work effectively as part of a team.
Advert
Adhere to administration processes when carrying out tasks. Uphold our admin team values and ethos always.
Deal with enquiries, answer telephone calls, liaise with clinical team, provide administrative support as required. Provide supervisory support to administrative team, including staff appraisals, staff absence coordination etc.
There is no sponsorship for this role (not a Skills shortage).
Gweithio i'n sefydliad
The MSK Service is part of Clinical Support Services Therapies Directorate. MKS teams work across various sites in Blackpool, Wyre and Fylde. The Blackpool admin team is based across Whitegate Health Centre and Blackpool Victoria Hospital.
There is no sponsorship for this role (not a Skills shortage).
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
To provide a professional administrative resource to the Musculoskeletal Service with the support of the Team Supervisor. This requires the daily computer use of Patient Administration Systems and Microsoft Office programmes and G2 speech recognition programme.
The work primarily involves administrative duties such as handling telephone appointment bookings and enquiries from patients, general clinical administration duties, and the accurate and timely transcription and distribution of clinical correspondence, primarily clinic letters, from the G2 Speech Recognition System.
Process electronic and paper referrals; following clinical triage, appoint patients to clinics using the e-Referral and EMIS computer systems or refer patients onward to other healthcare services.
Ensure cancelled appointments are filled enabling clinics to be fully booked at all times. Support Team Supervisor in monitoring clinic capacity. Outcome clinics in accordance with procedures, eg DNA Policy, Cancellation Policy, Discharge process etc.
Answer telephone calls promptly dealing with enquiries, bookings and messages in a polite and friendly manner, being sensitive and respectful of diversity.
Update patient information in EMIS and add administrative notes to the patient record.
Maintain accuracy of data quality in EMIS and eRS by cleansing and closing patient activity lists.
Scan treatment related documents to the patient record in EMIS.
Assist in monitoring, ordering, receiving and safe storage of stationery and pharmacy items. Use the team mailbox to send information and receive queries relating to patient care.
Attend and participate constructively in team meetings and the Staff Appraisal Programme.
Handle patient complaints calmly as they arise and refer to Team Supervisor/Team Lead as required.
Assist in collating a prompt response to Subject Access Requests.
Report promptly any issues/faults as they arise to relevant Department, e.g. IT, Estates, Help Desk etc.
Assist the Team Supervisor in the training of new team members. Undertake all mandatory training as stipulated by the organisation.
Communicate clearly to the Team Supervisor any difficulties in carrying out these duties.
The above list of duties and responsibilities is not fully comprehensive and may vary across teams according to clinical requirements.
Please click here to view our Care and Compassion Day video
Any invitation to interview will be sent to the email account stated on your application form.
If the role you have applied for requires a Disclosure and Barring Services (DBS) check we will administer this as part of your pre-employment checks. Please note, you will be required to repay the cost on appointment. This will be collected via a salary deduction. You can choose whether to pay this over 1-3 months from your salary or as a one-off payment on commencement in post. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £25.50, Standard DBS check £25.50 and Enhanced DBS check £53.50.
You are encouraged where possible, to register for the DBS update service. This is an annual registration fee of £16. By registering for the update service you will not have the additional cost of repeated disclosures.
Should you withdraw your application, you may be required to reimburse the cost of the DBS check.
DBS checks remain free of charge for volunteer positions.
By submitting an application for this vacancy you are confirming your agreement to the above in the event you are successfully appointed.
The DBS Code of Practice can be accessed here.
Please ensure that you read the Person Specification attached below as your application will be judged against this.
Please note that every effort will be made to keep the vacancy live until published closing date, though there may be instances where such interest is generated, that for administrative reasons the post may close earlier.
Please note that in line with national NHS guidelines this Trust operates a strict non-smoking policy. Members of staff are not permitted to smoke on Trust premises or grounds at any time nor take breaks during working hours for the purposes of smoking.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.
Applicant requirements
Person specification
Qualifications
Meini prawf hanfodol
- English GCSE Grade C or above
Meini prawf dymunol
- NVQ Business and Admin Level 3 or equivalent
- IT qualification, eg ECDL
Experience & Knpwledge
Meini prawf hanfodol
- Regular use of computers and Microsoft Office programmes
- Customer service experience
- Administrative experience
- Telephone call handling
- Multitasking
Meini prawf dymunol
- Supervisory experience
- NHS experience
- EMIS experience
- eRS experience
Skills & Ability
Meini prawf hanfodol
- IT
- Confidentiality
- Deal with enquiries effectively
- Ability to learn
- Accuracy
- Prioritise
- Conscientious
- Communication skills
- Flexible
- Empathetic
- Team Worker
Meini prawf dymunol
- Car driver/owner
Further details / informal visits contact
- Enw
- Karen Smith
- Teitl y swydd
- Service Support Team Lead
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01253953100
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