Trac proudly powers the recruitment for
Central London Community Healthcare NHS Trust
About
CLCH provides community health services to more than four million people across 14 London boroughs and Hertfordshire and commissions continuing health care across West and North London. CLCH is a prospective advanced foundation trust.
Our vision is to deliver great care closer to home.
Our mission is to enable thriving communities that give our children the best start in life and adults greater independence.
Every day, our staff provide high-quality community healthcare in people's homes and local clinics, offering more than 105 clinical services, helping people to:
· stay well and independent in the place they call home
· manage their own health with the right support
· avoid unnecessary trips to, or long stays in, hospital.
We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, physical rehabilitation and palliative care for people towards the end of their lives.
In line with our Trust Strategy 2025-30 – Healthy Neighbourhoods, Thriving Communities – and the Government’s 10 Year Health Plan, we are actively supporting the development of a flourishing neighbourhood health service.
We are committed to moving beyond traditional healthcare delivery to improve health outcomes for entire communities, reducing health inequalities, and addressing the wider factors that affect health. Achieving this requires working closely with communities, partner organisations, and healthcare professionals to provide more effective, preventive, and inclusive care.
SPA Administrator
Closed for applications on:
Vacancy status: Closed
Closed for applications on:
Key details
Location
- Site
- Wembley Centre for Health and Care
- Town
- Wembley
- Postcode
- HA0 4UZ
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 12 months (The Contract may end up to 3 months earlier)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £30,630 - £32,346 per annum inclusive of HCAS
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- Administration
Welcome to Central London Community Healthcare (CLCH)
At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.
Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.
We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.
Together, we build a caring community where the warmth we show one another shines through in every life we touch.
Job overview
We are seeking a dedicated individual to join the Outer North West (ONW) Single Point of Access (SPA) Team. In this role, you will be a key member of a dynamic team responsible for supporting clinical services in managing the daily demands of referrals and ensuring that incoming referrals are prioritised effectively.
The ONW SPA is responsible for processing and registering new referrals, booking appointments, updating waiting lists, and communicating appointment-related information to patients, carers, and healthcare professionals. You will play a vital role in ensuring that resources are used efficiently, duplication is reduced, and referrals are managed effectively and safely through the system. You will also be responsible for ensuring that appropriate referrals are accepted and that any urgent needs are highlighted to the relevant clinical services.
The Harrow Adults Team within the ONW SPA operates Monday to Friday, from 8:00 AM to 8:00 PM, although the service currently closes at 6:00 PM on weekdays, with a return to the 8:00 PM schedule to be determined. The service is also available on weekends and Bank Holidays from 8:00 AM to 4:00 PM. This full-time position involves working 37.5 hours per week.
For further information, please contact via email or phone: Dipti Khajuria
[email protected] Mobile 07824530316
Advert
The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals.
The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system.
They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services. This postholder will work 37.5 hours per week within the SPA’s operational hours – Monday to Friday 8am to 8pm (currently closing at 6pm – return to 8pm to be determined), weekends and Bank Holidays 8.00am to 4.00pm.
Working for our organisation
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Detailed job description and main responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.
Person specification
Education/Qualification
Essential criteria
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
Experience
Essential criteria
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable criteria
- Experience of working in a health care environment
Skills and Knowledge
Essential criteria
- Understanding of the need for confidentiality
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
Further details / informal visits contact
- Name
- Dipti Khajuria
- Job title
- ONW SPA Team Leader
- Email address
- [email protected]
- Telephone number
- 07824530316
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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