Facilities Duty Manager

Detailed job description and main responsibilities

To ensure consistent high levels of service delivery of all CHS Facilities services, outside of normal working hours:- 

• To demonstrate and provide ongoing leadership and supervision of a range of Facilities tasks.
• Ensure all equipment and services relating to the day-to-day operational management of the departments are functioning correctly and report where necessary.
• Provide support and assistance to Management in the provision of required mandatory and essential training, to ensure staff complete all required training.
• Support with monthly team meetings for staff working outside of normal hours, undertake toolbox talks and provide information on Facilities Services when required.
• Provide and receive technical and non-technical information, to inform work colleagues, patients and clients. Ensuring, where relevant, such information is communicated effectively up to senior management level.
• To respond to incidents occurring with staff within the department and inform Deputy Head of Facilities of such matters. Conduct initial investigation as appropriate.
• To liaise with a multidisciplinary staff as appropriate to develop and maintain good working relationships and to ensure effective communication takes place at all times.
• To receive and distribute work instructions to the appropriate service delivery staff.
• To maintain a general understanding of the various tasks performed within each of Facilites services and support delivery where necessary..
• Responsible for ensuring that services are delivered in compliance with current Health & Safety legislation and good practice guides, as agreed and supported by the Head of Facilities paying particular attention to Risk Management issues.
• Respond to service delivery issues using own judgment and problem solving techniques.
• Ensure clear and consistent communication with all staff groups, ensuring staff awareness of service priorities, plans and objectives.
• Support the Equality & Diversity Agenda within the Directorate
• Receive, interpret and provide information relating to service needs
• Responsible for providing patient focused service and maintaining a safe environment that supports and enhances patient care.
• Responsible for ensuring that all support services are responded to in an effective and timely manner to support and enhance patient experience and care.
• Give clear information to patients and visitors when asked or during incidental contact.
• Responsible for undertaking risk assessments where required relating to support service with attention to aspects of patient care.
• Identify and action any poor practice which may result in financial loss to the Trust and report such to the Head of Facilities.
• Ensure all associated database, spreadsheets and information systems are managed and maintained in an effective manner ensuring they are up to date and accessible.
• Ensure a responsive service is delivered and maintained for associated functions.
• Carry out return to work interviews and complete all associated paperwork

• Receive, review and interpret a range of information in relation to the provision of Facilities services, ensuring, where relevant, that such information is communicated up to management level.
• Ensure communication and distribution lists are up to date.
• Receive, handle, prioritise and forward, as necessary, incoming correspondence (e-mail, letter, telephone).  Deal appropriately with people at all levels, using written and verbal communication.
• Manage, and maintaining accurate, computerised databases and records relating to CHS Facilities.
• To verbally assist hospital visitors with out of hours access to the HRI site, between the hours of 10pm and 6am.
• To monitor and operate the EPR (Capman) system during the hours of 6pm – 6.00am
• To operate the radio system and liaise with appropriate personnel.
• To respond to attack alarms activated on the hospital site, reporting alarms quickly to Security.

• Undertake all such reasonable other duties as may be required as part of the role.