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Central and North West London NHS Foundation Trust

About

Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.

As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk

(source: Central and North West London NHS Foundation NHS Trust website)

Contact

Address: 350 Euston Road; Regent's Place; London; London; NW1 3AX
Contact Number: 02032145700

Find out more

Jobs Website

Open

Ref: 333-J-UC-0048 Vacancy ID: 8186046

SPA/Out of Hours Crisis Response (OOHCR) Practitioner

Accepting applications until: 17-Aug-2026 23:59

Vacancy status: Open

Accepting applications until: 17-Aug-2026 23:59

Location

Gwefan: Gordon Hospital
Cyfeiriad: Bloomburg Street
Tref: London
Cod post: SW1V 2RH
Major / Minor Region: London

Contract type & working pattern

Contract: Permanent
Oriau: Full time - 37.5 hours per week (24 hour pattern - including short days, long days and night shifts)

Salary

Cyflog: £47,951 - £56,863 per annum incl HCAS
Cyfnod cyflog: Yearly
Gradd: (NHS AfC: Band 6)

Specialty

Prif leoliad: Mental Health

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

MAIN DUTIES AND RESPONSIBILITIES

Central and North West London NHS Trust is committed to providing safe, effective services and providing patients and families with a positive experience. The SPA/OOHCR Practitioner will:

Answer all calls to the SPA in a patient and courteous manner, and to screen and prioritise these appropriately.

Undertake clinical triaging of all calls to the SPA, deciding on the correct care pathway for that call.
Handle called from 111 option 2 where people use this function to call and report a mental health concern

Refer callers onto secondary adult MH services where appropriate liaising with teams to ensure timely follow up support

Signpost callers on as necessary into non-statutory, third sector services.

Identify social care and safeguarding concerns through the clinical triage process and make referrals to statutory services where needed to support the patient. .

Respond to calls within time limits set out in the SPA Operational Protocols, ensuring that where they cannot speak to a caller immediately, they are called back in timely manner.

Take details of all callers, and to record details of all calls onto the relevant patient information system (ie.SystmOne).

Undertake face to face assessments with patients in their own home to establish their mental health needs and ensure timely treatment and support.

Maintain staff and patient safety through comprehensive risk assessment and adhering to trust policy on home visiting and lone working (all visits will be with 2 staff)

Ensure strong working relationship with local HTT’s at the beginning and the end of each night taking referrals and making referrals to HTT’s as needed.

Be fully conversant with statutory and non-statutory services across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and the provision of CNWL services in each borough.

Leading clinical handovers and coordinating shift to ensure safe allocation of all work and smooth running of service. With support from Team managers

Ensure safe and effective delivery of care / advice to patients and their carers, utilising own knowledge and skills.

Provide support, information and education to family members, carers and other professionals who may access the SPA.

Build and maintain excellent working relationships with key stakeholders, such as GPs, the Police and LAS, taking and triaging referrals as appropriate.

Maintain a good public image of the SPA by dealing with all calls and face to face interactions in a professional manner.

Be aware of appropriate escalation procedures in relation to difficult calls, i.e.. A suicidal patient, etc.

Demonstrate good risk assessment and management skills, ensuring that decisions made are in the interests of the individual patient’s needs and their safety.

Participate in both clinical and managerial supervision in relation to role.

Participate in ongoing training / teaching / reflective practice sessions as required.

Ensure that all professional and Trust-wide clinical policies and procedures are adhered to.

Be responsible for the maintenance of accurate patient records on relevant patient information system (ie. SystmOne).

Use of Artificial Intelligence (AI)

AI can be used as a support tool, not a replacement for the applicant’s own work. Applications must remain personal, accurate, and reflective of the candidate’s real experience. AI-generated content must not misrepresent skills, qualifications, or experience. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Vaccination

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Experience

Meini prawf hanfodol

Previous experience as a clinician in an acute or community mental health setting

Knowledge and Skills

Meini prawf hanfodol

Ability to communicate effectively in person, via telephone and in writing
Assessing patients via telephone and in person, identify needs and implement treatment/support plans in a timely fashion.
Strength in brief interventions and empowering service users to achieve their goals
Have strong understand of safeguarding responsibilities and able to raise concerns with the appropriate statutory bodies where needed.
Understanding how the Mental Health Act impacts on your work and the people you are working with
Demonstrate sound knowledge of commonly prescribed psychiatric medications, side effects and contraindications

Education

Meini prawf hanfodol

Current NMC/HCPC Registered as RMN, OT or SW - Professional Registration
Evidence of relevant Continuous Professional Development

Meini prawf dymunol

Practice Assessor/Supervisor qualification

Other

Meini prawf dymunol

Holds a valid UK Driving License

Documents

Further details / informal visits contact

Enw: Gemma Morris
Teitl y swydd: SPA Service Manager
Cyfeiriad ebost: [email protected]
Rhif ffôn: 07725085648
Gwybodaeth i gefnogi eich cais: Please do make contact with Gemma preferably via email, Monday-Thursday 9-5 if you are keen on finding out any more about the service or to arrange a visit to the service.