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Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
About
Northumbria Healthcare NHS Foundation Trust is an award winning NHS Foundation Trust which provides hospital and community health services in North Tyneside, and hospital, community health and adult social care services in Northumberland.
Contact
- Address
- Northumbria Healthcare NHS Foundation Trust
- Human Resources Department
- Northumbria House
- 7/8 Silver Fox Way, Cobalt Business Park
- Newcastle upon Tyne
- NE27 0QJ
- Contact Number
- 0191 2031415 Option 2
Application Support Lead
Accepting applications until: 24-Aug-2026 23:59
Vacancy status: Open
Accepting applications until: 24-Aug-2026 23:59
Key details
Location
- Gwefan
- NEP
- Cyfeiriad
- Unit 8 / 9 Roseberry Court
- Tref
- Stokesley
- Cod post
- TS9 5QT
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent: 40% minimum office based hours per week.
- Oriau
- Full time
- Flexible working
Salary
- Cyflog
- £39,959 - £48,117 pro rata per annum
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 6)
Specialty
- Prif leoliad
- NHS Finance and System Management
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Trosolwg o'r swydd
We are looking for an experienced and motivated Application Support Lead to play a key role in the ongoing support, development and optimisation of the NEP Cloud solution, built on Oracle Fusion technology.
In this role, you will lead the planning, testing and implementation of quarterly Oracle updates, system enhancements and service improvements, ensuring the platform continues to meet the needs of our consortium organisations. Working closely with colleagues, customers and partners, you will provide expert application support, resolve complex issues and help drive continuous improvement across the service.
You will also manage a varied portfolio of projects and workstreams, taking ownership of delivery from planning through to implementation, ensuring projects are delivered on time, within scope and with minimal disruption to service.
This is an excellent opportunity for someone who enjoys solving complex problems, working collaboratively and making a tangible impact on a large-scale shared service used across multiple NHS organisations.
While not essential, applicants with an NHS finance background and practical experience of financial processes within Accounts Payable (AP), Accounts Receivable (AR), Purchasing (PO) or General Ledger (GL) will be at a distinct advantage. Experience of Oracle Fusion Financials or similar enterprise finance systems would also be beneficial.
Advert
- Lead the ongoing application support, maintenance and continuous improvement of the NEP Cloud solution.
- Coordinate, test and implement quarterly releases, patches and system enhancements, ensuring changes are successfully deployed and communicated.
- Analyse complex business and system requirements, assessing the impact of proposed developments and identifying appropriate solutions.
- Plan and manage projects and work packages, producing detailed project documentation, managing dependencies and monitoring delivery against agreed milestones.
- Work with technical teams, suppliers and business stakeholders to design, test and implement new functionality and service improvements.
- Provide advice and guidance on the Oracle Fusion application suite, supporting colleagues, consortium organisations and partner organisations.
- Investigate and resolve complex application issues, ensuring timely resolution and minimal disruption to users.
- Develop and execute testing plans, coordinating user acceptance testing and ensuring all changes meet quality and business requirements.
- Identify, assess and manage project and operational risks, escalating significant issues where appropriate.
- Produce clear technical and non-technical documentation, reports and communications to support change management and service delivery.
- Build strong relationships with internal teams, customers and partners to promote collaboration and deliver excellent customer service.
- Support the adoption of new functionality.
Gweithio i'n sefydliad
NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.
Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives, driving improve outcomes for patients.
At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.
You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The Application Support Lead is responsible for supporting the implementation and development of complex solution developments, quarterly updates and enhancements as well as providing specialist advice on the core applications of the integrated NEP Cloud Solution.
The post holder is required to project manage delegated programme of work items, with support from the Process Development Manager as required, ensuring all project scopes and project plans are comprehensively detailed and managed effectively, ensuring there are no conflicts.
The post holder is required to undertake the analysis of complex data in relation to the design, testing and implementation of proposed developments and enhancements to the NEP Cloud solution. They should be able to assess, rigorously test and provide expert guidance on the impact of proposed implementations, within each application area, whilst ensuring full compliance with the project scope and formally reporting significant risks or issues to the Process Development Manager, Programme Manager and / or NEP Operational Management Team (OMT).
The Application Support Lead is required to provide on-going support and guidance to NEP Colleagues, NEP Consortium Organisations and Partner Organisations to ensure clear dissemination of information and continuity of service of the NEP Cloud Solution.
To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Person specification
Essential
Meini prawf hanfodol
- Degree Level Qualification within a Financial or Procurement related study area. Or equivalent qualification and / or demonstrable relevant experience.
- Have working knowledge of project management methodology, including a formal qualification and / or equivalent experience.
- Significant experience and understanding in systems development and systems related Projects.
Experience
Meini prawf hanfodol
- Have specialist knowledge of Financial Management, Financial Services or Procurement, underpinned by experience and knowledge of people and service management.
- Experience in systems development or systems related project management.
- Working experience within a managerial or supervisory role.
Meini prawf dymunol
- Knowledge of or experience in coaching and mentoring practices and tools.
- Knowledge of or experience in quality improvement tools, techniques and methods.
Further details / informal visits contact
- Enw
- Dan Annis
- Teitl y swydd
- Application Configuration Manager
- Cyfeiriad ebost
- [email protected]
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