Reception administrator
Accepting applications until: 09-Sep-2026 23:59
Vacancy status: Open
Accepting applications until: 09-Sep-2026 23:59
Key details
Location
- Site
- Various reception locations across the Fylde coast
- Address
- Blackpool Stadium - NHS buildings
- Town
- Blackpool
- Postcode
- fy1 6jx
- Major / Minor Region
- Lancashire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- community Receptionist
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
This is a full-time Administrator post supporting the delivery of community-based services across the Fylde Coast. The post holder will work flexibly across a range of community reception desks, providing a welcoming, professional and efficient first point of contact for patients, visitors, clinical teams and partner services.
The role will involve receiving and directing patients, managing telephone and email enquiries, booking patients in on arrival, arranging follow-up appointments, updating patient information on Trust systems and supporting the smooth day-to-day running of reception areas. The post holder will also provide general administrative support to clinical teams as required, ensuring accurate communication, confidentiality and high standards of customer service at all times.
As the post requires cover across various Fylde Coast community sites, the ability to travel independently between locations is essential. Applicants must be a car driver with access to transport suitable for business use to meet the needs of the service and provide reception cover where required.
Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.
Advert
This is a full-time Administrator post supporting the delivery of community-based services across the Fylde Coast. The post holder will work flexibly across a range of community reception desks, providing a welcoming, professional and efficient first point of contact for patients, visitors, clinical teams and partner services.
The role will involve receiving and directing patients, managing telephone and email enquiries, booking patients in on arrival, arranging follow-up appointments, updating patient information on Trust systems and supporting the smooth day-to-day running of reception areas. The post holder will also provide general administrative support to clinical teams as required, ensuring accurate communication, confidentiality and high standards of customer service at all times.
As the post requires cover across various Fylde Coast community sites, the ability to travel independently between locations is essential. Applicants must be a car driver with access to transport suitable for business use to meet the needs of the service and provide reception cover where required.
Working for our organisation
Zero Tolerance Statement
At Blackpool Teaching Hospitals we are committed to zero-tolerance. The Trust will not tolerate any form of sexual assault, bullying, harassment and discrimination and we will all take responsibility to speak up if we see or experience it. ‘Zero tolerance’ means that every allegation of a sexual offence, bullying, harassment or discrimination will be treated seriously. The Trust has implemented policies and procedures to address any of these incidents and allegations. Every allegation will receive prompt, thorough, efficient, and independent investigation. Independent means that the investigation will be conducted from someone outside of the team, division or externally.
Values
BTH are committed to fostering a positive and inclusive work environment where every individual is respected, valued, and supported. We recognise that our greatest asset is our people, and we strive to attract and retain professionals who embody our core values. To address previous challenges and promote a culture of excellence, we are seeking individuals who align with our renewed commitment to these values: Caring , safe and respectful
Detailed job description and main responsibilities
This is a full-time Administrator post supporting the delivery of community-based services across the Fylde Coast. The post holder will work flexibly across a range of community reception desks, providing a welcoming, professional and efficient first point of contact for patients, visitors, clinical teams and partner services.
The role will involve receiving and directing patients, managing telephone and email enquiries, booking patients in on arrival, arranging follow-up appointments, updating patient information on Trust systems and supporting the smooth day-to-day running of reception areas. The post holder will also provide general administrative support to clinical teams as required, ensuring accurate communication, confidentiality and high standards of customer service at all times.
As the post requires cover across various Fylde Coast community sites, the ability to travel independently between locations is essential. Applicants must be a car driver with access to transport suitable for business use to meet the needs of the service and provide reception cover where required.
Applicant requirements
Person specification
Education and Qualification
Essential criteria
- Maths & English GCSE C grade/Level 4 or equivalent
Desirable criteria
- ECDL Business & administration NVQ
Experience and Knowledge
Essential criteria
- The ability to work as part of a team in a busy office environment
- The ability to work independently with minimal supervision
- Numerate and able to work accurately
- Ability to be flexible within the workplace, including covering at other bases when required
Desirable criteria
- Previous knowledge of using hospital systems
- Experience of NHS systems
Skills and Ability
Essential criteria
- Excellent communication skills – both written & oral
- Good IT skills, particularly with Microsoft Word and Excel
- Self-motivated and able to act on own initiative
- Able to work with a great degree of flexibility and adaptability
- Able to work to regular agreed timescales
- Car Owner/driver or suitable alternative transport arrangements to enable you to undertake the job
Further details / informal visits contact
- Name
- Charlotte Taylor
- Job title
- Reception Lead
- Email address
- [email protected]
- Telephone number
- 01253 951391
Start your application
Sign in
Create an account
Create your account and apply for your new job!