Equality, Diversity and Inclusion Officer – Patient Experience

Detailed job description and main responsibilities

Proactively design and lead the implementation of the patient experience EDI agenda within the Trust by involving those that use our services.
Provide a visible presence across the Trust, acting as a resource and role model for staff.
Provide specialist patient focused EDI support, advice and guidance to all Trust staff in accordance with current legislation, NHS initiatives and best practice, to ensure compliance with the Equality Act 2010 and Public Sector Equality Duty (PSED), and ensuring considerations are built into all service plans.  
Act as a principal contact for all external agencies, building trusted relationships with community organisations supporting protected characteristic groups.
Lead the Domain 1 Equality Delivery System (EDS) evidence gathering, stakeholder engagement, scoring and improvement plans.
Work across all services to ensure staff are aware of the Trust’s legal responsibilities and duties in relation to Equality and Diversity to ensure full use of EDS2. In addition, they will work with and through other Trust specialists to ensure EDI is embedded. 
Provide leadership and specialist advice on interpretation, translation and accessible communication provision, monitoring effectiveness and using patient feedback and demographic data to identify gaps, reduce inequalities and improve access, experience and outcomes for diverse communities.
Represent the Trust at local, regional and national meetings/ workshops and leading change and implementing best practices as required, leading system wide projects across a broad range of activities, including with partners, communities and service users where appropriate. 
Interpret patient experience data through a health inequalities lens, identifying disparities across protected characteristic groups, socio‑economic status, geography, and other determinants of health.
 Work collaboratively with services and community partners to design targeted engagement and improvement initiatives aimed at reducing inequalities in patient access, experience, and outcomes.
Support the integration of health inequalities considerations into all patient‑facing policies, pathways, and service redesign work.
Work with Coproduction leads and Patient Experience team, to ensure patient feedback systems are accessible to all communities, including those with disabilities or communication barriers, developing and delivering engagement plans aimed at increasing participation from seldom heard or marginalised communities.
Working with the communications team, support initiatives to improve accessible communication (Easy Read, BSL, translations, alternative formats).
The post holder is responsible for the production of annual reports on EDI for patients, and for reporting on the delivery of key EDI milestones in the Patient Experience Strategy, ensuring reports are produced in a timely manner to allow internal and external deadlines to be met. 
Contribute to the development of procurement processes and contracts that clearly specify Equality and Human Rights expectations on providers.
Provide patient focused expertise on the Trust wide anti-racism strategy in relation to service provision.
With Trust EDI workforce lead, deliver relevant EDI training sessions for Trust staff.
Work alongside patient groups to co-produce initiatives that strengthen inclusivity in service design, contributing to and supporting the development and implementation of the Trust’s patient participation strategy.
Be responsible for the design, development and implementation of policies, systems and processes to ensure patient experience and EDI is comprehensively assessed, implemented and evaluated. This will involve the review of technology systems and opportunities to enhance and support the Trust Digital Strategy.
Work with the Co-production Leads to ensure that the community is represented with key community groups and under-represented population groups.  
Support the delivery of the Friends and Family Test, working with all services to support the production and implementation of action plans in response to service users’ feedback. 
Analyse patient experience data (FFT, surveys, PALS, complaints, demographic data) to identify inequalities in access, experience, and outcomes.
Lead the development of workplans to improve the collation and analysis of data across the Trust improving patient equality demographics through patient records and patient surveys. Ultimately leading to an improvement in patient services based on ‘Expert by Experience’ data.
Attend Trustwide meetings to present relevant information to large groups of multi-disciplinary attendees. This could include, annual reports, updates for improvement and national EDI updates which may require urgent Trust action. This will involve utilising influence skills and sensitive communication techniques.
Act as a point of contact in responding to patient feedback as required in conjunction with other departments.  Attend community and special interest groups to give presentations and training on the patient experience, equality, diversity and inclusion, acting as a visible point of contact to enable patients, the public and community partners to access patient feedback opportunities. 
Maintain accurate documentation and records of feedback received and actions taken. This will involve analysing information which require judgement across workplans and long-term Trust quality priorities. 
Be responsible for providing detailed analysis of patient and carer feedback, identifying any emerging themes or trends. Highlight trends and risks relating to inequity and recommend improvement actions.
Maintain systems and processes to continually monitor standards, e.g. identifying risks, benchmarking, complex audits.
Lead on the scope and acquisition of appropriate key charter marks and accreditations to meet the Trusts key strategic aims for service users.