Trac proudly powers the recruitment for
Whittington Health NHS Trust
About
Whittington Health NHS Trust aims to help local people live longer and healthier lives by providing safe, personal, coordinated care for the community we serve.
We provide hospital and community care services to 500,000 people living in Islington and Haringey as well as other London boroughs including Barnet, Enfield, Camden and Hackney. As one organisation providing both hospital and community services, we are known as an ‘integrated care organisation’.
We have an income of £350 million and over 4,400 staff delivering care across north London.
Our priority is to provide the right care, at the right time and in the right place for our patients. We provide a large range of services from the hospital, including accident and emergency (A&E), maternity, diagnostic, therapy and elderly care. We also run services from 30 community locations in Islington and Haringey. Over the past year we have reviewed and developed services to make them stronger and better support the needs of patients.
As an integrated care organisation we bring high quality services closer to home and speed up communication between community and hospital services, improving our patients’ experience. Key to our approach is partnering with patients, carers, GPs, social care, mental health and other healthcare providers.
Our organisation has a highly-regarded educational role. We teach undergraduate medical students (as part of UCL Medical School) and nurses and therapists throughout the year, alongside providing a range of educational packages for postgraduate doctors and other healthcare professional.
Contact
- Address
- Whittington Health NHS Trust
- Magdala Avenue
- London
- N19 5NF
Service Development Manager
Accepting applications until: 07-Sep-2026 23:59
Vacancy status: Open
Accepting applications until: 07-Sep-2026 23:59
Key details
Location
- Gwefan
- St Ann's Hospital
- Tref
- Haringey
- Cod post
- N15 3TH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 12 months (Secondment will be considered)
- Oriau
- Full time - 37.5 hours per week
Salary
- Cyflog
- £55,524 - £62,652 per annum with hcas
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 7)
Specialty
- Prif leoliad
- Service Development Manager
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Whittington Health NHS Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Trosolwg o'r swydd
The Whittington Health Department of Audiovestibular Medicine is a Consultant-led service providing Audiology and Newborn Hearing Screening services across North Central London, school hearing screening in Enfield, and Adult Audiology services in Haringey and at Whittington Hospital.
We are seeking an experienced Service Development Manager to lead transformation, quality improvement and performance across Audiology services. This is an exciting opportunity to enhance patient outcomes and experience through innovation, efficiency and continuous improvement.
Working with clinical, operational and corporate teams, the postholder will lead improvement programmes from design to implementation and evaluation. Using project management, quality improvement and change management approaches, they will redesign pathways, optimise processes, strengthen governance and improve performance.
The role includes analysing performance, undertaking service reviews, developing business cases and delivering sustainable improvements aligned with organisational priorities and population needs. The postholder will support compliance, quality assurance, operational efficiency and patient-centred care while embedding a culture of continuous improvement.
Advert
The Service Development Manager will lead service transformation, quality improvement and performance across Audiology services. Working with clinical and operational leads, they will drive demand and capacity planning, pathway reviews, audits and workforce optimisation to improve efficiency, performance and patient outcomes.
The postholder will develop and deliver improvement plans aligned to the Paediatric Hearing Services Improvement Programme (PHSIP), Trust priorities and national standards. Key responsibilities include service reviews, root cause analysis, pathway redesign and implementation of sustainable improvements to reduce delays, improve patient flow, optimise clinic utilisation and enhance patient experience.
They will oversee waiting list management, referral and booking processes, data quality, Auditbase (EPR) optimisation, performance reporting, dashboard development and compliance monitoring. The role includes applying project management methodologies to support effective governance, risk management, stakeholder engagement and delivery of measurable outcomes.
The postholder will analyse data, develop reporting systems and support the use of improvement methodologies to inform decision-making. The role also involves preparing reports and presentations for senior leaders and stakeholders.
Gweithio i'n sefydliad
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The postholder will lead and deliver significant service transformation across acute and community Audiology services. Working closely with clinical, management and administrative teams, they will implement service improvement plans, with a particular focus on the Paediatric Hearing Services Improvement Programme (PHSIP).
Key responsibilities include:
- Leading quality improvement initiatives and applying change management methodologies to transform Audiology services.
- Conducting audits, deep dives, thematic reviews and process evaluations to identify root causes, improve operational performance and strengthen data quality.
- Using project management principles and improvement tools to deliver service developments from initiation to completion.
- Embedding new ways of working that improve experiences and outcomes for children, young people and families.
Working with clinical and operational leads, the postholder will also support:
- Delivery of activity, quality and clinical performance objectives through monitoring, analysis and targeted action plans.
- Compliance with national and local standards, ensuring safe, effective, efficient and patient-centred care.
- Preparation of reports, presentations, compliance documentation and inspection-readiness materials.
- Staff engagement in quality improvement and service development activities.
- Review and updating of SOPs, policies and guidelines.
- Collaboration with other organisations to share best practice.
- Representation of service leads at meetings where required.
Main Duties
Leadership
- Lead demand and capacity modelling across clinical and administrative pathways to optimise workforce utilisation and service delivery.
- Review documentation quality, waiting times, DNA rates and administrative processes.
- Introduce and embed systems and processes that improve service performance, particularly in enquiries, referrals, bookings and reception functions.
- Deliver service-wide improvement programmes aligned with quality, patient safety and strategic priorities.
- Support achievement of waiting time, financial and patient experience targets.
- Work with service leads to ensure effective use of staff and resources.
- Identify opportunities for improvement through performance data, benchmarking and pathway analysis.
- Promote a culture of continuous improvement across clinical and administrative teams.
Service Improvement
- Implement and monitor processes that support PHSIP and other service priorities.
- Develop, deliver and monitor improvement action plans.
- Support PDSA cycles and measurement-for-improvement approaches.
- Maintain audit programmes aligned with Trust priorities, BSA standards, IQIPS requirements and national guidance.
- Undertake reviews of referral delays, waiting times, workflow inefficiencies, DNA variation and clinical outcomes.
- Use process mapping, root cause analysis, staff feedback and patient experience information to drive improvements.
- Redesign Audiology pathways to improve patient flow, clinic utilisation, attendance and patient experience.
- Strengthen referral management, appointment booking, follow-up scheduling and clinical provision.
- Monitor waiting lists, cancellations and rescheduled appointments to reduce delays and ensure compliance with policy.
- Lead improvements in the use of Auditbase (EPR), including data cleansing and validation.
- Produce performance reports, dashboards and recommendations with measurable action plans.
- Support compliance with governance, quality and best practice standards.
- Present information and recommendations at senior meetings as required.
Information Management
- Apply standard project governance processes, including documentation, quality impact assessments and document control.
- Communicate project requirements to stakeholders and escalate risks and issues appropriately.
- Analyse data from multiple sources to produce reports that support operational and strategic decision-making.
- Support the development of reporting processes and information systems.
- Promote understanding of data analysis and statistical process control methodologies.
- Develop improvement tools and templates, including advanced Excel solutions where appropriate.
Training and Development
- Provide coaching and training in quality improvement, problem solving and data interpretation.
- Support development of quality improvement champions within services.
- Participate in mandatory training, professional development and annual appraisal processes.
- Contribute to effective team working and ongoing service development.
Communication
- Provide accurate and timely information to support decision-making.
- Produce reports, presentations and communications for internal and external stakeholders.
- Present findings and recommendations to a wide range of audiences.
- Ensure stakeholders are engaged and informed throughout improvement programmes.
- Incorporate the views of patients, families and other stakeholders into service development activities.
General
- Provide cross-service cover when required.
- Undertake additional duties appropriate to the role and grade.
- Comply with Trust policies, including equality, safeguarding and data protection requirements.
- Support continuous improvement and implementation of new processes.
- Work across Audiology sites within North Central London as required.
- Participate in Trust-wide modernisation and transformation programmes.
- Contribute to service strategy, financial monitoring and efficiency initiatives.
- Uphold Trust values and support delivery of high-quality, value-for-money services.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
- Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
- Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
- Ensure you are familiar and comply with local protocols and systems for information sharing.
- Know the appropriate contact numbers and required reporting lines.
- Participate in required training and supervision.
- Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form –
- Provide only business email address for your referees – we are unable to request references from yahoo, Hotmail, Gmail accounts.
- Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes –
- Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
- If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
- Please check your emails regularly as all correspondence from us will be via trac.systems – occasionally these emails will go into your Junk folder.
- Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information –
- You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
- Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
- In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation
Applicant requirements
Person specification
Education & qualifications
Meini prawf hanfodol
- Educated to degree level or equivalent knowledge and experience
- Experience in a project management role
Meini prawf dymunol
- Previous experience working in a similar position within the public sector
- Evidence of further training or qualification in project management in change management e.g. APM/ PRINCE 2/ Six sigma/ Agile/ MSP.
Skills & abilities
Meini prawf hanfodol
- Communicate and present complex information to a varied audience, both orally and in writing
- Source, analyse, and present data to support relevant performance metrics
- Use the Microsoft Office suite, including Excel, to a high standard
- Develop data dashboards to support with project management
- Organise and prioritise workload to meet time-specific deadlines
- Demonstrate excellent customer service skills
- Work well as part of a team
- Support colleagues to use Trust systems and processes
Meini prawf dymunol
- Ability to use coding/programming software to build reports and analyse large quantities of data
- Ability to build complex templates and work with VBA and Macros.
Knowledge & experience
Meini prawf hanfodol
- Demand and capacity modelling
- Ability to demonstrate learning from experience in administrative processes.
- Experience of managing audits and quality improvement projects from start to finish
- Able to work independently but to know how and when to escalate issues
- Demonstrable experience in building and maintaining positive working relationships with key internal and external stakeholders to deliver planned services for the Trust.
- Knowledge of the principles of change management
Meini prawf dymunol
- Knowledge of Auditbase EPR system
- Knowledge of statistical methods
- Experience in using electronic patient systems
Personal qualities
Meini prawf hanfodol
- Responsive and flexible attitude
- Able to work across multiple sites across NCL
- Team worker
- Focused on the experience of service users
- Good attendance record
- Good timekeeping and reliability
- Ability to use initiative/be proactive in problem solving.
Further details / informal visits contact
- Enw
- Lucero Billeter
- Teitl y swydd
- Audiology Services Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07917 922093
Start your application
Sign in
Create an account
Create your account and apply for your new job!



