MSK Service Manager
Accepting applications until: 25-Sep-2026 23:59
Vacancy status: Open
Accepting applications until: 25-Sep-2026 23:59
Key details
Location
- Site
- Ivy House
- Address
- Ivy Terrace
- Town
- Eastbourne
- Postcode
- BN21 4QU
- Major / Minor Region
- East Sussex
Contract type & working pattern
- Contract
- Permanent: Cross site/All sites
- Hours
- Full time - 37.5 hours per week (Cross site working/all sites within ESMSK)
Salary
- Salary
- £57,528 - £64,750 per annum, pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 8a)
Specialty
- Main area
- .
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
We are seeking to recruit an exceptional individual for our MSK Service Manager role, working within our ESHT MSK team.
The successful candidate will be responsible for the oversight and operational delivery of high quality, safe, efficient, and sustainable ESHT MSK services; Adult MSK Physiotherapy, Pelvic Health Physiotherapy, Paediatric MSK Physiotherapy, MSK Advanced Practitioner Service, and the ESHT Fracture Liaison service.
Advert
Responsible for the ongoing development of the services through service improvement, innovation and redesign. The successful candidate will lead the development and implementation of programmes, standards and process to enhance delivery, waiting times, patient access, quality, performance and financial efficiency.
Accountability for the operational performance of services through the collection, analysis and evaluation of key performance, quality, and operational data to ensure key KPIs are met (eg. productivity and efficiency, quality, demand vs capacity)
Responsibility for providing modern corporate leadership under the Assistant Director of Operations and Performance and the Head of Service to a wide range of staff within their services. The emphasis on devolved accountability and enablement of wider leadership opportunities within services will be at the forefront of ESHT MSK senior leadership operational culture.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please see attached Job Description.
If you have any further questions please do not hesitate to reach out.
Applicant requirements
Person specification
Qualifications
Essential criteria
- Educated to degree level or proven equivalent experience, skills and knowledge
- Recognised postgraduate leadership / management qualification or equivalent training and experience
- Budget management qualification or equivalent level of knowledge and experience
- Evidence of ongoing relevant CPD to masters equivalent
Desirable criteria
- Professional healthcare qualification, with current registration
- Additional qualifications relevant to Service speciality
- ECDL or an equivalent recognised IT qualification
Experience
Essential criteria
- A broad range of in-depth managerial and/or clinical experience at a senior level in NHS or a similar large complex organisation
- Demonstrates an ability to critically analyse, problem solve and prioritise
- Experience of effective management of health care related services
- Evidence of service delivery and of holding others to account
- Proven experience of staff management
- Experience of managing budgets
Desirable criteria
- Relevant experience in a similar role in NHS and/or MSK
- Experience of undertaking service improvement audit
- Project management
Skills
Essential criteria
- Ability to manage multiple priorities and deliver effectively
- Working knowledge of structure, functions, culture and values of NHS and relationship with other agencies particularly in portfolio areas
- Innovative leader able to inspire and motivate teams and individuals to the benefit of organisation, staff and patients
- Well organised critical thinker who is able to organise and direct others
- Able to present complex information on professional and governance issues to colleagues and those from other professions; management teams, patient and public
- Evidence of excellent communication and negotiation skills
- Ability to deal with challenging situations with tact and diplomacy
- Self motivated with ability to motivate others
- Good keyboard and IT skills including knowledge of Microsoft Office – Word, Excel and Outlook
- Good analysis and report writing skills
- Ability to prepare and present information to wider audiences in a professional manner
Desirable criteria
- Enhanced skills in clinical specialty.
Further details / informal visits contact
- Name
- Alister Meades
- Job title
- Assistant Director of Operations and Performance
- Email address
- [email protected]
- Telephone number
- 07709302804
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