Healthcare Security Officer
Accepting applications until: 07-Sep-2026 23:59
Vacancy status: Open
Accepting applications until: 07-Sep-2026 23:59
Key details
Location
- Site
- Cross site
- Address
- Westminster Bridge
- Town
- London
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (4 on 4 off shift pattern weekends and nights across all GSTT sites)
Salary
- Salary
- £34,186 - £37,389 p.a. inc HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Healthcare Security
- Interview date
- 19/10/2026
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Guys and St. Thomas NHS Foundation Trust are looking to recruit 4x Healthcare security officers, to join an industry wide respected and diverse team. GSTT is one of London's most famous hospitals and prominent London landmarks – largely due to St Thomas’ Hospital location opposite the Houses of Parliament and Guy’s Hospital next to London Bridge station and opposite the Shard.
The role requires applicants to professionally negotiate the challenging demands of healthcare security in a busy 24/7 London hospital. If you care about people, their wellbeing and are able to cope with the challenges of a busy hospital environment, this could be for you.
We are looking to support our community with determined, kind, customer service focused and hard-working individuals from all backgrounds. Customer service experience, verbal and written English language and computer skills are essential to join the team.
Shift patterns are 4 on 4 off, 12-hour shifts spanning days, nights and weekends.
Extensive training will be provided to all successful candidates.
We actively encourage and support applications from those who represent those from the rich diversity of our community and our aim is to reflect the community that we serve.
Advert
- To work with fellow Healthcare Security Officers to provide a professional security service that will protect, offer advice, investigate and act in an endeavor to create and maintain a safe and crime-free environment for staff, patients and visitors 24 hours a day, 365 days per annum
- To work with and alongside, other Trust colleagues to ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service
- The security team throughout the Trust are required to balance the needs of the visitors experience with the security of the premises. Good interpersonal skills with strong oral communication are essential. Officers will be required to maintain a high level of personal appearance, be physically fit and able to conduct themselves appropriately in a customer facing role at all times. The ability to work as a team member and to support colleagues in the completion of their duties are essential within this role
- To act as an ambassador for the Department, Directorate and the Trust ensuring that their conduct is of the highest professional level
Working for our organisation
The post holder will be part of a very well respected, dynamic and skilled team with the ability to build on the strengths and experiences of the current security team, yet be flexible enough to ensure the needs and objectives of both the service and the Trust are met. To be primarily employed on the Guy’s & St Thomas main sites working a twenty-four hour shift based pattern.
It is the responsibility of all employees to work within the security policies and procedures at Guy’s & St Thomas’ NHS Foundation Trust to protect the patients, staff and visitors and the property of the Trust. This duty applies to the specific work area of the individual and the Hospital in general. All staff are required to wear official identification badges.
As a member of this team, you will benefit from vast amount of training opportunities on offer and numerous other options to support your wellbeing.
As a Healthcare Security officer, your role is pivotal in upholding a secure and enjoyable atmosphere for all our staff patients and visitors in the Hospitals we serve. You will be responsible for managing the safety and wellbeing of all, as part of the emergency response team and daily operational tasks ensuring full compliance with all safety and security protocols. Your role is essential in preventing incidents and handling any situations that may arise with professionalism and efficiency.
Detailed job description and main responsibilities
1.1 To patrol the internal & external grounds of Guy’s & St Thomas NHS Foundation Trust estate to protect the buildings and its contents from fire and theft as directed by the Security Team Leader.
1.2 To maintain all equipment and uniform supplied in a clean and presentable manner, full uniform must be worn at all times while on duty in the line with the Trust’s Uniform Policy.
1.3 To respond immediately to all fire alert calls, taking action in line with the Trust fire procedures, to minimize the risk to life and assets. To ensure fire escape routes are clear and equipment are in working order and fully accessible at all times and current relevant fire legislation is being complied with.
1.4 To respond to calls for security assistance from Emergency Department medical staff or Mental Health teams to assist with patients being held or assessed under the Mental Health Act (MHA) and Mental Capacity Act (MCA).
1.5 To conduct patient monitoring roles as requested by security management or clinical leads. To record all actions on the relevant Trust records.
1.6 To respond to calls from ward/department staff to deal with patients who are being violent, abusive, disruptive or have absconded from the ward, assess the situation and take appropriate action to resolve the situation taking relevant factors into consideration.
1.7 Ensure that visitors of all kinds are courteously received, assisted and directed in a manner which will reflect credit to the Trust.
1.8 To undertake duty escorts as required and directed by the Security Team Leader/Trust Operations Managers.
1.9 To report security defects or omissions throughout the estate in a timely and accurate manner.
1.10 To investigate, report and log all incidents. All crimes reported to, or discovered by, the security service will be investigated by them and/or the Metropolitan Police, depending upon the circumstances. To promote security awareness throughout the Trust.
1.11 Respond to intruder security alarms, inspect for signs of break-in, search for suspects, in a safe manner and liaise with the Police, if necessary.
1.12 Conduct checks on staff parking permits and blue badge holders to deter fraudulent use and to free up space for patients/staff.
1.13 To conduct crime prevention work when investigating crime throughout the Trust.
1.14 Monitor CCTV cameras of the perimeter of the estate and other public and strategic areas to prevent and detect crime, in accordance with the Data Protection Act (DPA) and RIPPA Legislation. To be fully aware of camera locations using digital technology.
1.15 Control the regulation of the movement of traffic, parking of vehicles whilst on Trust property and enforcement of the Car Parking Policy. This includes issuing parking tickets on hand held computer and down loading the information to the current company.
1.16 Monitor and control the car park system to ensure the car park is running smoothly and to log and report any faults immediately.
1.17 Receive reports of lost property and accept found personal property for safe keeping and help maintain the register of lost and found property. Ensure that all property once documented is taken to the security management officer for safe keeping where they will take active steps to trace owners and restore their property.
1.18 To enforce the Trust's 'No Smoking Policy' by being tactful, diplomatic and assertive.
1.19 To enforce the Trust's ID and Access Control Policy.
1.20 To deal with access control systems and ensure all ID badges are programmed by using the relevant access system once fully trained.
1.21 To ensure confidentially at all time, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
1.22 To promote the Diversity, Equality & Inclusion principles ensuring that all staff and patients have equitable opportunities in accordance with Guy’s & St Thomas’ NHS Foundation Trust policies.
1.23 To undertake such other duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
Applicant requirements
Person specification
Qualifications and Education
Essential criteria
- Knowledge of restraint techniques
- Physical Intervention Level 2
- Conflict Resolution certified training
- SIA Security officers licence
Desirable criteria
- Security related qualification /CPD
- SIA Security officer Licence
- SIA CCTV licence
Experience
Essential criteria
- Substantial Security related experience
- Basic knowledge of Criminal Law
Desirable criteria
- Customer service background in a large organisation
- Healthcare background
- Clear and imaginative ideas on how to improve customer satisfaction
Skills, knowledge, ability
Essential criteria
- Good Communication skills both written and oral
- Good investigatory skills
- To be able to write & maintain accurate records.
- Customer care experience
- Familiar with or willing to undertake training in CCTV operation, intruder alarm systems, radio communication skills, basic PC skills and other skills required for the role
Desirable criteria
- Good organisation and interpersonal skills
Further details / informal visits contact
- Name
- Douglas Kalisa
- Job title
- Deputy Head of Security Services
- Email address
- [email protected]
- Telephone number
- 02071886056
- Additional information
Available 0800hrs to 1700hrs
Start your application
Sign in
Create an account
Create your account and apply for your new job!