Job Purpose

The Senior Project Manager is a key member of the Trust's Digital Services team, responsible for leading and delivering complex IT, digital transformation, infrastructure and system implementation projects across the organisation.

Digital Services provides leadership for digital strategy, planning, programme and project management, IT operations, contract management, technical infrastructure and digital service development. The role is particularly suited to candidates with experience delivering complex technical programmes including cloud and platform migrations, network and connectivity upgrades, server technologies, identity and access management, end-user computing, technical infrastructure deployment and service transition.

Working closely with the Head of Digital Transformation, the post holder will lead project delivery across technical, operational and supplier teams, translating business requirements into practical delivery plans while managing technical dependencies, cyber security, systems integration, testing, business continuity and service transition requirements.

The post holder will provide project leadership, governance, stakeholder engagement and real-time communications relating to the status of digital projects across the Trust.

Dimensions

Responsible for planning, delivering and managing digital and IT projects across the Trust, coordinating internal resources, suppliers and third-party contractors to achieve agreed objectives, timescales, quality standards and benefits. The role includes responsibility for governance, resource planning, financial oversight and change management.

Key Responsibilities

Project and Change Management

• Lead projects and organisational change initiatives from inception through to closure.
• Define project objectives, scope, deliverables, success criteria and governance arrangements.
• Develop and maintain project plans, schedules, milestones and communication strategies.
• Manage risks, issues, dependencies, critical paths and project interdependencies.
• Establish quality standards and ensure delivery against agreed outcomes.
• Produce and maintain project documentation, reports and governance papers.
• Monitor progress against milestones and implement corrective actions where necessary.
• Develop contingency plans and manage changes in scope.
• Coordinate transition into Business as Usual (BAU), including process redesign, benefits realisation and operational handover.
• Lead project closure activities, including decommissioning, resource release and lessons learned.

Stakeholder and Communication Management

• Build and maintain effective relationships with clinical, operational, technical and executive stakeholders.
• Communicate complex technical and organisational information to diverse audiences.
• Manage stakeholder expectations through regular engagement and reporting.
• Present complex and sometimes sensitive information to boards, governance groups and large audiences.
• Promote understanding of organisational change and support adoption of new ways of working.
• Escalate issues appropriately and provide recommendations to support decision-making.

Resource and Financial Management

• Determine resource requirements and coordinate project teams, workstreams, suppliers and contractors.
• Manage and monitor workloads, performance and project delivery resources.
• Recommend recruitment, consultancy or additional resource requirements where required.
• Negotiate release of operational staff to support project activity.
• Manage project budgets and provide recommendations regarding financial adjustments and investment decisions.
• Ensure effective allocation and reallocation of resources to support successful delivery.

Governance and Reporting

• Produce project, technical and performance reports for Project Boards, Executive Teams and organisational governance groups.
• Maintain accurate project records and SharePoint documentation.
• Develop reporting frameworks, KPIs and success measures.
• Ensure compliance with Trust, NHS and regulatory requirements.
• Support policy development and implementation where new ways of working are introduced.

Information Governance and Security

The post holder will:

• Maintain confidentiality of patient, staff and organisational information.
• Ensure compliance with Information Governance, Clinical Governance and Data Protection requirements.
• Support secure storage, management and disposal of information in accordance with NHS policies.
• Promote safe and appropriate use of Trust equipment and systems.

Communication and Working Relationships

The post holder will:

• Translate technical concepts into business language and business requirements into technical delivery plans.
• Use influencing, negotiation and communication skills to achieve project objectives.
• Build credibility with clinicians, managers, suppliers and external partners.
• Lead project meetings and governance forums.
• Develop business cases, project initiation documents, reports and presentations.
• Represent the Trust at internal and external meetings and professional forums.
• Develop collaborative relationships across the Trust, NHS organisations and partner agencies to promote best practice and successful delivery.

Working Conditions and Effort

The role requires prolonged use of computer systems, often maintaining concentration while managing multiple priorities, interruptions and competing demands.

Regular travel throughout Gloucestershire and to external locations may be required. Occasional access to technical environments, communications rooms and equipment locations may be necessary.

The post holder may be required to manage staff performance, conduct and wellbeing matters in accordance with Trust policies.

Most Challenging Aspects of the Role

• Delivering multiple complex projects simultaneously.
• Managing competing priorities and stakeholder expectations.
• Working effectively under pressure and responding to changing circumstances.
• Supporting staff through organisational and technological change.
• Balancing operational demands with project delivery requirements.
• Maintaining service continuity while implementing change.

Trust-Wide Responsibilities

All staff are required to:

• Work in accordance with Trust values: Working Together, Always Improving, Respectful and Kind, and Making a Difference.
• Comply with Trust policies, procedures, mandatory training and professional standards.
• Participate in appraisal, supervision and continuing professional development.
• Maintain high standards of infection prevention and control.
• Comply with health and safety legislation and organisational policies.
• Support effective safeguarding of children and adults.
• Adhere to confidentiality, data protection, Freedom of Information and Information Governance requirements.
• Maintain data quality standards and accurate record keeping.
• Promote equality, diversity, dignity and respect in the workplace.
• Comply with Trust policies when working remotely or at non-Trust locations.
• Support the Trust's smoke-free environment and wellbeing commitments.