Team Administrator - MHICT

Job overview

We have an exciting opportunity for an Administrator to join the Mental Health Intermediate Care Team (MHICT) for the Gloucester and the Forest of Dean. This post provides support to the team, service and our patients for Cheltenham 

The successful candidate will work as a part of a team providing comprehensive and confidential Administration support to the MHICT team in accordance with the requirements of the service as led by the Team Manager and Locality Support Services Manager. 

The successful candidate will be expected to split their working days between 2 sites, Pullman Place in Gloucester and Colliers Court in the Forest of Dean. 

Working in conjunction with colleagues, service users and internal and external stakeholders. the post holder will directly contribute to the efficient running of the service providing the best care for our patients. We are looking for someone who is proactive, has good communication skills and works well in a team.

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The post holder will work to provide administrative support within the MHICT team and also support and work collaboratively with the other MHICT nursing teams across localities when needed.

The role would include being confident in using a number of office systems and be able to maintain/update information of the Trust’s patient information system (RIO). 

As far as possible within own role, ensure a professional, proactive service is provided to customers, including helping as far as possible with the absence of colleagues to deal with enquiries and avoid potential problems

Ensuring that all departmental spreadsheets and Information Systems are accurate and are kept up to date

Prioritise own workload, organising work to meet priorities and highlighting to appropriate colleagues when potential problems may occur

Keep all files, systems, and paperwork up to date in line with departmental procedures, highlighting any difficulties or potential issues to line manager

The qualifications, training & experience requirements for the role are underlined in the Job Description/Person Specification . Any applicant who does not meet the criteria will not be shortlisted. 

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

 This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.