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Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
About
Northumbria Healthcare NHS Foundation Trust is an award winning NHS Foundation Trust which provides hospital and community health services in North Tyneside, and hospital, community health and adult social care services in Northumberland.
Contact
- Address
- Northumbria Healthcare NHS Foundation Trust
- Human Resources Department
- Northumbria House
- 7/8 Silver Fox Way, Cobalt Business Park
- Newcastle upon Tyne
- NE27 0QJ
- Contact Number
- 0191 2031415 Option 2
Application Support Officer
Accepting applications until: 15-Nov-2026 08:00
Vacancy status: Open
Accepting applications until: 15-Nov-2026 08:00
Key details
Location
- Site
- Unit 8/9 Roseberry Court
- Town
- Stokesley
- Postcode
- TS9 5QT
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent: Minimum of 60% working week office based
- Hours
- Full time
- Flexible working
Salary
- Salary
- £32,073 - £39,043 per annum
- Salary period
- Yearly
- Grade
- (Band 5)
Specialty
- Main area
- Application Support Officer
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
We are seeking an enthusiastic, customer-focused Application Support Officer to support the operation and development of NEP Cloud, our shared finance and procurement solution.
NEP is a not-for-profit NHS consortium providing services designed for the NHS, by the NHS. This Band 5 role combines your finance, procurement or customer service experience with an interest in systems, problem-solving and service improvement.
Within our Applications Support Team, you will investigate and resolve support requests, helping consortium organisations use NEP Cloud confidently. You will advise on functionality and best practice across Purchase to Pay, Order to Cash and Accounting to Reporting, developing specialist application knowledge.
You will also contribute to system developments, testing and quarterly upgrades, support training, prepare guidance and mentor systems support and customer service colleagues.
You will bring strong analytical skills, attention to detail and a professional, approachable manner, alongside the ability to communicate clearly, manage competing priorities and take ownership of queries.
Join a collaborative team that values knowledge sharing, continuous improvement and excellent customer service, while developing your skills and supporting essential NHS business services.
Please note you will be require to work onsite 3 days a week.
Advert
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Investigate, analyse and resolve application support requests through the NEP Service Desk, working within agreed service levels.
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Provide clear, practical advice on system functionality, business processes and best practice.
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Maintain regular communication with users, keeping them informed and escalating issues appropriately.
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Support the design, configuration, testing and implementation of system enhancements and quarterly upgrades.
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Analyse data, investigate discrepancies and produce reports to support consortium organisations.
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Prepare and deliver training, user guidance and supporting documentation.
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Mentor and support systems support and customer service colleagues, sharing knowledge and helping coordinate activities.
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Deliver allocated project tasks and work packages within agreed timescales and quality standards.
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Contribute to service reviews, audits and improvements while maintaining security, confidentiality and accurate records.
Working for our organisation
NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.
Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives, driving improve outcomes for patients.
At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.
You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.
Detailed job description and main responsibilities
Based in Stokesley, North Yorkshire, you will work under the direction of the Application Configuration Manager, with day-to-day mentorship from the Application Support Lead. You will collaborate closely with colleagues across NEP and build effective relationships with consortium organisations and external partners.
You should hold a degree-level qualification in a finance or procurement-related subject, or an equivalent qualification and/or demonstrable relevant experience. Experience in a supervisory role within finance, purchasing or customer service support is essential, alongside operational knowledge of computer systems and an understanding of business and financial reporting processes.
You will need strong communication, organisational and analytical skills, confidence using Microsoft Office and the ability to work independently while contributing to a supportive team. Knowledge of coaching, mentoring and quality improvement will help you support colleagues and improve services. NHS experience and a project management qualification would be beneficial.
Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Person specification
Qualifications
Essential criteria
- • The Application Support Officer should possess a professional Degree Level qualification within a Financial or Procurement related study area, or equivalent qualification and / or demonstrable relevant experience.
Desirable criteria
- • Qualification in Project Management, i.e. Prince 2
Experience
Essential criteria
- The Post Holder should have experience of working in a supervisory role within a Finance or Purchasing Department or a Customer Service Support Department within a pro-active team-based environment.
- • A broad range of operational experience and knowledge of one or more computer systems, hardware or software
Desirable criteria
- • It would be beneficial, although not essential, for the post holder to have working knowledge of NHS working practices and procedures.
Skills
Essential criteria
- • The Post Holder should possess excellent keyboard skills, and should have good working knowledge of Microsoft Office tools, including Project, Word, Excel and PowerPoint
Further details / informal visits contact
- Name
- Sara Taylor
- Job title
- Head of Service Delivery
- Email address
- [email protected]
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