Trac proudly powers the recruitment for
Royal Free London NHS Foundation Trust
About
On 1 January 2025 Royal Free London NHS Foundation Trust became one of the largest trusts in the UK following the acquisition of North Middlesex University Hospital.
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation. Welcome to the Royal Free
Contact
- Address
- Royal Free London Foundation NHS Trust
- Recruitment Services
- 10th Floor Enfield Civic Centre
- Silver Street
- Enfield
- London
- EN1 3ES
- Contact Number
- 0203 758 2060
Bank Retail Catering Assistant Band 2 (Chase Farm)
Accepting applications until: 25-Oct-2026 22:59
Vacancy status: Open
Accepting applications until: 25-Oct-2026 22:59
Key details
Location
- Site
- Chase Farm Hospital
- Town
- Enfield
- Postcode
- EN2 8JL
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Bank
- Hours
- Flexible working - As & When
Salary
- Salary
- £16.01 Hourly Paid
- Salary period
- Hourly
- Grade
- (Band 2)
Specialty
- Main area
- Retail Catering
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Click here to view our video Welcome to the Royal Free
Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website
Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents
Job overview
The Royal Free London NHS Foundation Trust is one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year. Here, at The Royal Free NHS Foundation Trust hospitals, we are passionate about delivering the highest quality care to all our patients.
As a 100% wholly owned subsidiary of Royal Free London Group , RFL Property Services (RFLPS) was formed in 2018 which has embarked on a journey of transformational change in the way estate services are delivered within the NHS and deliver a ground-breaking operating model for services that overcome traditional organisational boundaries.
In order to help us maintain our services, we are looking to recruit enthusiastic, motivated and committed individuals for the position of a Band 2 Retail Catering Assistant (Shop) as BANK employees. This role is based at Chase Farm Hospital.
**VISA SPONSORSHIP DOES NOT APPLY TO THIS ROLE**
Advert
The Retail Catering and Shop Assistant will assist with daily operational duties within the Retail Café and Shop at Chase Farm Hospital, and occasional related hospitality activities based in Enfield, North London. The Retail Café and Shop services are under the direct management of RFLPS.
Some of the key duties and responsibilities of a Retail Catering and Shop Assistant include opening and closing of the shop, food preparation and cooking, cleaning, dish washing, serving customers food, coffees and other beverages, stock control, till control and material transfers within the associated areas as and when its required.
Working as part of a team, the post holder will assist with the production, delivery and service of food and shop items to customers visiting the hospital. This will include cleaning of areas, equipment and materials used in providing service, operation of dishwashers and other catering equipment and adherence to all food safety policy, procedures and regulations.
FOR FURTHER INFORMATION PLEASE REFER TO ATTACHED JD & PS.
Working for our organisation
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Our size, scale and influence could offer the opportunities on bank that works around your lifestyle.
Detailed job description and main responsibilities
CLINICAL RESPONSIBILITIES
1. This is a non-clinical role however the post holder is expected to work as part of the wider multidisciplinary team to ensure that patients are provided with the best possible care.
SERVICE RESPONSIBILITIES
1.Deliver retail catering and shop services in the café, vending and/or shop. Some duties will include using mechanical or electrical equipment, for example using the barista coffee machine, ovens, hot-plates and dish machine.
2.Assist where necessary/appropriate with basic food preparation, including vegetables, fruit, salads, sandwiches, breakfast foods, etc, ensuring that all food is served is to a high standard and always bearing in mind portion control, content, temperature and appearance.
3.Prepare the service area with the necessary service equipment, cutlery,
condiments, food etc. as directed by the Supervisor/Manager. Assist with the safe and effective cleaning of meal service areas and equipment before and after service in accordance with cleaning schedules and the correct operation of cleaning and dishwashing equipment as instructed. The postholder will operate a ‘clean as you go’ policy of work at all times.
4.The post holder is an ambassador of the RFLPS brand and will wear the correct uniform and ID badge at all times and be courteous and polite to all customers in-person, when answering the telephone or dealing with any service issues or requests.
5.Be prepared to work as a barista, cashier, server, catering cleaner, basic cook, shop management and other functions necessary to ensure a comprehensive catering operation.
FOOD SAFETY RESPONSIBILITES
1.Observe Food Hygiene and Safety Regulations at all times. Maintain the highest standards of personal hygiene and a clean and tidy appearance of yourself and any area you work in, in accordance with the Hygiene Policy and other current/relevant legislation.
2.The postholder must maintain a high standard of personal hygiene and fully comply with the RFLPS and the Trusts’ ’s Hygiene Policy and all current food safety legislation at all times, including the reporting of illness to a supervisor/manager.
3.The post holder must observe HACCP hazards, COSHH and attend COSHH /HACCP training when required. He / she will ensure that any PPE, for example a hairnet, gloves, facemask, gauntlets etc. required to carry out the job safely is worn, for example to always wear protective clothing when working in cold areas.
4.Prepare catering records as instructed.
5.The post holder will dispose of waste food and general waste safely and correctly using the waste disposal unit where appropriate.
6.Report any sightings of pests to the supervisor immediately.
7.Ensure that the first in first out principle of stock rotation is used at all times and that attention is given to shelf-life dates when receiving and issuing goods.
8.Comply with the departmental and current food safety legislation in all tasks undertaken.
OTHER RESPONSIBILITIES
1.Follow catering department policy and procedures and report any mechanical or safety defects and the need for repairs to the supervisor or duty catering manager in his/her absence.
2.Report any accidents, near misses or incidents immediately as per the
accident/incident procedure and inform a supervisor/ manager.
4.Attend training sessions as required and team meetings.
5.The postholder must ensure correct and economical use of materials and equipment as instructed.
6.Ensure full compliance of MAST trainings.
FOR FURTHER INFORMATION PLEASE REFER TO ATTACHED JD & PS.
- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applicant requirements
Person specification
Royal Free Shared Commitments
Essential criteria
- Demonstrable ability to meet the Trust's shared Commitments
Skills and aptitudes
Essential criteria
- Good verbal and written communication skills in English for face to face and written liaising with the team, all departments, customers, and partners with the hospital and across the Trust.
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
Experience
Essential criteria
- Experience in customer services and food preparation
Education & professional Qualifications
Desirable criteria
- Food hygiene Level 2 certificate or above, either already qualified, otherwise will attain within the first 60 days of starting with RFLPS.
Personal Qualities & attributes
Essential criteria
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
- Excellent interpersonal skills with the ability to relate to people at all levels.
- The ability to manage conflict and identify where escalation to senior staff is necessary
Others
Essential criteria
- Able to stand long periods of time, bend to clean high and low and use cleaning chemicals.
- Able to lift and carry a minimum of 10kg loads
Documents
- Bank Retail Catering Assistant Band 2 (Chase Farm)-JD (PDF, 192.4KB)
- Bank Retail Catering Assistant Band 2 (Chase Farm) -PS (PDF, 176.7KB)
- Functional Requirements (PDF, 109.7KB)
- Our sites and services (PDF, 486.9KB)
- Staff Networks at RFL (PDF, 563.8KB)
- Map RFL (PDF, 1.2MB)
- Corporate, Admin & Clerical, Other - benefits, about RFL, shared commitments and governing objectives (PDF, 646.2KB)
Further details / informal visits contact
- Name
- Aveghail Thompson
- Job title
- Retail Catering and Shop Manager
- Email address
- [email protected]
- Telephone number
- 020 8375 2999
- Additional information
Temporary Staffing | Recruitment Services
Royal Free London NHS Foundation Trust
Royal Free HospitalPO Box 50, Civic Centre, Enfield, Middlesex, EN1 3XA
Tel: 02078302065
Internal extension: 23400 Option 3
If you have problems applying, contact
- Address
- Recruitment Support
- Open Monday to Friday
- 08:30 am to 17:30pm
- Telephone
- 01629 702338
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