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Oxford University Hospitals NHS Foundation Trust
About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
Contact
- Address
- Oxford Univ Hosps NHS Foundation Trust
- OUHC HR Department,
- 3rd Floor Unipart House Business Centre
- Garsington Road
- Oxford
- Oxfordshire
- OX4 2PG
- Contact Number
- 01865 741186
Senior Server Support Analyst
Accepting applications until: 17-Nov-2026 23:59
Vacancy status: Open
Accepting applications until: 17-Nov-2026 23:59
Key details
Location
- Site
- John Radcliffe Hospital
- Address
- Manor House Annexe
- Town
- Oxford
- Postcode
- OX3 9RR
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- Permanent: This post will be asked to contribute to the 24 hour ‘on call’ commitment of Digital Services for which additional payments apply
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £39,959 - £48,117 per annum pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 6)
Specialty
- Main area
- Information Management & Technology
- Interview date
- 23/11/2026
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
Job Ref: IM&TS 132
Salary Scale: Band 6 (£39,959 - £48,117 depending on experience)
Hours: 37.5 hours per week
Contract Type: Permanent
Note: This post will be asked to contribute to the 24 hour ‘on call’ commitment of Digital Services for which additional payments apply
The post-holder is to join an existing team of corporate server specialists within the Digital Service, and is responsible for delivery, support and administration of corporate server-based systems for over 14,000 servers and 19,000 users across a large number of NHS sites within Oxfordshire.
Advert
We are seeking an IT support technician, who will need working knowledge and skills obtained in a general Windows Server support role (1st or 2nd line). They will have experience of working in a process driven environment. They should have good communication skills along with quality reporting and presentation skills. They should also have awareness/exposure to and preferably experience of a number of the following technology competencies (although not essential as experience will be gained in this role): Microsoft Server 2008R2 to 2016; Sophos Antivirus; Backup systems; Virtual Servers; Active Directory; rack mounted server hardware; Cloud technologies (Azure, Office 365 etc.) and any other general server environment/fabric management skills. The post-holder will be an excellent communicator, experienced and technically competent in the required technologies; and able to produce concise, relevant documentation.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
• Carries out the full range of defined tasks associated with operating and controlling the installed hardware and software. This may involve the use of multiple hardware and software platforms.
• Supervises and gives instruction to less experienced colleagues in all aspects of current and correct operational practice. Delegates responsibility for carrying out specific tasks to individuals as appropriate. Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements.
• Uses available software or specialist monitoring tools to maintain awareness and control of the hardware and software. Identifies and rectifies a broad range of operational exceptions and error conditions and deals sensibly and responsibly with unexpected or extraordinary events or incidents. Where these actions necessitate modification, restriction or complete removal of resources or services available, communicates with users, specialists and others, using appropriate methods, to inform and escalate if necessary.
• Responds to enquiries by users, specialists or others and is able to deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention.
• Supervises all installation and maintenance work associated with the installation as a whole, including environmental and electrical services. Ensures that procedures are followed, particularly those relating to safety and security.
• Conducts investigations of operational problems and makes proposals for improvement. Participates in reviews of systems performance, provides advice, and assists specialists or other system or service providers to plan details of amendments and upgrades to systems
Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.
Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.
When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.
No unsolicited recruitment agency telephone calls or emails.
Person specification
Personal Attributes
Essential criteria
- Positive and enthusiastic attitude with a strong work/team ethic
- Ability to work under/within a highly pressurised environment
- Must be able to show logical thinking, analytical skills and abilities, complimented with an acute attention to detail
- Good interpersonal skills and an interested in helping people.
- Timely decision-making, punctual and able to work to deadlines
- Ability to sit and work for long periods of time at a VDU screen
- Skills and abilities to manage and organise personal workload and demands in a cohesive, efficient, timely and productive manner
- Discretion and confidentiality relating to corporate and or patient orientated information and data
Communication & Relationship skills
Essential criteria
- Proficient and experienced in disseminating information efficiently, accuracy and timely
- Highly articulate, with an ability to communicate/relate appropriately to various professional groups both within and outside the Trust
- Should have a confident manner and an ability to apply/relay Trust/Departmental Policies to Customers
- Should be able to communicate complex technical issues, simply and understandably to a non-technical audience
- Should be able to document work accurately and efficiently
- Strong use and ability in the English language, both oral and written
- Team skills
- Ability to effectively delegate tasks to others, including 3rd party suppliers, contractors, other team members and IT Support
Desirable criteria
- Facilitation skills (getting the best out of others with productivity activities)
- Leadership skills
Knowledge & Skills
Essential criteria
- In depth Technical skills: All variants of Microsoft Operating Systems. (Windows 7 – 10, Windows Server 20008R2 – 2016)
- Microsoft Terminal Services/RDS
- VMWare guest and host administration
- Hyper-V guest and host administration
- Server hardware; commissioning and supporting (Dell preference)
- Spyware, Antispam, Malware technologies and countermeasures (Sophos preference)
- Data Backup and Archiving Solutions (SBE, DPM, Veeam, Quantum libraries and Quantum Dedupe systems)
- MS Exchange 2013 server/client
- Active Directory (2008/2012) admin/support
- Server management/diagnostic software and tool kits such as Dell OpenManage
- System Centre: SCOM, SCCM, SCORH, SCSM and SCVMM
- WSUS and patching
- WAN & LAN Topologies and Technologies (Ethernet, DHCP etc.)
- Proficiency at preceding ISM level
Desirable criteria
- Citrix XenApp
- Database systems: SQL (2008, 2012, 2014, 2016), Oracle
- Linux
- VDI experience
- Data Centre Fabric (KVM, Racks, AC, UPS, Monitoring)
- SAN system design/management
- NAS system design/management
- Non-Azure Cloud
- Thin client management
- Powershell
- Super Micro h/w
- MS RemoteApp
- Imprivata SSO
- Avecto Defendpoint
- Licence management and compliance (including SAM)
- ActiveRoles Server
- F5 load balancer
- Image management
- Azure – administration/commissioning
- Office 365 tenant administration
Knowledge & Skills Previous Experience
Essential criteria
- Back Office track record at either proficient or expert levels of technical experience, knowledge and ability
- Proven project orientated track record, skills in driving and successful delivery, to time and budget, whole projects or subset tasks within a project
- Experience as a technical lead of tasks or whole project that required leading and delivering high quality outcomes as an individual, or as part of a group of IT professionals
- Experience of customer focused service delivery
- Experience within an ICT environment
- Cumulative experience - experience in an advanced support role, preceded by experience in IT support
Desirable criteria
- Experience of working within a large organisation’s 3rd line support team
- Previous experience of working for the NHS
- Experience in leading and delivering high quality productivity and performance of a small group and or individuals.
Educational Background
Essential criteria
- GCSE ‘C’ grade or equivalent in English and Maths
- Good general education
- Degree or equivalent experience
Desirable criteria
- ICT Industry standard qualification or training certification in a leading industry player (Microsoft, CompTIA, Symantec, Citrix, VMWare)
- ITIL Foundation (v3 or v4)
- PRINCE II
Miscellaneous
Essential criteria
- Clean Driver’s Licence with access to own transport with Business insurance
Further details / informal visits contact
- Name
- Karl Uzzell
- Job title
- Server Team Manager
- Email address
- [email protected]
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