Trac proudly powers the recruitment for
West and North London ICB
About
Who we are
The NHS West and North London Integrated Care Board (ICB) is the official NHS organisation that makes important decisions about health and care across west and north London. We are responsible for planning services, setting budgets, and making sure the NHS is working well for local people.
What we do
• We plan and fund health and care services for our communities
• We make sure money is used in the right places to help people stay healthy
• We check how well services are performing and support improvements
• We work with GPs, hospitals, mental health teams and community services
• We make sure care is safe, fair and high quality for everyone.
How we work
The ICB is part of NHS West and North London, which is the parent organisation for our area. We work closely with:
• the West and North London Integrated Care System (ICS) – our partnership with councils, charities and community groups
• the West and North London Integrated Care Partnership (ICP) – where partners agree shared priorities for local people.
Together, we help local services work better and plan for the future.
Contact
- Address
- West and North London Integrated Care Board
- Ferguson House
- 15 Marylebone Road
- London
- NW1 5JD
- Contact Number
- 020 3688 2900
Business Analytics Manager
Accepting applications until: 17-Nov-2026 23:59
Vacancy status: Open
Accepting applications until: 17-Nov-2026 23:59
Key details
Location
- Site
- Marylebone Road
- Town
- London
- Postcode
- NW1 5JD
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £58,133 - £65,261 per annum inclusive of HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 7)
Specialty
- Main area
- BI & Analytics
If you are looking for a varied, challenging and rewarding role, West and North London offers an excellent opportunity to make a real difference to local residents.
This is an exciting time to work in commissioning as the NHS continues to evolve. We support career development at every stage and encourage staff to build on their strengths through ongoing learning and training opportunities.
We work closely with partner organisations across West and North London to deliver the best possible care for local communities and remain committed to equality and diversity.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1
West and North London Integrated Care Board is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.
Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents
Job overview
We are looking for an experienced business analyst who will support the development, deployment and adoption of analytical products and services that enable data-driven decision-making across the W&NL system. This includes supporting the delivery of key analytics platforms such as Whole Systems Integrated Care (WSIC), W&NL BI tools, wider Secure Data Environment (SDE) analytics capabilities as well as the use of Federated data platform products
The role will work closely with Data Management and Analytics teams to ensure analytical solutions align with ICB strategic priorities and meet the needs of clinical, programme and borough stakeholders. The role will also ensuring appropriate change management processes, stakeholder engagement and communication plans are in place so that analytics products are accessible, usable and embedded into service improvement, population health management and strategic decision-making.
They will engage with a wide range of stakeholders across the ICB. They will also have a key role in managing our external relationships with our funders and partners in project delivery. They will manage the risks and issues related to product delivery and ensure they are reported to BI management and programme boards on a timely manner
Advert
- Develop requirements and technical specifications for analytics products, working with clinicians, programme teams and analysts to translate user needs into clear deliverables for data engineers and dashboard developers.
- Coordinate the delivery of analytics developments and enhancements with internal and external development teams, ensuring solutions meet stakeholder requirements
- Develop requirements and technical specifications for analytics products, working with clinicians, programme teams and analysts to translate user needs into clear deliverables for data engineers and dashboard developers.
- Coordinate the delivery of analytics developments and enhancements with internal and external development teams, ensuring solutions meet stakeholder requirements
- Develop robust test plans and coordinate testing activities to ensure analytics products are thoroughly tested prior to deployment
- Lead the development and maintenance of user documentation, guidance and training materials to support the effective use of dashboards and analytics products
- Lead engagement, communications and change management activities to support the successful deployment and adoption of analytics tools across clinical, programme and borough teams
- Develop and deliver communications to stakeholders regarding new releases, updates and useful information to support ongoing use of analytics platforms
- Work with clinicians and programme teams to identify and document use cases for dashboards and support the development of benefits frameworks demonstrating how analytics contributes to service improvement and population health outcomes
- Take ownership of the visibility and promotion of the ICB’s population health analytics platforms, ensuring stakeholders are aware of available tools and capabilities
- Manage project tasks associated with analytics platform development, including data pipeline improvements, testing of analytical tools, and on-boarding new data sources
- Support the development of benefits frameworks linked to analytical improvements (e.g., efficiency, reduced variation, and improved insight generation)
- Pro-actively manage stakeholders, respond to, and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms
- Responsible for the planning and organisation of numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda, and presentations in a timely manner
- Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS
Working for our organisation
WNL ICB
NHS West and North London ICB is the main commissioning NHS organisation for planning and funding health services across our area. Our job is simple: to help people stay healthy and to make sure everyone can get good care when they need it.
We bring together many health and care services across west and north London. This means we help hospitals, GPs, community services, councils and charities work better together for local people.
NHS West and North London (WNL) serves over 4.5 million people and covers 13 London boroughs. (Barnet, Brent, Camden, Ealing, Enfield, Hammersmith & Fulham, Haringey, Harrow, Hillingdon, Hounslow, Islington, Kensington & Chelsea and Westminster)
What we do
• We plan and fund local health and care services
• We support GPs, hospitals, mental health teams, community clinics and pharmacies.
• We work with councils and community groups so care is joined-up and easy to use.
• We listen to local people and use their ideas to improve services.
• We want health and care to be fair, simple and close to home.
Our strategy
• Reducing inequalities
• Investing strategically to prevent ill health
• Better supporting people with the greatest needs, so everyone stays well
• Make care more local and easier to access
• Empowered local people that feel more confident about their health and wellbeing
Detailed job description and main responsibilities
Please see the Job Description for further details on the main responsibilities.
We reserve the right to close any vacancies when we have received sufficient applications to shortlist.
Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number.
Some administrative recruitment activities may be undertaken using automated workflow and robotic process automation technologies. These tools assist authorised staff in processing recruitment records and employment checks but do not make decisions regarding your employment.
Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online. If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted.
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your appointment within the organisation.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role a Criminal Records check may be required, all cases of criminal record history are dealt with on a case-by-case basis.
Please note, in order to progress your application your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service (NLPSS). As part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.
The West and North London Integrated Care Board (WNL ICB) uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this role, you accept in the event you are successful that your personal data may be transferred between NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.
Person specification
Education / Knowledge and Qualifications
Essential criteria
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Evidence of continued professional development
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
- Understanding of NHS/ Local Authority information systems
Desirable criteria
- Understanding of population health analytics
- Familiarity with current technological initiatives and developments within the NHS
- Understanding of information governance standards relating to analytical projects
Experience
Essential criteria
- Experience of delivering analytics/ digital change, project management, business process activity, service delivery, financial and staff management
- Experience of supporting delivery of analytics/ business intelligence or data platform projects
- Experience of successfully operating in a politically sensitive environment
- Experience of business analysis and ability to generate business requirements in linking with key stakeholders
- Demonstrated experience of coordinating projects in complex and challenging environments
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence at SMT level
- Experience of reproducible analytical practice - version control, documentation, peer review
Desirable criteria
- Experience of working within and supporting a secure data environment
- Experience of being an analytics/BI product manager, giving advice and guidance to wider organisation and enabling uptake of products
- Experience of monitoring budgets and business planning processes
Communication
Essential criteria
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Experience of creating and giving presentations to a varied group of internal and external stakeholders
Skills and Abilities
Essential criteria
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Ability to translate user needs into analytical requirements
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Experience of setting up and implementing internal processes and procedures
- Demonstrated capability to plan over short, medium and long term timeframes and adjust plans and resource requirements accordingly
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Desirable criteria
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
Effort factors
Essential criteria
- Mental Effort, frequent interruption, intense concentration when reviewing/writing documents/data, presenting at board meetings, taking minutes
Values and Behaviours
Essential criteria
- Commitment to the values and principles of system working agreed across the ICB footprint
- Ability to actively promote equality, diversity and inclusion within all areas of responsibility
- Demonstrates a strong desire to improve outcomes and make a difference by focusing on goals.
Documents
Further details / informal visits contact
- Name
- Bianca Thomas
- Job title
- Business Analytics Manager
- Email address
- [email protected]
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