Team Manager

Detailed job description and main responsibilities

Duties and Responsibilities

• Handle and manage samples, in line with SOPs and assessed competencies
• Organise day-to-day tasks, identifying and prioritising urgent work to ensure that deadlines are met, and to the highest standards possible. Escalate to senior member of staff, as necessary
• Ensure rota is covered and implement plans to reassign work or cover gaps as required
• Perform and supervise cleaning activities, prepare pre-analytical equipment, perform daily checks, environmental monitoring and waste management activities, and complete all required paperwork
• Prepare specimens and perform manual, semi-automated and fully automated processes within training parameters and where appropriate under supervision
• Work with Training Lead and ensure appropriate competency training is delivered
• Demonstrate professionalism, patience and empathy when explaining technical issues, in particular when communicating with people who do not share the same level of knowledge or understanding
• Undertake preventative maintenance and troubleshooting on pre-analytical instruments and equipment
• Safely handle, use and dispose of biological specimens including infectious material or hazardous chemicals according to laboratory and health and safety protocols
• Understand hazards and risks of working in a laboratory and use adequate precautions and personal protective equipment at all times
• Ensure all laboratory samples, consumables and equipment are appropriately stored and maintained in line with SOPs, health and safety guidelines and recording protocols
• Use departmental resources efficiently and apply good stock management of reagents, consumables and stationery. Receipt and unpack new deliveries and advise/order when approaching minimum stock levels
• Supervise MLAs by mentoring and ensuring performance is in line with laboratory standards
• Report and record all incidents and adverse events under the direction of the senior members of staff
• Participate in quality management activities including inspections, audits and maintaining ISO 15189 accreditation, as required
• Answer the telephone, deal with calls politely and professionally, escalating requests when necessary to appropriate senior staff or departments
• Adhere to the SOPs and work with the team to review working practice to maintain a high quality and safe service
• Perform specimen reception duties including checking details, receiving and logging patient requests on to the LIMS
• Process referral specimens, receive samples dispatched from other laboratories and prepare samples for despatch to other laboratories or hospitals
• Seek practical advice from more experienced colleagues, including alignment with requirements of accreditation bodies and local management processes
• Use LIMS to accurately record sensitive patient information, requiring frequent, long periods of concentration, whilst always maintaining patient confidentiality and following Information Governance (IG) guidelines
• Complete any assigned laboratory administrative tasks including but not limited to: stock monitoring and ordering, logging of operational performance data

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

The hub is an eight-storey building, and we are working across 10 floors including the ground and lower ground floors. Synnovis’ corporate function operates from the hub on the 8th floor, above the laboratories underneath. This is a total net internal area of almost 10,000m squared across the 10 floors.

Based in Blackfriars, it’s less than a 5 minute walk from Southwark Tube or Blackfriars station and nestled closely to a vast array of entertainment and fabulous places to dine, relax and meet people.