HPSS Senior Central Business and Operations Manager

Detailed job description and main responsibilities

DUTIES & RESPONSIBILITIES

 

1. Communication and Relationship Skills

 

· Engage all levels of healthcare staff and managers in continuous improvement using appropriate communication methods and channels.

 

· Using a range of well-developed interpersonal skills, the post holder will motivate, influence, inspire and lead others to improve services, systems, and performance to meet national standards.

 

· Influence people and events, formally and informally, both inside and outside formal programmes e.g. skills for change, integrated care pathways, through using their highly developed communication, negotiation and persuasive skills. This will include the requirement to develop and maintain constructive relationships when reconciling or resolving situations of conflict.

 

· Present highly complex information/ideas verbally and in writing to ensure messages are conveyed accurately to multi-disciplinary audiences. This will include the use of highly developed presentation skills which will include the post holder using a variety of software applications to aid in the presentation of highly complex and potentially contentious information.

 

· Develop and produce detailed reports, graphs, charts, and associated presentation materials using a variety of software applications.

 

· Support and lead as an expert resource for both clinical and non-clinical teams as they progress through the process of initiative development or change. Continually liaise with key stakeholders in order to support optimal performance across HPSS.

 

· Maintain, sustain and develop effective communication channels and collaborative working relationships with staff at all levels within NHS Wales and with Directors and Senior Managers within HPSS. .

 

· Foster a culture of engagement and influence ensuring improvement initiatives and changes are staff led.

 

 

2. Knowledge, training, and experience

· Provide advice on all domains of operations and business to HPSS divisions and functions and ability to adapt to any given situation.

 

· Problem solving at a national and local level.

 

Contribute to the delivery of the HPSS Integrated Medium Term Plan

· The post holder will have experience in the management of a range of operational disciplines, service, people, finance, Risk health and safety

 

· Manage the planning, delivery, and assurance of a complex programme of continuous improvement and assurance across HPSS work and will require strong project and programme management skills.

 

 

· Foster a culture of collaboration for the delivery of equitable, high-quality care, and a culture of innovation through collaborative working.

 

· Establish and maintain robust systematic corporate governance arrangements for HPSS

 

· Regularly undertake relevant projects using appropriate PPM methodology to improve systems across HPSS.

 

3. Analytical and Judgmental Skills

· To use analytical skills to develop and interpret highly complex data and clinical information to inform and develop new solutions based on extending existing systems and processes.

 

· Provide judgments derived from the analysis of highly complex information gathered from a wide variety of sources; and use continuous improvement methodologies to

demonstrate to divisions and functions opportunities for continuous improvement gains, including the development and implementation of integrated systems

 

· There is a regular requirement to develop and produce reports and create and maintain databases.

 

4. Planning and Organisational Skills

· Plan and organise a broad range of complex activities or programmes some of which are ongoing, which require the formulation and adjustment of plans or strategies..

 

· Chair, lead, and facilitate a range of meetings, networks and events to support the HPSS. This will require the participation in meetings which require communication with a variety of audiences and mixtures of attendees. These groups may include Directors and senior multidisciplinary colleagues and senior operational managers, other health and social care professionals.

 

· To develop and deliver training programmes for multi-disciplinary groups. This includes delivery to clinicians and senior managers across HPSS divisions and functions about a variety of operational and business subjects.

 

· Engage in programme planning, providing a detailed plan of activity as agreed with the HPSS Central Business and Operations Lead. This will include measurable deliverables, anticipated outcomes, risks, timescales/milestones, resource and budgetary requirements and planned procurement activity.

 

· Provide regular programme updates and reports including Finance and Procurement, Exec Reports, Quarterly operational plan updates to the Directorate Management Team.

 

5. Physical Skills

· Frequent VDU use is required for this post for periods of up to half a day in order to produce complex reports and analysis to support deadlines e.g. IMTP/Executive Director /Welsh Government reports – this may often be complex and require explaining in a way that a diverse audience can understand

· Keyboard skills are required for completing reports, documents etc.

 

 

6. Responsible for patient/Client Care

· The post holder may be expected to assist with members of the public/external organisations e.g. at attendance of events/external locations.

· Contact with patients is incidental

 

 

7. Responsibility for policy/service development implementation

· Engage with the policy development and implementation for policy and service development across HPSS Contribute to local and national policy discussion through the application of the continuous improvement agenda.

Work with health boards Directorates, Divisions, senior managers, and clinical teams including service users across each health board to identify opportunities for embedding continuous improvement into practice.

 

· Work in collaboration with the Programme Leads to co-ordinate and adjust plans to deliver national and local service development and improvement programmes across Wales. Develop the annual operational framework for the work programme and schedule activities and milestones to ensure delivery of programmes.

 

· Work with stakeholders, directorate managers and divisional teams across the organisation within PHW to identify opportunities for service development for the population of Wales.

 

· Identify and co-ordinate various strands of programmes and collate information on programmes across HPSS. To develop and create reports in support of a specific programme and advise other service personnel on appropriate data collection systems.

 

· Engage with the policy development for a continuous operational development programme for which they are responsible, and widely disseminate to divisions, functions, and teams across HPSS

 

· Supporting and enabling divisions, functions, and teams across HPSS to develop systems and services using evidence based and appropriate continuous improvement methodology ensuring measures of success are included.

 

 

8. Responsibility for financial and physical resources systems

· Contributes to the drawing up of the HPSS budget and responsible for the monitoring of the budget, reporting progress at the monthly business meetings, this includes responsibility for taking corrective action to ensure the delivery of a balanced Directorate budget.

 

· Responsibility for the delegated budget for own team including responsibility for procurement / supplier selection and contract monitoring.

 

· Responsible for overseeing the financial aspects of a delegated budget(s) and providing reports for Directorate meetings on actual expenditure to date; explaining variances and taking appropriate corrective action.

 

· The formulation of information/data collection/analysis to support long term plans/improvement and strategic direction across HPSS

 

· Work collaboratively to determine the resources, expertise and activities required to deliver work through the most cost-effective routes.

 

· Regularly undertake relevant projects using Project and Programme Management methodology to improve systems and services across HPSS

 

 

9. Responsibility for Human resources

· Line management responsibility for a group of staff including personal and professional development of staff, and management of disciplinary, grievance and associated line management responsibilities, which occasionally involves imparting difficult and distressing news including issues of individual staff performance and holding others to account.

· Ensure that the standard induction procedures are followed for new members of staff.

· Responsible for ensuring that staff complete all necessary statutory and mandatory training and remain up to date and identify further development/training requirements necessary to fulfil their roles.

 

· Responsible for reporting and monitoring all types of leave, e.g. annual leave, sick leave, study leave, etc., and completing all relevant documentation and updating information within ESR.

 

· Responsible for annual My Contribution appraisals, setting and monitoring objectives, conducting regular reviews as appropriate and providing feedback and support to enable staff to achieve their objectives.

 

· Frequently have to adapt to changing priorities and re-focus their work on new priority areas. There is an expectation that the post holder will be required to perform within an environment where intense concentration is required throughout the day on a wide variety of highly complex issues.

 

· Where barriers exist to the implementation of practical continuous improvement changes the post holder will be required to challenge the workforce and senior service managers. This will require the use of highly developed communication and inter-personal skills and may involve situations requiring the effective management of conflict.