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King's College Hospital NHS Foundation Trust
About
We are one of London's largest and busiest teaching Trusts, with a strong profile of local services primarily serving the boroughs of Lambeth, Southwark and Lewisham.
Our specialist services are available to patients across a wider catchment area, providing nationally and internationally recognised work in liver disease and transplantation, neurosciences, haemato-oncology and foetal medicine.
Source - Trust Website
Booking Admissions Officer
Closed for applications on: 4-Jul-2024 11:00
Vacancy status: Closed
Closed for applications on: 4-Jul-2024 11:00
Key details
Location
- Site
- Princess Royal University Hospital
- Address
- Farnborough Common
- Town
- Orpington
- Postcode
- BR6 8ND
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
Salary
- Salary
- £27,129 - £28,649 per annum including HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Surgical Admissions
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,500 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
Job overview
An exciting opportunity has arisen within the Admissions Team of the Surgical Theatres, Anaesthetics and Endoscopy care group at the Princess Royal University Hospital. We are seeking to appoint an enthusiastic and dedicated individual to join our team. The post holder will be a key member who enjoys the challenge of having a varied role across different specialities and departments providing a scheduling function for elective surgery.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Previous applicants need not apply.
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To be responsible for managing patients, waiting lists and admissions for a number of surgical consultants.
To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
Maintain thorough and accurate records of all correspondence with patients throughout their admission process.
To ensure that patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinics run smoothly and effectively.
To construct and schedule theatre lists as per department guidelines.
To ensure any patients cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
To manage waiting lists activity and admission data with Trust IT system such as EPIC.
Working for our organisation
- The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital.
- To observe the rules, policies, procedures and standards of King's College Hospital with all relevant statutory and professional obligations.
- We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable
- At King’s we are a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
- All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
Detailed job description and main responsibilities
To be responsible for managing patients, waiting lists and admissions for a number of surgical consultants.
To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
Maintain thorough and accurate records of all correspondence with patients throughout their admission process.
To ensure that patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinics run smoothly and effectively.
To construct and schedule theatre lists as per department guidelines.
To ensure any patients cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
To manage waiting lists activity and admission data with Trust IT system such as EPIC.
To adhere to Trust and National waiting list targets and policies.
To liaise with Consultants and other users to ensure that operating lists are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to Admission/Surgical Service Manager and clinical team.
To ensure as far as possible that theatre time is fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements.
To actively participate in all initiatives to maximise patient attendance and theatre utilisation.
To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy.
To escalate in a timely and accurate fashion any utilisation and/or waiting list pressures to the Admissions Manager.
To work with and assist the Admissions Manager in developing good working practices and procedures across the department to meet Trust and National initiatives.
To support relevant clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and
clinicians [daily or as required basis dependent on area of work]
To be responsible for accuracy of waiting lists/activity and to action/highlight any errors to the Admissions Manager.
To ensure patient demographics are kept up-to-date at all times on the Trust’s patient database.
To validate waiting lists as required in relation to Trust guidelines ensuring that all patients are fit and still requiring surgery.
To maintain Trust agreed standards of data in relation to patient confidentiality and legislation.
To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc are updated on EPIC.
To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital always maintaining confidentiality.
To answer telephone enquiries and to resolve patient issues and concerns where possible informally.
To report any adverse incidents or complaints to Admissions Manager.
To be polite, courteous and aware of noise levels at all times.
To liaise with external agencies [i.e. GPs, social services etc] as required.
To assist in covering admission roles within the department as required.
IMPORTANT
- Check your email account regularly as this is how we will communicate with you
- If you delete the job from any of your accounts, you may be prevented from accessing further communications
- To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
- Please provide email addresses for referees where possible
- Click here to see the range of benefits we offer
- Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
- All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
- Due to a high volume of applications, this advert might close before the displayed closing date. It is therefore recommended that you apply promptly
King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications
King's Health Partners Academic Health Science Centre Website
King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Essential
Essential criteria
- Significant experience in a hospital administration setting
- Multi Tasking and Effectively managing own tine
- Knowledge if waiting list management and targets in the NHS.
Desirable criteria
- Previous experience of using EPIC
Further details / informal visits contact
- Name
- Emma Bessell
- Job title
- Breast, SAAU and Admissions Admin Manager
- Email address
- [email protected]
- Telephone number
- 01689 864512
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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