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The Christie NHS Foundation Trust
About
- Radiotherapy, in one of the world's largest radiotherapy departments and at our satellite radiotherapy centres in Oldham and Salford
- Chemotherapy, in the UK's largest chemotherapy unit, as well as via 10 other sites, a mobile chemotherapy unit and in patients’ homes
- Highly specialist surgery for complex and rare cancer. Click here to find out more about surgery at The Christie.
- A wide range of support and diagnostic services
Find out more about how we treat cancer.
We are a national cancer specialist based in Manchester
We serve a population of 3.2 million people across Greater Manchester and Cheshire while 26% of our patients are referred to us from across the UK.
We have an annual turnover of £230 million, operating with 2,500 staff, 300 volunteers, 30,000 public members and one of the largest hospital charities in the UK.
Find out more about our Foundation Trust
We have been delivering world-first breakthroughs for over 100 years
The Christie has been named, by the National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to take part in clinical research studies.
The Christie has one of the largest trials portfolios in the UK, with over 650 active clinical trials.
We are part of the Manchester Cancer Research Centre working with The University of Manchester and Cancer Research UK. We are also one of seven partners in the Manchester Academic Health Science Research Centre.
We established The Christie School of Oncology to provide undergraduate education, clinical professional and medical education - the first of its kind in the UK.
web site May 2018
Clinical Service Manager – Systemic Anti-Cancer Therapy (SACT)
Accepting applications until: 31-Jul-2024 23:59
Vacancy status: Open
Accepting applications until: 31-Jul-2024 23:59
Key details
Location
- Site
- Chemotherapy Suite - E00007
- Address
- Wilmslow Road
- Town
- Manchester
- Postcode
- M20 4BX
- Major / Minor Region
- Manchester
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £58,972 - £68,525 per annum
- Salary period
- Yearly
- Grade
- (Band 8b)
Specialty
- Main area
- Chemotherapy Suite - E00007
Job overview
Are you ambitious, driven and looking for your next opportunity as a Senior Manager?
This is an exciting opportunity for an operational manager with a passion for leadership to join the SACT Service at The Christie.
As the Clinical Service Manager (CSM) for SACT, the post holder will head up the multidisciplinary senior team responsible for the delivery of SACT. Supported by the Head of SACT and SACT Clinical Lead, they will be empowered to practice their patient-centred leadership whilst being accountable for the operational and business aspects of the service – ensuring the highest standards of patient care.
This post requires an individual who is enthusiastic, motivated, and dynamic. They will possess demonstrable experience in SACT as a compassionate, values-led leader who role models positive behaviours and puts the patient at the centre of everything that they do.
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The CSM will provide senior leadership and direction as well as strategic and operational management for all staff within their portfolio to ensure the provision of a modern, patient focused SACT service.
The post holder will have appropriate management experience within SACT and healthcare setting. They will ensure that all resources allocated to the Department are used efficiently and effectively and will be responsible for performance management and improvement within their areas of responsibility. In doing so, they ought to be competent when it comes to delivering against qualitative and quantitative service targets.
The CSM will work interdependently with both clinical and non-clinical teams to develop and promote systems to ensure that safe services are provided in line with best practice guidelines and policy.
The post holder will also work closely with the Service Manager and the Head of SACT to ensure effective performance across the directorate. They will be a member of the divisional senior team, helping to deliver results on a divisional level whilst working with colleagues from Pharmacy, Radiotherapy, Protons, Haematology and Outpatients.
Working for our organisation
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Detailed job description and main responsibilities
Leadership
- To adopt a values-based approach to management, leading with care and compassion.
- To be able to incorporate considerations of equality, diversity and inclusion into decision making on a day-to-day basis.
- Be able set an example in this regard and having the courage to challenge negative behaviours.
- To be comfortable with their relationship with failure and be able to promote a strong learning culture within SACT Services.
- To foster a culture of continuous improvement within SACT Services, promoting a learning culture and creating a psychologically safe environment through which improvements can be made.
Strategic Planning and Service Development
- To develop and implement long term service strategy and policies for SACT Services that fully reflects the direction and service needs of the Trust, its commissioners and the SACT Committee and including Drugs and Therapeutics Committee approvals.
- To input into corporate strategies, maintain awareness of the needs of stakeholders linkages to relevant legislation as well as national and local healthcare guidance and initiatives.
- To manage competing demands on the service and resolve conflict, where they arise, relating to service provision.
- To interpret and implement broad policies and NHS guidance, contribute to corporate policies and strategy and to develop services locally in line with them.
- To lead and coordinate service objectives ensuring relevance to local and national priorities.
- To play a key role in service planning for SACT and the wider SACT Services agenda within the Trust including developing and implementing long term strategic plans for continued development of services.
Service/Operational Management
- To co-ordinate operational management of the department working closely with Head of SACT, the Clinical Leads, and other managers across the service and the division.
- To Plan and implement strategy for operational management so as to meet organisational performance plans within agreed budgets and timescales.
- To provide leadership and direction for managers within the service, ensuring clear communication of policy, business objectives and agreed targets.
- To ensure the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.
- To lead the service on the performance management agenda, developing strategies and process changes to ensure achievement of agreed activity levels. This includes liaison with clinicians to influence working practices to achieve the necessary changes.
- To interpret and analyse highly complex data in relation to performance management using Trust software to develop performance management reports for both internal and external consumption.
- To lead on substantial programmes of work to improve services across pathways of care or for specific care groups as designated.
- To develop the postholder’s own work plan in line with service, departmental, divisional and Trust objectives.
- To work collaboratively with the Head of SACT providing cross cover where necessary.
- To be an active member of the divisional senior team, contributing to the divisional agenda, performance and objectives.
- To participate in the Trust senior manager on-call rota.
Clinical
- To provide advice, guidance, supervision and leadership to the nursing and allied health professionals within the team.
- To supervise the professional work of the nursing and allied health teams, working closely with the relevant heads of profession.
- To facilitate the implementation of clinical and professional policies and guidelines from the Trust and relevant external bodies.
- To work closely with consultant medical staff and other health care professionals within the clinical areas to enable well-coordinated care.
- To establish close links with all managed staff in order to facilitate the best possible patient care pathway.
- To assist in the promotion of evidence-based practice and clinical audit.
- To comply with the relevant code of practice and standards of proficiency for their profession.
- To lead highly specialist clinical services.
- To oversee the development, introduction and implementation of new systems, treatment, and administrative systems with respect to their integration into the SACT service.
Service Improvement
- To manage improvement in patient and carer experience and the efficiency with which services.
- To utilise and interpret research and audit findings appropriately to aid the development of new guidelines, protocols and facilities which will support improvements.
- To be responsible for writing and producing service improvement reports, business cases etc. as required.
- To ensure that there are developments and improvements across the entire pathway by undertaking work in the allocated area, in line with service and Trust objectives.
- To lead and deliver on specific projects, which will bring about an improvement in the provision of health care services within the service in collaboration with operational managers and their teams.
- Ensures that regular progress reports, data sources and overall service details are produced and submitted to appropriate committees within the Trust.
- Regularly attends and participates in team meetings, and work closely with the other service managers and governance team.
Financial Management & Business Planning
· To take responsibility for and manage service budgets.
· To be an authorised signatory for financial payments.
· To sign off overtime and travel expenses.
· To order specialist equipment.
- To lead on business planning for the SACT service, ensuring that there is an agreed performance management framework to effectively monitor the delivery of the annual business plan and that any conflict with respect to content and delivery is reconciled.
- To prepare robust business cases that enable services to remain financially stable and responsive to the demands placed upon them.
- Perform highly detailed and complex options appraisals in order to inform decision making process.
- In liaison with the Head of SACT, contribute to budget setting for all areas of the service.
- To ensure organisational procedures are deployed across the service for control of activities against budget.
- To ensure that the service works to achieve organisational effectiveness and deliver services within available resources.
- To develop schemes and action plans to ensure the service offers the commissioners value for money.
- To use and analyse financial information systems to ensure a robust system for financial monitoring, budgetary performance and appropriate allocation of funding for the service.
Human Resources Management
- To implement the Trust strategy and policy for HR management and development Including recruitment and selection, discipline, grievance, performance appraisals etc.
- To develop and implement departmental workforce plans as part of business planning process in line with Trust HR strategies.
- To ensure an appropriate departmental structures and skill mix to enable and empower individuals to make decisions, where appropriate, and that individuals have clearly defined responsibility and accountability.
- To ensure effective recruitment processes are implemented within departments compliant with Trust policy including chairing appointment panels.
- To ensure that appraisal systems are implemented and cascaded to all staff within departments.
- To provide appraisal/performance review resulting in clearly understood objectives and personal development plans that reflect both the needs of the Trust and the longer term goals of staff.
- To takes action under Trust personnel policies (e.g. grievance, disciplinary, capability) where necessary.
- To ensure systems are in place within the service to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies. To ensure that grievances and whistle-blowing are treated appropriately and within Trust policies.
- To ensure that the service adopts flexible working practices that meet appropriate legislative and best practice guidance and achieve a fair balance between the preferences of individual members of staff, the needs of the service, and the preferences of the whole staff group.
- To ensure that communication mechanisms operate effectively so that a culture is promoted where all staff can become involved in influencing and supporting the achievement of quality improvement and patient-focused care.
Communication
- To communicate highly complex and sensitive information on compliance with performance targets, strategic objectives resources, staffing and service related information, with senior managers and directors within Trust, and across other external organisations and agencies.
- To negotiate, influence, persuade and reconcile conflicting views in a challenging environment in a manner that ensures corporate credibility and fosters effective and lasting relationships with colleagues, staff, patients and other stakeholders.
- To develop and implement processes that support good communications across the SACT service, as well as the division.
- To ensure effective engagement across SACT services, using negotiating and influencing skills to ensure that the services are considered in the planning and development processes of other clinical groups.
- To undertake presentations to staff groups within and outside the Trust and to members of the public.
- To represent SACT service publicly.
- To record personally generated information and ensure a system is in place, compliant with best practice in data management and Trust policies, to record, collate, process and store information on the management of patients and staff members.
- To update patient records and maintain departmental records as appropriate.
* See attached documents for full details *
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Qualifications
Essential criteria
- BSc Hons
- Post graduate qualification in related specialist subject at MSc level or equivalent experience.
- Post graduate study in management or proven management experience
- Evidence of continuing professional development
Desirable criteria
- RGN with a recognised professional register
- Post graduate study in management
Experience
Essential criteria
- Significant clinical experience in SACT or a related oncology field
- Significant management experience to include management of people, projects, finance, equipment, and buildings.
- Experience in teaching and facilitating the learning and development of others
Desirable criteria
- Experience of project work both as team member and as lead
- Experience of implementing change
- Experience of risk management
- Track record of leading clinical teams
Skills
Essential criteria
- Multidisciplinary team working Computational skills.
- Data analysis, including use of Excel
- Ability to work under pressure, in an unpredictable working environment, maintaining a calm and professional manner
- Proven organisational skills
- Proven motivational skills.
- Transformational leadership skills
- Ability to successfully negotiate in multi- disciplinary teams
- Ability to prioritise work and to meet deadlines
- Ability to be flexible and respond to staff/patient needs and to prioritise needs and change activity where required
Desirable criteria
- Experience of project work both as team member and as lead
- Experience of implementing change
- Experience of risk management
- Track record of leading clinical teams
- Cultural and political awareness
- Involved in developing new building / equipment/facilities
- Contributes to Regional and National SACT agenda
Knowledge
Essential criteria
- Extensive knowledge of healthcare practice
- Advanced understanding of the clinical role of SACT Nurses. knowledge base supporting ability to identify potential problems and to act appropriately to prevent problem occurring
- Understanding of risk assessments
- Evidence of complex problem solving
- Team player, with ability to understand and work with all staff/disciplines
- Commitment to openness, honesty and integrity.
- Capability for cross site travel.
Further details / informal visits contact
- Name
- Claire Adams
- Job title
- Head of SACT
- Email address
- [email protected]
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