Junior Charge Nurse/Junior Sister - Outpatient

Detailed job description and main responsibilities

Clinical Practice

•  To adhere to the NMC Code of Professional Conduct at all times.
• To provide, facilitate and further develop a comprehensive patient centred Outpatients’ service.
•  Assist and supervise junior staff to enable them to provide appropriate care for patients attending the outpatients department
•  To demonstrate clinical expertise in the care of any patients receiving treatment in the department
•  To co-ordinate and assess the care given by all members of the clinical team.
• To act as a resource person to others, providing accurate information, advice and support to the multidisciplinary team, patients and their relatives.
• To ensure that accurate records are maintained reflecting any changes in the patient’s condition and the treatment delivered.
• To ensure that patients and their relatives are given accurate information, and ensure that this is presented in a way that they understand.
•  To ensure that Clinical Guidelines are implemented and to be actively involved in auditing practice in conjunction with Line Manager and practice development staff.
•  To ensure that practice is evidence based and with support assist in the development of policies and protocols within the clinical area.
•   To uphold high standards of nursing care, according to existing policies and standards.
•  To support the Senior Sisters and Matron in processes of continuous quality improvement, formally evaluating standards of care and assisting in the implementation of changes in the light of such findings.
•  To actively support the implementation of the Trust Values.
• To provide skilled care and expertise in venepuncture and act as a trainer/competency assessor for junior staff.

Education and Research

• To act as a mentor to junior staff members, responsible for the orientation, supervision and ongoing development of junior and student nurses, in conjunction with Line Manager and Practice Development staff.
•  To act as practice supervisor, responsible for completing competency documents for junior staff within agreed timeframes.
• To act as a mentor to students undertaking further education as requested, ensuring a positive learning experience and facilitating the development of their clinical skills.
•  To contribute to the wider educational activities within the Care Group – ensuring attendance at and contributing to the delivery of educational activities within the Care Group.
• To promote and encourage the application of research and of evidence based practices.
• To participate in any research projects conducted in the clinical area as appropriate.

Management 

•  To manage the clinical workload effectively, ensuring care is prioritised appropriately.
• To contribute positively towards the delivery of a cost effective service, adjusting staffing levels to meet demand and assisting the Senior Sister to keep within agreed resources.
•  To assist with the ongoing organisation of the department, coordinating the activities of the clinical area.
•  To act as a team leader to an identified group of staff, monitoring and documenting the development of their clinical skills.
•  To develop skills in recruitment and retention, sickness management and performance management as determined by line manager.
• To actively support the process of risk management – ensure incidents are reported appropriately and helping identify ways of preventing errors and accidents to both patients and staff.
•  To make a positive contribution to service development affecting the clinical area and positively influence others to adapt to change.
• To actively promote customer care, assisting in resolving local (informal) complaints and supporting the Senior Sister to investigate formal problems.
•  To assist with the monitoring of stock levels of clinical stores and technical equipment, resolving any shortfall as appropriate.
•  To maintain standards of hygiene and cleanliness within the clinical area, take remedial action as appropriate and report deficits to Matron, as appropriate.
•  To communicate varied and complicated information (verbally and in writing) in a way that is understood and gets the important facts across.
• To maintain confidentiality with regard to personal information pertaining to staff.
• To attend and contribute to departmental meetings as required.

Personal Professional Development

•  To work within and accept responsibility for maintaining agreed levels of clinical competence.
•  To keep up to date with NMC, Trust and Care Group policies and guidelines and to adhere to these at all times.
• To be a fully active and committed member of the multidisciplinary team operating in the Care Group
•  To demonstrate an insight into own professional development, contributing to the process of identifying own educational and clinical training needs in conjunction with the ward manager.
•  Participate in own Individual Performance Review and after training, be responsible for undertaking this for own team of junior staff.
•  To ensure own educational commitment is sufficient to maintain CPD requirements and to ensure own mandatory training certificates are current, in liaison with Line Manager.

People Management and Performance 

•  Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
•   Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
•   Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
•  Identify and fill any vacancies that arise within the team in line with the Trust’s recruitment policy and process.
•  Identify talent and support the internal talent management process in order attract and retain and succession plan for your people.
•  Review skills mix at regular intervals in order to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date.
• Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.

General 

•  The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.