Mortuary Administration Assistant

Detailed job description and main responsibilities

1.            To participate in the daily workload of the mortuary, including office duties, body management and viewing areas, whilst adhering to departmental protocols.

2.            To ensure all patient demographic details are quality checked and any amendments/ corrections are carried out in an accurate and timely fashion, whilst adhering to departmental protocols.

3.            To ensure the smooth running of the mortuary office on a daily basis.

4.            To organise daily office routines, such as keeping databases and relevant paperwork up to date. 

5.            To support the Mortuary Manager (ASM) and Anatomical Pathology Technicians (APT’s) with administrative needs including managing the mortuary diary.

6.            To ensure that all records are maintained accurately and securely within the CPA (UK) Ltd standards.

7.            To engage and participate as required in the departmental Quality Management System, including document control, audits and continuous improvement of the Mortuary department

8.            To liaise with the Bereavement Team, APTs and relatives to arrange body viewings as required

9.            Manage and resolve potentially stressful, upsetting or emotional situations in an empathetic manner.

10.          Assist senior staff with teaching sessions; support with induction of new staff

11.          Assist senior staff in the production of operational policies, guidance booklets, and other written material for the department. To assist with writing and reviewing of SOPs to ensure that all procedures undertaken, within the department, are covered and updated.

12.          Participate in the utilisation of appropriate document management system.

13.          Participate in required audits for the department

14.          To assist senior staff regarding health and safety to ensure safe, and appropriate, working practices within the department.

15.          Attend appropriate training courses as agreed with senior staff. Compile a personal portfolio.

16.          To present the department in a positive light, by maintaining a courteous, friendly and helpful manner at all times

17.          Participate in regular departmental meetings and assist in the production of documented minutes

18.          Together with the senior staff regularly review the service provided and promote initiatives designed to improve the service. Participate in the future development of mortuary services.

19.          Assist with investigations and responding to complaints in line with Trust Policy.

20.          To ensure that relatives are supported, offered advice if requested, and treated with courtesy and consideration at all times.

21.          To deal with stock take and linen

22.          To ensure that any relatives complaints and concerns are dealt with or passed on to the appropriate person in a timely manner.

23.          To maintain mortuary equipment on a day to day basis in accordance with policies/procedures and in accordance with manufacturer’s guidelines.

 Administrative Duties

To ensure that records are kept up to date and stored safely to ensure compliance with good working practices for the standards of Clinical Pathology Accreditation (UK).

To ensure that all relevant documentation regarding the release and receipt of bodies is completed and stored in accordance with local guidelines and legislation.

To book viewings and when necessary to accompany relatives into the Viewing suite.

To appropriately administer correspondence relating to daily coronial post mortem workload

To work closely with the Chaplaincy/Bereavement to ensure that religious and cultural differences are observed as far as is reasonably practicable.

To ensure that patient confidentiality is maintained at all times.

To keep accurate records of Jewellery/Valuables/Clothing that may accompany the deceased.

To facilitate official identification of the deceased

To receive and store ordered consumables and to report any deficiencies to the Mortuary Manager.

To monitor stock levels of consumables and inform the Mortuary Manager so that supplies can be ordered on a timely and efficient basis.

  To take telephone calls and enquiries related to mortuary business.

 To ensure that all relevant documents, including patient notes, are efficiently administered before and after post mortem.

  Ensure that all legal documentation relating to the Mortuary is completed correctly and on time.

 Teaching, Training and Development

1.           To keep up to date with current mortuary practice and guidance from the Health and Safety Executive and any other professional bodies relating to mortuaries, post mortem rooms and tissue/organs.

2.           To attend all mandatory training sessions, e.g. manual handling and health and safety, as set out by the Trust.

3.           To work in a timely, logical manner to ensure maximum use of professional time, good time management skills and skill mix.

4.           To participate in the departmental appraisal process.

5.           To be responsible for own professional development and competencies under the supervision of the line manager

6.           To ensure that all relevant SOP’s are read, understood and acknowledged before carrying out any procedures.