Service Desk Analyst

The HRA is a Non Departmental Public Body with the remit to protect and promote the interests of patients and the public in health and social care research.  We do this by supporting and promoting a robust and efficient regulatory and governance framework in the UK. We provide the Research Ethics Service (RES), Confidentiality Advice function, assessments and assurances on behalf of the NHS, and learning, guidance and advice for the research community.  Our ambition is to make the UK a great place to do research, where more money invested in research goes into carrying out relevant, good quality research.

Our purpose is to ensure that research involving NHS patients and members of the public is approved through a proportionate and robust system, that they are provided with the information they need to help them decide whether they wish to take part, and that their opportunity to do so is maximised by simplifying the processes by which high quality research is assessed.  We have already delivered significant improvements by centralising and simplifying the approval of research in the NHS in England, and are undertaking a range of significant programmes to deliver further improvements.

In return for your commitment, we offer excellent opportunities for personal development and a healthy work-life balance. The HRA is committed to promoting and enhancing inclusion, diversity and equality. We welcome and encourage applications, who meet the criteria for the role, regardless of age, gender identity and gender expression, disability, race, religion or belief, marital status, pregnancy, sex or sexual orientation or any other personal circumstances. Reasonable adjustments to the interview process can be made upon request, for candidates with a disability. The HRA welcomes applicants who are interested in flexible working including job share, part time work, secondments or home-based working. Please discuss any preferred flexibility at your interview.

The HRA reserves the right to close this vacancy early should we receive a sufficient number of applications.

The HRA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.

In order to be considered for this position you must address the criteria outlined in the person specification in your supporting statement. You will be considered based on the information in your application form. CVs will not be considered. All contact is made via our Trac recruitment system. Please check your account regularly.

After applying via NHS Jobs, your submitted application will be imported into our Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

If you have a query relating to your application, please contact the recruitment team on [email protected] or 0300 330 9416.

The NHSBSA is responsible for the processing of your application; a privacy notice is available at the following link to advise you on how we will process your personal data.

HRA Recruitment Privacy Notice