Implementation Officer

Job overview

The Approvals Service Directorate comprises distinct teams involved in the operational delivery of HRA Approval, including the Research Ethics Service in England and the Confidentiality Advice Team. It also incorporates the Technical Assurances, Approvals Support & Improvement and Coordination and Standardisation Teams.

The Approvals Directorate teams work to deliver the UK-wide Research Ethics Service, aligned Four Nations operational policy and process and HRA involvement in government driven initiatives.

This post is critical in supporting the delivery of the HRA’s contribution to improvements and change in UK clinical research set-up and delivery. This supports the government’s pledge to cut the time it takes to get a clinical trial set up to 150 days or less. The aim is to help improve the set-up and delivery of clinical research and the experience of commercial sponsors and sites by reducing unnecessary duplication and facilitating increased consistency wherever possible.

The post holder will be working with the wider team to support the successful roll out, implementation and adoption of an enhanced Technical Assurances (TA) service. The post holder’s priority will be the administration of the process and engagement with the Technical Assurance reviewers to ensure a smooth and effective increase in registration of Technical Assurance reviewers whilst ensuring business continuity.

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The Implementation Officer will:
•    Work with the Service Improvement Manager and Leads to register Pharmacy and Radiation professionals as reviewers across relevant NHS/HSC organisations, in line with existing requirements.
•    Manage the end-to-end registration of new reviewers, following the defined process and escalating risks and issues.  
•    Support service improvement and redesign across Technical Assurance, Improvement, Operations and Coordination and Standardisation, implementing protocols to improve TA reviewer recruitment.
•    Work with the Service Improvement Manager and Professional Experts ensuring they are connected to relevant meetings and national groups where potential reviewers will be identified to sign up to the reviewer pool. Work with the Service Improvement Manager, experts and teams to support them in implementing solutions to any barriers encountered with the recruitment of reviewers.
•    Log and respond to queries, liaising with relevant teams.
•    Work with TA experts and approvals teams to resolve local recruitment issues. Support service improvement options appraisals by analysing complex data, comparing approaches, and outlining implications.
•    Identify process risks and issues and report them to relevant leads to support improvement.
•    Report rollout and progress against agreed deliverables to relevant managers.
•    Provide verbal and written updates at HRA and UK-wide meetings, including guidance on registering as technical reviewers.

Working for our organisation

At the HRA, we are committed to fostering a supportive and inclusive working environment where we actively invest in the development and empowerment of our staff, enabling them to perform at their best. We strive to promote a healthy workplace culture where wellbeing, collaboration, and professional growth are valued and encouraged.

Working at the HRA, we support flexible working, recognising that home based or hybrid arrangements provides us with the most productive environment to work well. Where possible, we’ll offer a working pattern that suits you.

The HRA offers home based contracts for all locations. Newcastle, Manchester and Nottingham based staff can be office based and hybrid working arrangements are also possible. We encourage you to speak with us to explore how this could be accommodated.

We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.